Hi Mikko, Thanks so much for your response. Do you have a suggestion for is we are using a Mac? We have seen the issue on both platforms unfortunately. Thanks Emmy

Hi Camille, Thanks very much for the prompt response. Good to know it isn't us doing something wrong! I have voted for this Suite Idea. thanks Emmy

Hi Pauline, Thanks so much for your quick response, but I had an epiphany about this in the middle of the night! I double checked and there are 2 memo fields: Memo and Memo (Main). I tried it on Memo (Main) and this worked! Thanks Emmy