Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to exclude specific Material (Part Nos) from Warranty Coverage Setup?Summary: Need to exclude specific Material (Part Nos) from Warranty Coverage Setup Content (required): We have a business requirement is to exclude certain material from… -
Notification when an Installed Base asset is createdSummary: Content (required): Hi all, Is there a groovy script which we can create to send notifications to specific people when an install base asset is created automati…
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Coverage adjustments dates need to be synced with product term period.Summary: Coverage adjustments dates need to be synced with product term period. Content (required): We have a requirement where business wants to sync coverage adjustmen…
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Ability to use actionable buttons on Renewal notification EmailsSummary: Business wants to have the ability to send renewal notification emails for subscription, with actionable buttons. So that the customer can accept/reject the ren…
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OSMC Data Archival Policy, Best practice, and recommendationSummary: OSMC Data Archival Policy, Best practice, and recommendation Content (required): 1. Does Oracle have any data archival best practice or recommendation for OSMC?…
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Survey Request - for those directly involved in revenue growth through the lead-to-cash processAre you ready to embrace the new business models taking over? Companies are rapidly launching subscription models and switching to mixed-revenue models in order to cater… -
Subscription Management Install base Assets are not getting exported using Export ManagementSummary: Subscription Management Install base Assets are not exported using Export Management Content (required): Hi All, Currently of Subscription Management, Assets ar… -
Integration of Oracle Subscription Cloud with VertexSummary: We already have integration with Vertex for AR, would like to do the same for Subscription management to provide user the ability to calculate tax at subscripti… -
How to set default Line Number as a Display sequence number.Summary: Hello Team, We have requirement to set the default line number as the display sequence number in the subscription module. Could please help me how to set defaul…
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How we can send the Milestone name on an Invoice from subscription management?Summary: Content (required): Hi, We have a requirement to send the milestone name on the AR invoice from subscription management. Is this possible through service mappin…
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Expected completion date notificationSummary: Content (required): Hi, Is there any possibility to have notifications for expected completion date ? Use case: we have a requirement to send notifications on t…
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Some Informations about SubscriptionSummary: Some Informations about Subscription Content (required): We are implanting the Subscription module in our company, and we receive some questionings about what i…
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Can some one provide a good example on difference between metered billing and consumption billingSummary: Content (required): Can some one provide a good example on difference between metered billing and consumption billing Version (include the version you are using…
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Updating the Cost Center/Org on a subscription for all future billings/postings?Summary: We are developing a process for when we must disable a Cost Center (organization) and change assignments on various objects. Is there a way to update a subscrip… -
Question - Using only Standalone OSM within Oracle FusionSummary: Is it feasible to set up a default Business Unit and Legal Entity in the OSM without configuring any valid financial settings, assuming we only intend to utiliz… -
Parent child PUID link between "SubscriptionCoveredLevelCharge" and "SubscriptionCoveredLBillLine"?Summary: While subscription conversion user is facing the below problem, In subscription Import objects(.csv) files, does not see the parent child PUID link between "Sub…
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Duplicate Subscription Product via RESTSummary: Duplicate Subscription Product via REST Content (required): We want to update Shipto Address on Subscription Product via REST. We tried using "Update a subscrip…
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How can I add/edit filters in main page of subscription?Summary: Hi, we try to edit, add filters on main page of subscription. I have to add filters as Customer, Product, etc... Content (required): Version (include the versio… -
Invoking a trigger gives JBO-29000 errorSummary: Content (required): Getting below error while invoking trigger: JBO-29000: Unexpected exception caught: java.lang.ClassCastException, msg=class java.util.Linked…
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How we can enable multiple decimals on a subscription?Summary: Content (required): Hi, The client has usage based fees which have 4 decimals. The item has the list price with 4 decimals, but in subscription management we ca…
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Defaulting Subscription Email FieldsSummary: Defaulting Subscription Email Fields Content (required): Hello, We want to set default values to a few fields (From, From Name, Message Template and Subject) in…
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Adjustment Basis are blankSummary: Adjustment Basis are blank Content (required): We had created few adjustment lines in our standard coverage template. While setting up, we were able to see valu…
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Update Coverage Template adjustments using RESTSummary: Update Coverage Template adjustments using REST Content (required): We have a requirement that many of our service agreement subscriptions will have subscriptio…
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Possibility to add automatically new IB assets to an existing subscriptionSummary: Content (required): Hi, We are creating IB assets when different orders are shipped. Those IB assets are associated to extended warranty / subscription items. I…
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Pricing for Hour UOMSummary: Pricing for Hour UOM Content (required): We want to price the subscription for a service level agreement of UOM Hour. This will be a manual charge and we don't …
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Can we have different amount to be billed to customers based on milestones for a warranty product?Summary: In current system, if we generate billing schedule for a one time charge product (Enabled periodic billing) , billing will be generated based on the billing fre…
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CyberSource Gateway setupSummary: We attempted to configure the CyberSource Gateway in the Payment module's Manage Payment System, but we are unable to save the Access Key and Sign Key. Could it…
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API to look up the meter template Ids associated to productsWhile creating Subscriptions from CPQ, we don't know the OSS Meter Template Ids in order to associate to the Usage Products and Charges. Is there an API that can be call… -
Support Credit Card customerSummary: We would like to know how to add payment details, such as credit card information, to an account. Do we have any documentation that we can review in order to co…
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Business Events subscription for non-OIC platformsSummary: Is it possible to receive the 'Create OSM subscription' event from Service Now via Boomi ? Content (required): Version (include the version you are using, if ap…