Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Not able to trigger product based SLA on Service request based on coverage assigned in PIMSummary: We created an item through Product Information Management and assigned particular value to Standard Coverage in it. We have enabled Subscription based Entitleme… -
If Covered Level field is missing from Products page then is there any option to hold the details.Summary: For Example, for 2 time a year maintenance which object will hold the details of the site visit? Coverage should hold it, but if coverage is not able to hold th…
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No IB record found in 'IB Reprocess Program' after shipment to create Included warranty.Summary: After shipment of an Item which is associated with an included warranty Asset is getting created but there are no records to reprocess in 'IB Reprocess Program'… -
WARNING: When Entering Usage Quantity, There is No Room for Error as Original Amount will InterfaceSummary If you enter the wrong usage quantity and then change it even before running the interface processes, it will pull the original amount into RMCSContent We came a… -
Subscription Management- Invoicing questionSummary: In Subscription Management we have Billing option and what happens in a scenario where the physical hardware along with subscription products are ordered in EBS…User_2025-02-10-08-29-32-636 33 views 6 comments 0 points Most recent by User_2025-02-10-08-29-32-636
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Unable to view the customers from 'Manage Customers' under 'Accounts'I created a customer through 'Manage Customers' with Account Type as 'External' as well as Primary Address with purposes 'Bill to, ship to and Sold to'. While creating t…
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Subscription quantity doesn't match AR quantitySummary Subscription quantity doesn't match AR quantityContent If customer is subscripting for 10 qty each of 5$, in AR it always shows as 1 qty with 50$ total. This is …
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Integrate OSM billing to SAP ARSummary: Content (required): Hi, Can we send the OSM billing to SAP AR, instead of Oracle AR? Is OSM integration with external AR system feasible? Version (include the v…
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OSM 21D release date question - create a new subscription , pricing not able to retrieveSummary: After the new year holiday, we tried to create a new subscription in OSM manually, we cannot retrieve the price for the subscription product. We are using the s… -
Is there any OOTB feature to sync Sales cloud accounts to Subscription Cloud?Summary: Content (required): We are implementing both Sales Cloud and Subscription Cloud. Using Manage Customers, customer accounts can be created in Subscription Cloud.…
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Sales – Understanding How to Customize Subscription Management: AR and RMCS integration, 25 SeptembeContent Submit your questions for the Sales – Understanding How to Customize Subscription Management: AR and RMCS integration session to have them answered during the li… -
Usage-based billing for Fixed fee contracts with % complete revenue recognitionSummary: Problem statement: For professional services fixed fees contracts, the invoicing is done according to the milestones. However, the revenue must be recognized ov…
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OSM - Quarterly and Semi-Annually Billing Frequency impact the TermsSummary: I set up Quarterly and Semi-Annually in the Manage Subscription Time Unit Mappings table for the billing frequency. If the subscription term is 6 months, It wil…
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OSM - Schedule Process - cannot see other user jobsSummary: I would like to see the job submitted by another user in the system. I did the search by 'Submitted by', I cannot see it. Am I missing the role access setup in …
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Renewal controls specified at Subscription are not workingSummary: We are implementing Subscription Management module and defined renewal template with few default value and overriding the values at Subscription Level i.e. Days…
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Subscription Ownership transfer to another customer through Install Base Asset.Summary: Hi, Could you provide any document where we can check how an included warranty subscription can be transferred to another customer once we update the customer i…
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Subscription Events model - Setup a Business Event for Active SubscriptionSummary: Would like to know how to create an event using the Events model. Requirement - For a subscription when it becomes Active , and say for a particular Customer - …
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Covered Level tab under subscription product for items with "Subscription" Sales Product TypeSummary: Can we display Covered Level tab under subscription product for items with "Subscription" Sales Product Type. Content (required): Covered Level is displayed for…
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Subscription Management: Ceiling Price List - system doesn't apply the Ceiling PriceSummary: Subscription Management: Ceiling Price List - system doesn't apply the Ceiling Price Content (required): We are implementing Subscription Management and in the …
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Is it possible to get all the records on Team subtab in Subscription via groovy or REST api?Summary: We want to get all the records on the Team subtab under Subscription. Content (required): We want to get all the records on the Team subtab. But we can only get…
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AR Invoices generated from Subscriptions - should not be auto numberedSummary: AR Invoices generated from Subscriptions - should not be auto numbered Content (required): Currently, in AR module all the transactions are with manual numberin…
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OSM integrate to Oracle Cloud AR questionContent Hello, We would like to do the POC between OSM and Oracle Cloud AR. Do we have the basic service mapping out of the box and publish the charge to Account Receiva…
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For a model item (BOM) can we associate different warranty to parent asset and different included waSummary For a model item (BOM) can we associate different warranty to parent asset and different included warranty to a child asset?Content Hi Team, We want to know whet…
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How can we track usage for a contract which is still not billed to customer?Summary: The billing cycle is Quarterly. We want to know the usage in between quarter for the contracts. Is there any standard way to track it? Content (required): The c…
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How can we transfer the Asset from one customer to another including warranty entitlements.Summary How can we transfer the Asset from one customer to another including warranty entitlements.Content Hi Experts, We have a requirement where an asset can be transf…
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Adding Custom fields on Renewal Template on SubscriptionSummary We want to add a custom field on renewal template. Is this possible?Content We want to add a custom field on renewal template. Is this possible?
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How the Volume Discount work in OSMContent Hi, I have a use case and see how it can be done in OSM. Volume Discount on the total MRC Spend - Multiple customers (meaning multiple subscriptions) contribute …
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Invoice Early with No AmendmentContent Hello, I think this was mentioned in a future release but can this be confirmed? It is extremely inconvenient to need to amend each line every time we need to in…
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REST API usage billing amount updated in response, but not updating in OSMContent Hi, We tried to use the REST API (see below) to update the usage billing amount field. It did update in Response, but not updating in the application. Please adv…
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Question about Oracle Analytics Cloud and Subscription ManagementContent I work with Oracle Analytics Cloud (OAC) and do not know much about Oracle Subscription Management Cloud 21c service. My questions are: 1. Can OAC be be used to …