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Field Service
Discussion List
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Creation of Time ZonesContent Hi Guys, Is there a way to add time zones in OFSC 17.2 version? For e.g. CST, PST etc. Regards, ShankarUser_2025-01-29-17-52-39-333 25 views 2 comments 1 point Most recent by User_2025-01-29-17-52-39-333 -
OFSC - Install Versus Break FixContent Hello, Just a query. I am interested in the types of businesses that people who use OFSC work for, and if they are more centred towards Installation type activit…
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Adding Non-Serialized InventoryContent Hi all, I have a requirement for adding 'Required Inventories' to activities in bulk using APIs. The problem I am facing is that, using APIs while I try to updat… -
updating fields while creating activityContent When we are creating an Activity through API (Postman) ,we are not able to fill or update the address and Zip/Postal Code fields, We don't get any data relevant … -
Truck Capacity SolutionContent Hi, Wanted to understand, if there is a way we can achieve Fleet (Truck) capacity management solution using TOA. Use case is as : There is a company which delive…
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Google Maps Standard ModuleContent Hi , We are trying to use Google Maps instead of Oracle Maps, it would helpful if someone could help me understand that how the address resolution gets affected …User_2025-02-03-22-01-17-623 41 views 5 comments 0 points Most recent by User_2025-02-03-19-30-01-975
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Non Routed ActivitiesContent Hello, We have an increasing amount of activities not routed due to: “Potential profits would not cover the company expenses” We have changed many settings, and …
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Work Zone ShapesContent Hi, What is the significance of using work zone shapes ? How do we configure them ? Regards Arpit Version 17.2
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Propose activities that could be done by a specific TechnicianContent After a Dispatcher has identified a white space in the technician route (e.g. in the afternoon of today), he wants to assign activities to that tech. As the cust… -
Customer CommunicationContent Hi All, Just wondering if anyone uses the OFSC modules to communicate directly with customers in regards to the status of the resource going to their site, and w…
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Linked Activity statusContent After linking the activities in OFSC can we retrieve the details of linked activities and status of the linked activities by using Rest API ?????????????????????…
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Extracting the List of Resource ID from Groups and Activity ID's from resources.Content Hi , We have a use case in which we have a group having 3 resources , We want to extract list of Resource ID's from that group using Rest API's . I tried using h…User_2025-02-03-22-01-17-623 23 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Maps used in Oracle Field Service CloudContent Hi, As we understand from the Oracle documentation that the maps used in Oracle Field Service Cloud (TOA) for routing and smart location are Oracle Maps. Is it p…
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Dynamically change Work skills for an Activity TypeContent Hi all, We have got a use case in which the Work skill required for an Activity type would change dynamically for different activities under that activity type. …
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How to do User 'Log In' and 'Log Out'Content Can we have a functionality in OFSC wherein service engineer will punch 'In' and punch 'Out' everyday. So after he 'Punch In', he will be available to take servi…
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Virtual Team FormationContent Hi, what i am trying to do is to create a virtual team in the OFSC based on the buckets level. Let assume that we had a buckets with 20 resource and to taking th…
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Dynamically changing the resources in the group using API'sContent Hi , We have a use case in which two groups are present : 1. Team 1 (3 resources) 2. Team 2(4 resources) Through documentation we have seen that we could change …User_2025-02-03-22-01-17-623 28 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Bulk update of Preferred ResouceContent We are trying to perform a bulk update on the resource preference's of all the activities in the bucket . Is there a possible way of doing so using API 's (prefe…User_2025-02-03-22-01-17-623 18 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Performance Issues - Map & Time View response timesContent Hi All, Since we upgraded to 17.2 we've experienced issues with slow performance at various points in the day when loading he map view and switching between reso…
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Work Schedules and ShiftsContent Hi All, We have a requirement where in technician (resource) works for 08-12 hrs and 13-17 hrs. Lunch break = 12-12.30,Attend meeting = 16-16.20 hrs. How do we b…
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Linking TemplatesContent Hi Guys, I have got a use case in which all the activities of one particular order should start one after the other in the same day. So I feel Linking them would…
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Routing unassigned activities to next dayContent Hi, We have a requirement to find activities in the bucket that were not assigned to any techs on a given day and re-schedule them for next day. Has someone come…
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Assigning activities which are about to be lateContent Hello, I have put this in the ideas lab, but thought would ask a similar question here. In the areas in Filters where it is "Assigning activities which are about…User_2025-02-03-22-01-02-430 15 views 0 comments 0 points Most recent by User_2025-02-03-22-01-02-430
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Home Zone Centre Over Step WeightContent Hi, I have a query about the over step weight, and hoping someone might have had the same battle. We were previously told by Oracle the at the overstep weight is…
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Configuring Reoptimization in RoutingContent Hi All. We are now ready to expand on our routing plans to include Re-optimization. Tests so far are looking really good and we are keen to implement. However, w…
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Quota managemnt for new capacity categoryContent Hello I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types th…
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How to add/update Capactiy category to a Bucket (Capacity bucket) using APIContent Hi, We are trying to automate the creation of resource (buckets and technicians) using API and want to update bucket with following details using API 1. Enable "…
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Consolidated View of Activities Under a GroupContent Hi, We have a requirement : We have a group, followed by about 2-3 buckets under it & further followed by resources ("n" number) under each bucket. Is there a wa…
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OFSC - What is Oracle Knowledge in ConfigurationContent Hi All, We are looking to explore integration of OFSC with Oracle Service Cloud Knowledge base and came across 'Oracle Knowledge' option in OFSC - Configuration.…
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How to limit the number of WorkZone data returned from the REST responses via POSTMANContent HI All, Can anybody share the knowledge about how to add the additional GET parameter in order to limit the number of data response? Refers to the REST API docum…User_2025-02-03-19-47-50-100 23 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185