Components
Discussion List
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How to show customer invoice history in Digital Customer Service PortalSummary: The invoices will be generated in Oracle Cloud (fusion) ERP. The customer needs to have option to view invoices and download the invoices from Self Service Port… -
Unable to stage Digital Customer Service application with redwood pattern componentsSummary: I was looking at the DCS reference application which comes out of the box. Noticed that there were no redwood pattern components available. It is possible to im… -
Set Language Preference in DCS Signup to Receive IDCS Activation Emails in User’s Selected LanguageSummary: Need guidance on dynamically selecting the email language during DCS user signup and get the activation email content, based on the language selected by the use…SreedharL 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Is there a mobile app available for Digital Customer service solutionSummary: Content (please ensure you mask any confidential information): HI DCS - Digital Customer Service solution - Do we have a mobile app solution? I understand it ca…Arunkumar Ganapathi 14 views 1 comment 0 points Most recent by Varun_Seenuvasan Digital Customer Service
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Unable to select customer account from install base asset pageWe are unable to select customer account from install base asset creation page Please let us know which privilege and data security policy or role is required to expose … -
Vanity URL for DCSSummary: We are in a process of enabling the Vanity URL for our DCS We are following the below document as suggested from oracle but we are facing an Issue and we have c…
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Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
Oracle Web Chat for Service - disable input field when postback action from ODA waits for answerSummary: We're investigating if it is possible to disable the input text field of the WCFS when the user needs to answer a card or a message with actions. Users can send…Calin Pavel 41 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service
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In fusion Es Application is generated automatically or need to be create manually for ESSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Sairam.Thotapally 31 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …Prashant Pandya 141 views 2 comments 0 points Most recent by Prashant Pandya Digital Customer Service
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VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…AparajitMalliJawaharBapu 71 views 7 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 81 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…DileepDalli-Oracle 61 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 52 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size fileSreejithNairS 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona…Matt Thomas-162907 88 views 4 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…Amina Fajic 2 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif…User_2025-02-04-11-28-17-913 81 views 6 comments 1 point Most recent by Aman Vyas Digital Customer Service -
How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Paul Relf-Oracle Digital Customer Service -
How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…Aniket Paul 51 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Digital Customer Service
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How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 81 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …Venkatesh Nalla 31 views 3 comments 0 points Most recent by Venkatesh Nalla Digital Customer Service -
How to hide few categories based on role in DCSSummary Using DCS component Category Selector, how to hide some of the categoriesContent HI Team Where can we find the DCS Category Selector component related code or de…Kranthi Gorrela-Oracle 47 views 6 comments 1 point Most recent by Max Prestes Digital Customer Service
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Error creating Chat - Chat not created, check business unit id.Summary: When attempting to create a chat in the DCS application, I obtain the following error: Chat not created, check business unit id. Content (required): When a new …User_77EIE 101 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast SeptSummary Conversational UI Chatbot for Service Cloud Fishbowl Oracle Webcast September 15th 2021Content Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is…Juergen Kress-Oracle 22 views 1 comment 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service