Unable to close action item when life event is in closed status

Summary:

We are trying to close the action item via Manage Action item process but unable to close as getting warning in log file No Life event found in started status for Person.

Is there any way to close the action item even if the life event is in closed status, Because in future there will be multiple employee to close the action item & each employee would be having different certification with different event So it would not be feasible to reopen the window of that particular life event manually for each employee for which action item to be close.