Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Price As of Date in Subscription Product Summary page.Summary: Hi All, Can you please elaborate on 'Price As of Date' feature. ' Content (required): Use Case: Jan22 -> Price -> $10 Feb22 -> Price -> $15 Mar22 -> Price -> $2… -
How do users make updates Meter Definition Templates from Subcription Configuration**This post was created as part of a How to Service Request (SR Release: [22B] Summary of the question: Currently under the Subscription Configuration area, users can on… -
How To Add Renewal Type at Subscription Product level auditing**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We weren't able to find the Renewal type attribute in the Manage A… -
Charge Periodicity - How does this function ?Summary: Charge periodicity or Subscription Product Duration is the number of Periods in a Billing Summary. How does this work with integration? Does this depend on the … -
Can we Import excel to update the Usage?Summary: Hi All, We have a requirement where customer is having excel with usage data. Can we import excel which can update the usage data for subscription lines? Conten…
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How to Configure Subscription Line Items (Products) to skip by 10We Need the Subscription Product to skip the count by 10 or 100 whenever a new product item is created under the Subscription. How is this achievable? Currently, we are …
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Unable to add new Business Unit using Subscription rulesSummary: Trying to add a new Business Unit in subscription rules setup and not able to see the newly created BU. How to add the BU to the subscription rule any idea? Con…User_2025-02-10-08-29-32-636 266 views 4 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle
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Discounts added in Coverage is not getting sync to B2B Parts Detail ScreenSummary: Hi All, We have given discount to Customer Support (Business Process) which link to Customer Part Shipment Service Activity Code. For an Extended Warranty Subsc…
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Is there any standard field on Subscription UI using to capture PO Number and Project Number?**This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the question: Is there any standard field on Subscription UI using to capture …
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How It Work Withhold Sending Billing Information When User Have The Flag Set To True Already?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: The following feature is added as part of 22B as per the release n…Alexandra Rabaea-Support-Oracle 21 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle -
Primary Unit of Measure for Subscription ItemSummary: As per the documentation for Subscription Management for the Subscription Item it says to set as 'Each' But the items defined for Subscription are going to be m…
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How to do pricing index on a Subscription?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 22A Summary of the ques…
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Possibilities to update price of all affected contracts, when a product price is changed at SCMSummary: When Price changes for an item in SCM, client wants to have that changed for all contracts (including active ones) automatically. What are the possibilities we … -
We are using the SSO to sign on, how to pass authentication from postman?Summary: We start to use SSO to sign on to OSM, how can we pass authentication from postman? Do we have the document to explain the process? Content (required): Version … -
Is it possible to import Subscription with Child Entities together?Summary: Looking to import a Subscription with all child entities in a single import Header, Product, SubscriptionContact, SubscriptionParty etc Content (required): Can …
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Is it possible to configure territories to filter user access to only customers and subscriptions?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the qu…
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Is there any way to automatically hold subscription product line when bill line is interfaced to ARSummary: Is there any way to automatically put subscription product line "On Hold" Status when any bill line is interfaced to AR without any manual intervention Content …
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Bill Lines to be sent to AR on 15th of Previous Month (Interface Date)Summary: We currently have requirement to set Interface date to 15th of Previous Month. So for Billing for 01-Jun-2022 to 30-Jun-2022, Interface date should be 15-May-20…
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How to enable access to Manage Contract Time Unit Mapping task?Question : How to enable access to Manage Contract Time Unit Mapping task? **This post was created as part of a How to Service Request (SR) Release: [21D] Summary of the…
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Renewal Subscription - Pricing and Billing schedule missingContent Hi, When we tried to use the Renewal API to execute the Renewal in OSM, will OSM check the Pricelist? We do not use the Oracle Fusion- Pricing engine in the futu…
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How To Modify/Amend Billing Frequency Of Active Subscription?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: The user wants to modify/amend the Billing Frequency of Active Sub…Alexandra Rabaea-Support-Oracle 33 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle
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How to get Subscription Supporting Document details from table?**This post was created as part of a How to Service Request (SR) Release: 21D Summary of the question: Which table and column has the details about the Subscription Supp…Prabhudass Vedanayagam- Support-Oracle 41 views 1 comment 0 points Most recent by Prabhudass Vedanayagam- Support-Oracle
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Why is Billing account and Bill-to Site not defaulting from Customer Master?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: In the past billing account and bill to site were defaulting from …Claudiu Mindruta-Support-Oracle 22 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle
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Unable to find Import and Export Management in ToolsSummary: I can still see the old file import / export option but cannot find the new Import and Export management under tools. I have verified the profile option and it …
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Reprocess Order Management Transactions , what is the logic behind this process.Summary: Reprocess Order Management Transactions what is the need for this job in OSM? What is the business process flow , can someone explain this. I could not find any…
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Usage Rating - Not a Generally Available FeatureSummary: As we understand not all environments are equipped with the Usage Rating feature in Subscription. It is available on-demand basis and needs to be worked with Or…
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Ability to change the payment terms after the Subscription is activeSummary: We have the Payment Terms field at the subscription level this is an editable field until the subscription is in Draft status. But is there a possibility to edi…
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How to link the OSM user to the PersonSummary: I created the user before I add to the Person tab. I tried to use the link user account check box to link both together but it didn't happen. Please let me know…
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Usage qty consolidation over period of timeSummary: Does the product handle the usage qty consolidation, over multiple periods? Content (required): Say, if there is max usage of 100KG and this consumption should …
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Credit card payments and reporting and reconciliationSummary: After processing credit card transactions is there any way we can identify all the subscriptions that were based on credit card payment method and is there any …