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Field Service
Discussion List
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TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Technician time cardContent Hi All, We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time…User_2025-01-29-17-52-39-333 26 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333 -
CPQ within TOA MobilityContent Hi, I am facing an unique challenge while integrating CPQ within TOA. I was able to write a custom PHP application which ensures auto login of CPQ within TOA ifr…User_2025-01-29-17-52-39-333 29 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Can you block subsequent messages when using Add launch?Content I'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/Reschedule I think Previous Message Status could work,… -
Daily Extract of current dayContent Hi, Is it possible to take a daily extract of current day using REST API.User_2025-02-03-19-43-37-445 23 views 5 comments 0 points Most recent by User_2025-02-01-09-01-51-418
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Navigating to a new screen on custom actionContent Hi, I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Inte…User_2025-01-31-22-24-47-317 27 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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To check availability of resources for the next weekContent Hi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could…User_2025-02-03-22-01-17-623 26 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Can you Order Message Scenario "Block" elements?Content Hi, I'm using different inventory blocks in message scenarios and I'm wondering if you can change the order the elements are "generated" in. I.e. By default they…User_2025-02-01-07-02-40-559 29 views 2 comments 0 points Most recent by User_2025-02-01-07-02-40-559
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Can we update the user login password for a group of users in Oracle Field Service Cloud?Content Hello, The scenario is that i want to update the password for a group of users (ie bulk update).Please suggest if you know the SOAP or REST API of Oracle Field S…
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Invoke external URL from OFSCContent Hi,We have a requirement to invoke right now URL from OFSC. Can someone provide some guidance.Thanks,Version OFSC 17.2User_2025-01-31-22-24-47-317 24 views 3 comments 0 points Most recent by User_2025-02-03-19-51-40-332
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Viewing Unassigned activitiesContent Hi, Is it possible to view unassigned activities in Time view? Now,we can see the unassigned tasks in list view but not in time view. Please suggest. Version OFS…User_2025-01-31-22-24-47-317 35 views 1 comment 0 points Most recent by User_2025-02-01-09-01-51-418
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Properties not getting displayed in Mobility screenContent Hi All, I have added some custom properties on "Edit/View Activity" mobility screen and set the visibilty as mandatory. Those properties are not getting displaye…
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Change landing page in OFSCContent Hi, Currently, when we login to OFSC we can see the dispatch screen in time view mode. Is it possible to change such that when user logs in , dispatch screen in …User_2025-01-31-22-24-47-317 25 views 0 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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OAuth 2.0 using POSTMANContent What is the auth url and access token URL that we are supposed to use for accessing OFSC APIs through POSTMAN. I am planning to use OAuth 2.0 for authentication …
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Perform Re-optimization in RoutingContent Hi All, Requirement is to pick up activities in technician’s queue and perform re-optimization but ignore the next activity. Help needed on how to enable the rou…User_2025-02-03-19-54-29-798 29 views 0 comments 0 points Most recent by User_2025-02-03-19-54-29-798
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OFSC within OSvC TabContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I uploaded a custom script where I was able to show TOA within RightNow …User_2025-01-29-17-52-39-333 35 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Reporting Stopped Error in Resource TreeContent Hi , All of sudden while creating the activites in OFSC, we observed an error "Reporting Stopped Error' in resource tree. Can someone suggest why this happens an…User_2025-01-31-22-24-47-317 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Unable to display Custom properties in message scenariosContent Hi , We are able to send notifications via email to technicians when an activity is assigned. However, in the message pattern, we are not able to send some custo…User_2025-01-31-22-24-47-317 25 views 2 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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How to view the Resource calendars for more than a month in OFSC Dispatch screenContent Hi, Currently, We can see the resource calendar only for a week in Dispatch Screen (Dispatch --> Daily). Is there any way to view resource calendar for a month o…User_2025-01-31-22-24-47-317 26 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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List activities for a specific period in OFSCContent Hi, In OFSC, In dispatch screen we can currently view the available activities on a particular selected date. Is there any option to view activities for a specif…User_2025-01-31-22-24-47-317 31 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Is it possible to assign a single complex task to multiple technicians in OFSC?Version OFSC 17.2Code Snippet Hi,Is it possible to assign a single complex task to multiple technicians in OFSC? If so, please guide.
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Support Priority Service UsersContent Hi, Just wondering if there are any users of the Support Priority Service offering for Oracle Field Service Cloud? If so, what benefits you have found from using…User_2025-01-30-23-38-37-607 23 views 3 comments 0 points Most recent by User_2025-01-30-23-38-37-607
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File Storage UsageContent Hi, We have been trying to explore the functionality of report section of field service cloud. It would be great if some could explain me the functionality of Fi…User_2025-02-03-22-01-17-623 53 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Usage of Offline SynchronizationContent Hi , It would be helpful if someone could explain us the usage of Offline Synchronization . Please do share any documentation regarding it . Regards, Prashant Si…User_2025-02-03-22-01-17-623 28 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Usage of Filters in OFSCContent Hi, Currently we are using Filters in Routing for distinguishing the activities between various activity types. It would be helpful if someone could help us unde…User_2025-02-03-22-01-17-623 39 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Field Service Inbound API - Property not visible ErrorVersion Oracle Field Service CloudCode Snippet Property is not visible: 'appt_number' warning 69063 Property is not visible: 'customer_number' success update 0 Appointme…
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Sort Activities based on date propertyVersion 17.2Code Snippet Hi,We added a date field( i.e., Due Date) to the list view columns in the display-->activity screen. Is there any possibility to sort activities…User_2025-01-31-22-24-47-317 27 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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History Tab - explain entriesContent In the History of an activity a lot of entries with rout updated are shown 29.08.17 11:59 route updated Final Travel: 0 29.08.17 12:23 route updated Final Travel… -
PAS (survey) format in OFSCContent Hi All, Can someone shed light on the survey format passed to the middleware? Thanks Shilpa Version 17.2
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Significance of the shift type On-callContent Hi, There is a shift type on-call. I have tried exploring it. What I understand is that we cannot assign any activities to the resource during the that shift. Su…