Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to adjust Included Warranty duration based on specific business driven conditions?Summary: Need to adjust Included Warranty duration based on specific business driven conditions. Content (required): We are having a business requirement to establish th… -
Import Subscriptions without bill linesSummary: Import Subscriptions without bill lines Content (required): We want to create the subscription without bill lines and import the bill lines manually. As per the…
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Renewal Forever - copy the Billing Align From Date questionSummary: I'm attempting to understand the functionality of the Renewal Forever checkbox. Here is my steps: set up a subscription for the Subscription product with a term… -
Is it possible to view line level info from the Subscription tab in the IB Asset?Summary: When viewing an Installed Base Asset, under the Subscriptions tab, you can see which Subscription Contract Number, Customer, Subscription Header Start Date, End…
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Is there any way to schedule preventive maintenance for an asset from subscription management ?Summary: As part of service contract, client wants to capture the information related to Preventive Maintenance(PM) and also automatic scheduling of PM for the IB assets…
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Unable to edit Product start date when duplicating a product.Summary: Unable to edit Product start date when duplicating a product. It resets to the previous date as it was automatically, but end date gets changed. Content (requir…
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Total contract value at line level is becoming '0' after creating a credit memo line using Rest APISummary: We are trying to create credit memo line using Rest API like mentioned in document - How to Manually Add a Subscription Bill Line Credit Memo Using REST API and…
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User is not able to activate subscriptionUser is not able to perform any actions under Actions Tab on subscription. Is there any specific access or role to be given?
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Upload usage Data for subscription from external source- what are the options?Summary: Content (required): What would be the most simply way to import usage data for Subscription product billing lines? The source maybe an excel file or any other f… -
Renewal Forever checkbox - New feature in 23A QuestionSummary: I have a few questions regarding the "Renewal Forever" feature: Is there comprehensive documentation available that explains how this feature operates? If we se…
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How to leverage Tax on selected charges of the Product?Summary: How to leverage Tax on selected charges of the Product? Content (required): We have 1 product which has multiple charges and out of which we need to have tax on… -
usage billing interface dateSummary: We have a product with a usage based charge, which is bill quarterly- we need to have the AR Invoice for that QTR period to be on the last day of that Q Content…
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How to update flex fields using custom object trigger process in subscription managementSummary: Hi, We have a custom DFF field created say "Add Date" on subscription product level. Is there a way to update that field automatically when the subscription sta…
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Need document to implement Subscription User access setup with respect to specific BUSummary: Need document to implement Subscription User access setup with respect to specific BU. Content (required): Need document/note to implement Subscription User acc…
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Why are tables missing from docs.oracle.comSummary: The definition of the Subscription Management tables is missing on docs.oracle.com Content (required): When you go to the ETRM for Subscription Management on do… -
Subscription AR Algorithm not considering Credit MemoSummary: We are using Subscription AR Algorithm to skip the Subscription with Under Amendment status. It's working for invoice but it's not working for credit memo. Cont…
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How to Determine which Supplier Tables are included in which SubscriptionsHello, I am inquiring on how to figure out how to determine which Supplier Tables are included in which subscriptions our company has purchased. I am attaching a link to…
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Can Included Warranty Subscription Contracts be created manually?Hello, We have created an included warranty item and the automatic process of Included Warranty subscription contract creation post IB asset creation is working fine. Us…
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How to set prefix value dynamically in subscription profile based on legal entitySummary: Hi, Right now, we have a subscription profile setup in our instance and the same profile is being used by multiple legal entities like US, Canada. Just want to …
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How to push Subscription and Subscription product changes to third party tool using business event?Summary: As per the requirement we need to push Subscription and Subscription product changes to third party tool. We would like to achieve by using business event. We a…
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How to override customer site in subscription management for billing with different customer siteSubscription is created with customer OSR 123, however the requirement is that the billing in AR should go to the customer with OSR 456. We've found that passing the ORI…
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Remove duplicate records in a REST API callSummary: Remove duplicate records in a REST API call Content (required): Remove duplicate records in a REST API call. We are using below Get Covered Levels get call and …
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Subscription Contact Import ErrorSummary: Receiving below error while importing subscription contact An error occurred during the data import. Details: This error occurred while importing data: Attribut…
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Asset ConversionSummary: We have a business requirements to convert close to million customer asset part of cloud subscription management implementation. What is the best practice for t…
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Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
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Dff value not being sent to Credit MemoSummary: we have requirement for sending value of Dffs to credit memo for which I have published the below algorithm if(BillLines.TrxClass_Custom=='INV') { ARInterface.i…
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Asset is getting created in CSE_Assets_B table in SCM pillarSummary: We created asset in subscription and it is showing up in the CSE_Assets_B table which is part of the SCM pillar. We then trying to get the asset data with a Get…
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GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
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Is it possible to have Standard Coverage for an item with Sales Product Type as Subscription?Summary: Customer offers standard support (via Service Cloud) for Subscriptions but PIM setups have Standard Coverage field disabled when Sales Product Type is selected …
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Is it possible to copy selective lines from original contract while duplicating a Sub. Contract?Summary: User wants to control which selected lines are copied over while duplicating the contract. Content (required): Version (include the version you are using, if ap…