To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Night Shift ActivitiesContent We are currently in testing and have many shift with some being overnight. Those overnight shifts are assigned to mobile techs and when they start an activity be… -
Warning color changeContent Hi, In activity type we have color codes for different status, what does warning indicate? Even when the activity duration is extending beyond the mentioned dura…User_2025-02-03-20-16-47-345 37 views 1 comment 0 points Most recent by User_2025-02-03-20-28-53-847 -
Unable to access "Loaders Activities"Summary Unable to acess functionality "Loaders Activities"Content Hi all, For mass upload of Activities I want to make use -again- of the "Loaders Activities" functional…
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Color code changeSummary Change in color code when technician is working beyond the specified timeContent Hi Gurus, How do we indicate a warning color in the timeline view when the techn…
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How to deal with the Daylight Saving TimeSummary How to deal with the Daylight Saving Time in OFSCContent Hi Community, How to execute or deal with the Daylight Saving Time on OFSC, is there any timezone we nee…
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Forecasting - Link between available resources and forecasted workloadSummary How does OFSC calculate the forecasted workload figureContent We are investigating the forecasting module in OFSC and how it can be implemented to support our pl…
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Travel DistanceSummary Calculation of Distance Travelled by a Field Technician throughout the day.Content Hi, Is there any parameter or API available which provides information about t…
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ICS configured as Delivery Channel in Message ScenarioContent Hi Guys, Anyone can share information regarding the use of Oracle ICS to be part of Delivery Channel in Message Scenario? Thanks Jeffry Version 18C -
OFS-OACS IntegrationSummary Issues in setting up URL for integration between OFS and OACSContent Hi All, I am trying to implement the OACS-OFS integration in OFS which has been introduced a…
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Time Slot and shiftContent Hi Gurus, What is the difference between timeslot and shift. Thanks, Madhu
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru…User_2025-01-31-00-30-36-440 18 views 4 comments 0 points Most recent by User_2025-01-31-00-30-36-440
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Downloading Picture in MobilitySummary Possibility of downloading the pictureContent Hello Experts, Hope you all are doing well. We are currently working on a use case that might require your assistan…User_2025-02-03-22-01-17-623 53 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Number of Days for which activities can be createdSummary Number of Days for which activities can be createdContent Hello Experts, We are currently working for a client that works on a contract basis with his clients. T…
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Viewing the Activities in the Mobility ViewSummary The Agents not able to view the activities in the beginning of the dayContent Hello Experts, We are currently assigning the activities to the field agent, after …User_2025-02-03-22-01-17-623 26 views 4 comments 0 points Most recent by User_2025-02-03-17-48-08-742
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How can activities created in an external system (Oracle Service Cloud) appear directly as...Content Hello, I have an activity in an external system which is pushed to Field Service via ICS. When the activities appear in Field Service, they are displayed as sche…User_2025-02-03-19-04-27-500 28 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Usage of Bundling KeySummary Using Bundling Key to Assign Activities to a single resource based on Custom ParameterContent Hello Experts, Hope you all are going great. We are currently worki…User_2025-02-03-22-01-17-623 34 views 0 comments 1 point Most recent by User_2025-02-03-22-01-17-623
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Viewing the Activities of Team LeadSummary Assisting and Team Lead do not reach the customer location in the same vehicleContent Hello Experts, We are currently testing the extensibility of Team creation …User_2025-02-03-22-01-17-623 35 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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JSON example for subscription of collaboration eventsContent Hi, I am trying to subscribe for Collaboration events using REST API. Could someone provide a JSON example structure for collaboration events? Thanks, Megha
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Existing User needs to be associated to new resourceSummary Existing user needs to be associated to new resourceContent Newbie here. Is there an option to create a new resource and associate it to an existing user? I set …User_2025-01-28-01-10-43-710 36 views 2 comments 0 points Most recent by User_2025-01-28-01-10-43-710
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Multi Day Routing CapabilitiesSummary Can Multi Day Routing Plan routes activities in the bucket for the duration of 1 year?Content Hi OFSC fellows, I have come to the situation where my client has t…
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Using Collaboration Cloud Service OFSC 18CSummary Collaboration Cloud Service ReportsContent Someone knows how to obtain or exists the historical report of the chats, I require the data for example of the respon…
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Routing AlgorithmSummary Routing the Activities to all the Field AgentContent Hello Experts, We are currently working on a scenario in which we need to assign the task to all the field a…User_2025-02-03-22-01-17-623 51 views 5 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Message ScenarioContent Hi Gurus, What language is supported for trigger point in message scenario. From my understanding, message scenario can be used to send information or data to th…
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Starting activities automaticallySummary Can the system start activities automatically when the technician has arrived on the location, by using geofencing?Content Hi community, Does Oracle Field Servic…
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Using Supplementary Characters, Pictogram and EmojiSummary How to get strings to display emoji/pictogramContent The 18C release notes state that emoji and pictograms can be used across OFSC. However, we're unable to get …
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Operations Manual for Oracle Field Service Cloud (OFSC)Summary Need a Operations Manual for OFSCContent Hi Community, It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud. Than…
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Change Date in applicationContent Hi Gurus, In past dates we cannot create an activity. But there is a scenario where in a repeating activity I should create a activity from past date to future d…
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Integration with external systemContent Hi Gurus, During integration with other application without ICS, we can use a middleware like JBOSS or write CPM in OSvC. By calling the REST API from the extern…
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PluginsContent Hi Gurus, Where do we develop plug-ins in OFSC. Can anyone highlight points on the use case of the plug-in and how you developed it. Thanks, Madhu
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Static Start and End timeContent Hi Gurus, Is there a possibility where planned time is captured (timing should be unchanged) and actual start and end time is captured in the screen. When it is …