To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Raise a notification when a field is updatedSummary Raise a notification when a field is updatedContent We have 2 cases when we would like to raise notifications when a field is updated 1. When a user updates a fi… -
Is it possible to allow managers to start activities?Summary Allow managers to start activitiesContent We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resou… -
Map field based on hierarchySummary Map field based on hierarchyContent We have a field F1 which can contain some thousand different values. These values are constraint based on the combination of …
-
View customer address on map on mobile and view route from current location to customer's addressSummary Unable to view the customer's address on mobileContent Hello, I have a requirement where the resource should be able to view the customer's address on map on mob…User_2025-02-03-19-04-27-500 29 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 -
Bucket to Bucket RoutingSummary I need to assign activities from a bucket to a bucketContent I am trying to assign activities from a global buckets to regional level buckets. I set up the filte… -
Capture Activity Warning MessageSummary Store Activity Warning MessageContent Hi, I want to store the Activity Warning messages from the pop up window during activity assignment/movement. Eg: Hard Work…
-
Geo Location for Bucket resource typeContent Hi Gurus, Can anyone give a solution for the below scenario. Hierachy of the project is like Manager -> Supervisor ->List of technicians The Requirement is super…User_2025-01-31-00-30-36-440 32 views 5 comments 0 points Most recent by User_2025-02-01-08-03-31-185
-
Filter the records shown in a screenSummary Filter the records shown in a screenContent We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view…
-
Disable the delete Activity option from the cancel activity formSummary Disable the delete Activity option from the cancel activity formContent We would like to restrict dispatchers from deleting canceled activities so disable the de…
-
Can the duration be changed manually for each activity?Summary Changing the duration of an activityContent Hello, I have an activity whose default duration is 1hr. However, as a resource, I want to be able to manually change…User_2025-02-03-19-04-27-500 34 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
-
Adding Picture/ImageSummary Adding Image in Resource Info/ Activity CreationContent Hello Experts, We want to update the truck image in Resource info . The image should be visible in the Re…User_2025-02-03-22-01-17-623 39 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
-
How to Reopen a Completed ActivitySummary How to Reopen a Completed ActivityContent Hi, The Activity is completed yesterday by technician. As a supervisor i want to reopen the Activity today. But i was n…User_2025-01-30-02-11-25-369 40 views 2 comments 0 points Most recent by User_2025-01-30-02-11-25-369
-
PAS: Steps to send and receive feedbackSummary Steps to send survey to customer and record feedbackContent I created a survey with a sample question. I need to send this survey to customer via email once the …
-
Team InfoSummary getting team info in hosted pluginContent Is it possible to get team info in the hosted plugin? Thanks Version 18D
-
Editing Column names for Required InventorySummary Can we edit column names for Required InventoryContent Is it possible to edit required inventory column names? We want names to match our client business require…
-
Setting up resource treeSummary Best practice for resource tree setupContent We are configuring our field service application for one of our client. Please advise about best practice i should f…
-
RoutingContent Hi Gurus, Is it possible to give technician routing capability? Thanks, Madhu
-
Customer Specific Requirement to have Multiple Line Items under an ActivitySummary We have a requirement where we need to have multiple Order Line items under an activityContent Line items will be added from Sales Cloud to Quote and then on app…
-
How to suspend a multi-day activity so that it can be restarted on any other day or at any other...Content I have a multi-day activity which the technicians can start on the specified date and time. However, if due to some constraints, the technician is unable to comp…
-
Send Remainder/alert notification to engineers based on custom statusSummary Send Remainder/alert notification to engineers when custom status is not changed in x minutesContent Dear Experts, I understand that the jeopardy notifications o… -
Subscription IDContent Hi All, When we generate subscription id for ICS will it be expired within 36 hours or every time ICS will generate subscription ID which will expire within 36 h…
-
Automatically update custom field of next activity in the route once current activity status set toSummary Automatically update custom field of next activity in the route once current activity status set to be completedContent Hi Experts,We have a requirement to updat…
-
Location visibilityContent Hi Gurus, Kindly let me know how to acheive this scenario. CEO of the company should be able to see the technician's location where they work as well as the mana…User_2025-01-31-00-30-36-440 30 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
-
Work Zone ShapesSummary how workzone shape works and their costingContent We have around 100+ workzones across US and Canada. Each workzone will have dozens of zip codes. Our workzones …
-
Return to Inventory screen from PluginContent Hi, We've written a plugin within our Inventory screens which we're using to search for stock, using the barcode scanner. Using the OOTB tool wasn't suitable as … -
Issue with the virtual technicians when changing the photoSummary the photo of the virtual technician does not changeContent I have issue with the photo which are shown in the resource setting. Whenever the photo of technician'…
-
Sample Plugin Upload ErrorSummary Sample Plugin Upload giving error for cache.manifestContent I am uploading sample plugin given in this link:https://docs.oracle.com/en/cloud/saas/field-service/1…
-
Changing field value based on a selected valueSummary The Value of the Custom Property should change based on the status of the ActivityContent Hello Experts, We are currently working on a usecase which pertains to …
-
Hosted Plugin Local Development EnvironmentSummary How to setup Plugin local dev envirementContent Please can someone guide about setting up local dev environment for the plugins? Currently to me the only way to …
-
Work Zones for Different CountriesSummary How to Map work zones to CountriesContent Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcod…