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Field Service
Discussion List
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does… -
Limits of custom themes and WMT themesSummary: Good afternoon, is there a limit to create custom themes and WMT themes? Can I create as many as I want? Content (please ensure you mask any confidential inform…
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Operations on Properties with Date valuesHi Team, We have a string property 'planned_date' which has to be entered by a user in the Activity Details screen. This property has a regular Expression validation to …
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Service rest/ofscCapacity/v1/showBookingGridSummary: From the attachments, what is the SSL certificate of the /rest/ofscCapacity/v1/showBookingGrid service? Please share the SSL certificate credentials and indicat…
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Rest API Find matching ResourceSummary: I want to schedule an activity indicating the Time Slot but it is not reflected in the result. Content (please ensure you mask any confidential information): Th…
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Unable to delete resourceHi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use… -
Need guidelines for adding a new field to a “real time” table to be fed to a Data LakeSummary: Need guidelines or steps to understand adding of a new field to a real time table Content (please ensure you mask any confidential information): Per our busines… -
notification management in preference optionSummary: Hi! I would like to offer the option for the field ressources to manage the notification and vibration option. Those features are present in the ''Edit Resource… -
OFSC session timeoutSummary: Where can I find info about the timeout period for Single Sign-On users for OFSC? Content (please ensure you mask any confidential information): We have several… -
Contingent worker Service- Unlimited access ?Summary: Once subscription is taken, i believe adding contingent workers does not apply per user cost. Please confirm. Content (please ensure you mask any confidential i… -
data transfer has not been started OIC integrationSummary: My connection is succesful but data transfer has not been started. What should i do. Content (please ensure you mask any confidential information): Version (inc…
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Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
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Is_activity_scheduleSummary: Could you please tell us how the Is_activity_scheduled property is used in the conditions of a scenario? We need to recognize when an activity goes from Schedul…
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Service https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGridCuál es la versión del protocolo que utiliza el servicio: https://amx-peru2.test.etadirect.com/rest/ofscCapacity/v1/showBookingGrid, tanto en DESARROLLO como en PRODUCCI…
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Re-optimize Routes with Zero Activities in BucketSummary: We want the routing plan to move activities from one resource to another resource if more efficient (eg less travel time) Content (required): We are looking to …
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migration techniques one env to anotherSummary: Deployment from one environment to another areas like user types, properties and forms are exportable. But I don’t think we can export things like message scena…
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could not find source code of meter read plugin unlike part order pluginSummary: where i can find source code, have downloaded sample code but could not locate src files of logic. Want to modify. Content (please ensure you mask any confident…
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Non Working Day in Timeline ViewSummary: Our Customer is expecting to have the Non-Working day of the Technician to be displayed in Timeline view similar to other activities in a different color coding… -
Inventory with quantity ZERO or negativeHello everyone, we are experiencing this issue: when a technician is executing an activity and he perfoms an installation of an inventory at the customer site, the syste…
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Internal Activity to be created by providing Start and End Time in Add Activity ScreenSummary: Technician's performing Internal Activities need to create Activity by providing Start Time and End Time of the Activity. Duration should be picked automaticall…
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How to setup Labor charges and expenses in field service and send this information to Service logistSummary How to setup Labor charges and expenses in field service and send this information to Service logisticsContent Hi Gurus, How to setup labor charges and expenses … -
Adding inventory from a parts catalogSummary: Add inventory items from a Part Catalog Content (please ensure you mask any confidential information): Is there a way to select inventory from a parts catalog, …
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How often is the mobile app updated?Summary: Our company uses another external mobile application that we have integrated with Oracle using an External Plugin. Their application receives updates regularly …
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BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24BSummary: We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity? Release … -
Maintenance Pack 06 After Field Service 24B Upgrade QuestionSummary: Hi. Quarterly, there's an OFS upgrade where ours is now 24B. After a week, there's a Weekly Maintenace Pack 06 that was completed in our OFS environment. For th…
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Workflow - Resubmittable Forms / Hide Completed StepsSummary: I am configuring a workflow with Main steps that are the basics required for completing an activity (that must be done in sequence) and Sub steps that can be do…
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Can OFSC apply base64 encoding?Summary: Is it possible to apply base64 encoding to a value in OFSC? Content (please ensure you mask any confidential information): We have a custom property value that …
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Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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Forecasting and historical data reference likely rely on separate systems or databasesSummary: Since data retention is for 90 days, isnt it a drawback where OFS is not solving that purpose and client has to incur extra cost to get relayed on other systems…
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Automatic Daily Extract generation failing in OFSSummary: We have Daily Extract Application configured to get triggered automatically daily. However taking a look in the Daily Extract History, since 3rd May the status …