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Field Service
Discussion List
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Extracting the List of Resource ID from Groups and Activity ID's from resources.Content Hi , We have a use case in which we have a group having 3 resources , We want to extract list of Resource ID's from that group using Rest API's . I tried using h…User_2025-02-03-22-01-17-623 22 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623 -
Maps used in Oracle Field Service CloudContent Hi, As we understand from the Oracle documentation that the maps used in Oracle Field Service Cloud (TOA) for routing and smart location are Oracle Maps. Is it p… -
Dynamically change Work skills for an Activity TypeContent Hi all, We have got a use case in which the Work skill required for an Activity type would change dynamically for different activities under that activity type. …
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How to do User 'Log In' and 'Log Out'Content Can we have a functionality in OFSC wherein service engineer will punch 'In' and punch 'Out' everyday. So after he 'Punch In', he will be available to take servi…
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Virtual Team FormationContent Hi, what i am trying to do is to create a virtual team in the OFSC based on the buckets level. Let assume that we had a buckets with 20 resource and to taking th… -
Dynamically changing the resources in the group using API'sContent Hi , We have a use case in which two groups are present : 1. Team 1 (3 resources) 2. Team 2(4 resources) Through documentation we have seen that we could change …User_2025-02-03-22-01-17-623 27 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Bulk update of Preferred ResouceContent We are trying to perform a bulk update on the resource preference's of all the activities in the bucket . Is there a possible way of doing so using API 's (prefe…User_2025-02-03-22-01-17-623 18 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Performance Issues - Map & Time View response timesContent Hi All, Since we upgraded to 17.2 we've experienced issues with slow performance at various points in the day when loading he map view and switching between reso…
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Work Schedules and ShiftsContent Hi All, We have a requirement where in technician (resource) works for 08-12 hrs and 13-17 hrs. Lunch break = 12-12.30,Attend meeting = 16-16.20 hrs. How do we b…
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Linking TemplatesContent Hi Guys, I have got a use case in which all the activities of one particular order should start one after the other in the same day. So I feel Linking them would…
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Routing unassigned activities to next dayContent Hi, We have a requirement to find activities in the bucket that were not assigned to any techs on a given day and re-schedule them for next day. Has someone come…
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Assigning activities which are about to be lateContent Hello, I have put this in the ideas lab, but thought would ask a similar question here. In the areas in Filters where it is "Assigning activities which are about…User_2025-02-03-22-01-02-430 14 views 0 comments 0 points Most recent by User_2025-02-03-22-01-02-430
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Home Zone Centre Over Step WeightContent Hi, I have a query about the over step weight, and hoping someone might have had the same battle. We were previously told by Oracle the at the overstep weight is…
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Configuring Reoptimization in RoutingContent Hi All. We are now ready to expand on our routing plans to include Re-optimization. Tests so far are looking really good and we are keen to implement. However, w…
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Quota managemnt for new capacity categoryContent Hello I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types th…
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How to add/update Capactiy category to a Bucket (Capacity bucket) using APIContent Hi, We are trying to automate the creation of resource (buckets and technicians) using API and want to update bucket with following details using API 1. Enable "…
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Consolidated View of Activities Under a GroupContent Hi, We have a requirement : We have a group, followed by about 2-3 buckets under it & further followed by resources ("n" number) under each bucket. Is there a wa…
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OFSC - What is Oracle Knowledge in ConfigurationContent Hi All, We are looking to explore integration of OFSC with Oracle Service Cloud Knowledge base and came across 'Oracle Knowledge' option in OFSC - Configuration.…
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How to limit the number of WorkZone data returned from the REST responses via POSTMANContent HI All, Can anybody share the knowledge about how to add the additional GET parameter in order to limit the number of data response? Refers to the REST API docum…User_2025-02-03-19-47-50-100 22 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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updating list of resources through Rest APIContent Hi, Is there any Rest API for updating list of resourcesUser_2025-02-03-19-43-37-445 21 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Unable to View the Resource Traces in map viewContent Hi, As a part of a Smart Location Test, I have created a bucket (Location Travel Test Bucket) and resource in the demo environment (Sunrise) and assigned activit…
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Inbound API,Get resource list to which activity not assignedContent Is there a way to get the list of resources to which an activity is not assigned either using REST API or SOAP API within a bucket or group?
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Difference between "Add Shift & Add Shift Override"Content Hi, What is the primary difference between Add Shift & Add Shift override , similarly for Add Working time & Add working time override? When should these option …
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OFSC Inbound API (SOAP transactions)Content Hello, Does anyone worked on OFSC Inbound API's (SOAP transactions)? We tried to use OFSC activity WSDL and create activity through SOAP UI. For some reason its …
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Define/Control Activity Duration based on Team SizeContent Hi, Is there a way we can control the activity duration based on the number of members in a team? Example below: 1. A team has 2 members, they take 4 hours to co…
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Mail ProcessContent Hi, do we a description on how the OFS Mail Process is handled (which Mail Server is used, what can we customize ?, max size, etc.) Any Documentation/insides ava… -
Activity count is coming as zero against routing planContent Hi, I have created a routing plan (screenshot attached). When i am trying to run it manually it showing me the activities count as zero and therefore not routing…
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Creation of Custom Table's in DashboardContent Hi, Based on the documentation provided by Oracle in regards to the dashboard we need to select a table previously configured and use it for the display of resul…User_2025-02-03-22-01-17-623 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Confrontational Steps For Outbound Configuration in OFSCContent Hi , I was looking into the Configuration for Outbound Activites using the following guide: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAOIC/FAOIC.p…
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Facing Error while using "TeamWork" Functionality in Add Activity TypeContent What exactly I am trying to do is I am creating an activity by enabling Teamwork features but the problem is that by enabling this I am not able to create the ac…