Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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subscription total contract value is blankSummary: Subscription total contract value is being blank Content (required): Hi Everyone, Upon creation of a subscription, total contract value is being blank but it's … -
Bill To Site - cannot getting any drop down selection on the Create subscription processSummary: The Bill to Site field cannot be manually entered and there is nothing in the drop-down menu to search. I'm not sure what the issue is. Content (required): Vers… -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Declan Cunningham-Support-Oracle 11 views 0 comments 0 points Started by Declan Cunningham-Support-Oracle -
If Customer Acceptance is Required then who will approve the subscription?Summary: In Renewal Controls, If Customer Acceptance is Required then who will approve the subscription? Is there any workflow defined. If yes, where it has been defined…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 161 views 3 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle -
Join us for Oracle Product Council Week (May 15th - May 19th )What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…Declan Cunningham-Support-Oracle 11 views 0 comments 0 points Started by Declan Cunningham-Support-Oracle
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How to build an Analysis using Subject Area with Subscription Product Associated Asset fields?Hello! I was not able to find a Subject Area that brought Associated Assets fields. I also tried to create a custom Subject Area to have those fields, but the only child…
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ARC Qualification Assessment Remediation - Oracle Fusion CloudI came here from Oracle Support Page (support.oracle.com) since I need some guidance regarding ARC Qualification Assessment on our environment for Subscription Managemen…
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Subscription stuck in Under Amendment and Product Line stuck in Pending ApprovalSummary: Subscription stuck in Under Amendment and Product Line stuck in Pending Approval Content (required): Subscription stuck in Under Amendment and Product Line stuc…
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Reference to Project contracts or Projects in subscriptionSummary: Our client want to implement service contracts either by subscription management or by Enterprise contract . They want to associate project details to the servi…
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How to generated the billing summary using the Billing Date as Day.**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: Billing Summary not getting generated correctly after using Day=… -
Why am I not able to modify the Tax Control fields on active subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: I'm trying to modify the tax classification code on a subscription… -
Can we Retain subscription Number upon duplication the existing subscription on to a new oneSummary: is there a way we can retain original subscription number upon duplicating the existing one to a new subscription. Content (required): Version (include the vers…
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How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…
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How to import Estimated Tax into Subscription Management?**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: How to import Estimated Tax into Subscription Management? Suppor…
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How to retrieve the Subscription Products Associated Assets through Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: We would like to retrieve the Subscription Products Associated Ass…
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How to verify whether Unit SSP is enabled in SMC ?Summary: Greetings! How to verify whether Unit SSP is enabled in SMC ? Thank you. Content (required): Version (include the version you are using, if applicable): Code Sn…
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Can Asset Group Covered Level price be calculated based on the Asset group and the number of assets?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: When users chose Asset Group as Covered Level, system expects the …
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How to put a hold at the line level for specific product lines and be able to bill the other lines?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: User needs to update the status at the product line for Subscripti…
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Use case for associate asset in subscriptionsSummary: If we are adding an associate asset to the subscription product, can it be used for coverage adjustments in field service or Depot Repair? Also we noticed that …
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Is there a quotation process in Subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: Is it possible to create a quotation having a negotiation with cus… -
Is there a restriction to delete associate asset record for a closed product line?Summary: Hi All, We are not able to delete the associate asset record on a closed product line. is this a standard functionality? Please help. Content (required): Versio… -
How to migrate custom roles from one POD to other?**This post was created as part of a How to Service Request (SR)** Version : 23 A Summary: We have many custom roles defined and tested in lower instance. We would like …Varun Malhotra-Support-Oracle 31 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle
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How to check if a subscription has been renewed or notSummary: How to check if a subscription has been renewed or not Content (required): How to check if a subscription has been renewed or not Version (include the version y…
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How can we change the subscription number of a renewed subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: We need to have the Original Subscription number with a …
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Can OSS run with LE & BU and without ledger?Summary: In my use case, I can only establish Legal Entity and Business Unit, and Ledger (COA, Calendar, etc.) will be established in a few years down the road. OSS need… -
Where can we find details of associated assets?We have added associated assets on subscription product. in which table can we find the details like Asset number, product name. Attached screenshot for reference. I can…
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Can we have Included warranty of different duration for same item based on customers?Summary: Use case : Product 'A' is sold with a 2 years warranty for Customer 'XYZ' Same Product 'A' is sold with 3 years warranty for Customer 'ABC' For the above case, …
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Subscription Header Status Active and one of the line status in Under AmendmentSummary: Hi All, We observed one strange behavior, customer did amend a line and activate it. Amendment effective date is in future. As a standard behavior line status s…
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Why do we have subscription header closed and lines in active statuses?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: Why do we have subscription header closed and lines in active stat…Arturo Macias-Support-Oracle 31 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle