Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How can we renew on hold subscriptionsIs there a way we can renew the subscriptions which are put "On-Hold"? -
Balance Management - Balance Code SetupSummary: We are not able to setup the balance management feature in 23D. Enabled all the required Pre-Req but still not able to use this functionality. Has anyone comple…
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Mass Import the "Included Warranty Subscription"Summary: What is the best Approach to Mass Import the Included Warranty Subscriptions Content (please ensure you mask any confidential information): Version (include the…
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Subscription Management Group BillingHi Team - We wanted to understand if we have a Group Billing Concept in Subscription Management Cloud. Use Case : Customer has 100's of equipment's and we we have recurr…
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Unable to Find Item Template DFF in Oracle Cloud similar to R12 Item Template DFFSummary: We are trying to get to know the functionality on how to create SKUs using a Custom Template. Using the Standard API for Oracle SKU creation. https://docs.oracl…
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Subscription product contract end dateSummary: We use to create SO from CPQ containing Subscription products, submit to FOM, have fulfillment from external system and then have Subscription created from FOM.…
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How to find linkage between renewed subscription and original subscriptionSummary: Lets say we have a renewed subscription having number as 123456. How do we find the original subscription for this renewed one. Content (please ensure you mask …
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How can one find the Account Number and Bill-to Site Use ID via API in order to create subscriptionsSummary: To create a subscription via REST API, one needs to include the Account Number, Party ID, and Bill-to Site Use ID. The Party ID can be found with the Get an Acc… -
How to Submit Meter Read for Subscription Contract using Import ManagementWe are looking to find the exact Import Management Object using which Meter Reads can be uploaded against a Subscription Product linked with Meter Template
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how to restrict under amendment lines not to interface into ARSummary: We require a restriction mechanism to prevent lines with status under-amendment from entering the AR interface. Is there any way to achieve this. Content (pleas…
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On Mass update UI how to uncheck Activate Check Box by defaultSummary: On Mass update UI how to uncheck Activate Check Box by default Content (please ensure you mask any confidential information): While we are amending Draft Subscr…
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User mock/proxy in REST APIsHello! Summary: I have an application outside of Oracle Cloud using Fusion Subscription Management via REST APIs. I would like to be able to run the following scenario: …
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would it be possible to copy subscription contracts across Business Units?Summary: we are looking to copy from BU1 to BU2. Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable…
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Unable to Patch Subscription Product Value CloseCreditMethodSummary: When we are trying to Patch Subscription Product field CloseCreditMethod, we are getting below error. Attribute set for CloseCreditMethod in entity ProductsEO__…
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How to add a hyperlink/URL in a text field on Subscription pageSummary: We are trying to store a hyperlink in a field but it gets stored in a form of text rather than a clickable link. How can we add a hyperlink/URL to any text fiel…
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Subscription Management Cloud - Business Process ModelsSummary Subscription Management Cloud - Business Process ModelsContent I would like to know if there are Business Process Model diagrams developed by Oracle for Subscrip…
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How to create a Sales Order based on a subscription created?Summary: A Sales Order needs to be created against the products associated in a Subscription/Coverage based item covered by the contract Content (please ensure you mask …
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Where to save actual usage events in order to later calculate Usage qty sum for the periodSummary: How to save detailed usage events and later bill according to accumulating usage amount per period Content (please ensure you mask any confidential information)… -
Ability to automatically generate billing schedule while activating the subscriptionSummary: When we try to Validate or Activate the Subscription, the Subscription has to automatically re-generate billing schedule according to the latest pricing changes…
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Required roles to upload file to subscriptionHi, I am using soap api idcws/GenericSoapPort?wsdl to upload file to subscription. dSecurityGroup">CRM fDocAccount">crm$/productGroup$/import$ Getting error message "doe…
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how to delete adjustment line from coverageWe are trying to create an coverage using REST API and add/update adjustment to it which is working fine. But we are not able to delete the adjustment line from the cove…
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Unable to interface credit memo created from amended lines due to items not being on credit memoWe have subscription with product lines - when crediting the line somehow does not contain the item therefore the credit memo does not interface to AR - as it gets an er… -
Auto-renew subscriptions source/criteriaSummary: We have some subscriptions that need to have data fixes (to fix Subscription product end dates to co-term to a specific date). When we do these fixes, we curren…
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Subscription Usage base charge- save the detailed transactions for usage calculationSummary: We need to save the customer detailed usage transaction and according to this information, calculate the usage to be charged on the billing line Content (please…
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How to pass Order line EFF to subscription custom attributes?Summary: Is there any documentation around sending sales order line EFF details to custom attributes on subscription lines as part of service mappings? Content (required…
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Oracle Subscription Management Cloud being used for AdTech Business (Charged per usage)Summary: Oracle Subscription Management Cloud being used for AdTech Business Content (please ensure you mask any confidential information): Does anyone have examples of …
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Subscription Pooled Usage (Usage Allowance) use-caseSummary: A customer with whom I’m currently working with has a business of selling a software which helps their customers sell Tickets (concerts, movies, event tickets, … -
Best practice to capture event model groovy errorsSummary: Hi All, What is the best practice to capture event model groovy errors? I have 3 object functions which are being called at the subscription event model (Draft … -
Pricing AdjustmentSummary: Content (please ensure you mask any confidential information): When we are Adjusting the price for an asset at Covered Level (Price override) but when we enter …
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How to reprice a coverage item within a subscription on yearly basis without amendmentSummary: We are currently having an issue with repricing of any coverage item within a subscription without amendment. There is a business requirement, where we have cov…