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Field Service
Discussion List
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Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 49 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369 -
CX Heroes for Modern CX 2019 is Live!Content Greetings Oracle Field Service customers! To help you make the most of Modern Customer Experience and recognize you for your success and expertise, we are please… -
Adding emoticons in the mobility ScreenSummary Can we add clickable emoticons on mobility screenContent One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the te… -
OFSC new Custom Forms data to ICSSummary how to send OFSC new Form data to external applicationsContent We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom …
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Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a… -
Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 39 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
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View calendar more than 2 weeks ahead in mobilitySummary When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?Cont…
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Mobility RoutingContent Hi Gurus, Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login. Thanks, MadhuUser_2025-02-03-20-16-47-345 42 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Tech LocationSummary Without Smart locationContent Hi Guys, I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in on…
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team info saving to custom property and sending to ICSSummary team info manipulationContent We can get the team info by following way on an event:
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Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…User_2025-02-03-21-22-33-570 60 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Missing Action Links in the latest release 19ASummary Not able to find Action Links in the latest Release 19AContent Hello, In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can creat…User_2025-01-30-02-11-25-369 38 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …
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open a google maps window from a action link plugin with parameters in urlContent Hi all. I'm trying to open a google maps window on the mobility interface. I created an ActionLink type plugin , I put the url of google maps in the "Relative pa…
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Using Outbound Configuration for Flawless IntegrationContent Leveraging Oracle Field Service Cloud’s Outbound Configuration Tools When Responding to Changing Integration Requirements Oracle Field Service Cloud (OFSC) drive…
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Is it possible to bulk change timeslots?Content Hi! We have a 2 hour service window timeslot defined. Now we want to change to a 3 hour window. When we make the cutover from 2 to 3 hour timeslots we will have …
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Connecting your contact center and field operations for better serviceContent You’re already using Oracle Service Cloud to seamlessly serve customers across all channels, but have you incorporated the most intimate customer channel into yo…
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Oracle Service Cloud - TOA IntegrationContent Hi, I read on Oracle website, recently Oracle has acquired TOA. I would like to know if there is any out of the box TOA integration connector available? I don't …
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Sending Message to the Operator Prior to the VisitSummary Sending Message to the Operator Prior to the VisitContent Hello Experts, We are currently working on Scenario in which we need to send a message to the operator(…User_2025-02-03-22-01-17-623 36 views 6 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Combobox values visibility restricting current valueSummary Combobox values visibility restricting current valueContent We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1…
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Does OFSC support the Web Application Security?Summary Does OFSC support the Web Application Security?Content Hi OFSC gurus, I was wondering if any of you could provide me with some assistance/familiarity with the We… -
Raise a notification when a field is updatedSummary Raise a notification when a field is updatedContent We have 2 cases when we would like to raise notifications when a field is updated 1. When a user updates a fi…
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Is it possible to allow managers to start activities?Summary Allow managers to start activitiesContent We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resou… -
Map field based on hierarchySummary Map field based on hierarchyContent We have a field F1 which can contain some thousand different values. These values are constraint based on the combination of …
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View customer address on map on mobile and view route from current location to customer's addressSummary Unable to view the customer's address on mobileContent Hello, I have a requirement where the resource should be able to view the customer's address on map on mob…User_2025-02-03-19-04-27-500 28 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Bucket to Bucket RoutingSummary I need to assign activities from a bucket to a bucketContent I am trying to assign activities from a global buckets to regional level buckets. I set up the filte…
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Capture Activity Warning MessageSummary Store Activity Warning MessageContent Hi, I want to store the Activity Warning messages from the pop up window during activity assignment/movement. Eg: Hard Work…
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Geo Location for Bucket resource typeContent Hi Gurus, Can anyone give a solution for the below scenario. Hierachy of the project is like Manager -> Supervisor ->List of technicians The Requirement is super…User_2025-01-31-00-30-36-440 31 views 5 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Filter the records shown in a screenSummary Filter the records shown in a screenContent We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view…