Setup and Configuration
Discussion List
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How to bring contacts from AR(account Receivable) to B2B service fusion? Please guide meSummary: How to bring contacts from AR (account Receivable) to B2B service fusion? Please guide me Content (please ensure you mask any confidential information): Version…Siddharth Bhamare 1 view 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
Passing arguments to attached report for Document of Record (DOR)We have a Document of Record type for "Salary Certificate". In the DOR setup we put a report path which we need its PDF output to be appearing in the document record not…
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Query on Data MaskingHi , As part of the new data masking feature provided by Oracle we would like to know the following : Do we have a document where we can check which tables and which col…Jayadev 41 views 2 comments 0 points Most recent by Garrett Reynolds-Oracle Fusion Applications Administration
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EPM Enterprise Planning and Budgeting Cloud ServicesSummary: Hello Team, one of our customer is using an EPBM and a Fusion SaaS applications. Now their requirements is to white list the incoming traffic from these applica…Kishore BB-Oracle 11 views 1 comment 1 point Most recent by KiranTR-Support-Oracle Enterprise Data Management -
Unable to update item of a specific organization via REST PATCH request.We have items which are currently master controlled and are made available across multiple organizations(Both master and other child orgs). The itemId is same across all…
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Unable to add resources to Internal Service request queuesSummary: I'm setting up internal help desk requests. I created a custom resource role and set the Usage to Service feature. I assigned this resource role and a resource … -
Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit -
Purpose of the 'Contact Information Category' field under Family and Emergency Contacts?Summary: What is the purpose of the 'Contact Information Category' field under Family and emergency contacts? Content (please ensure you mask any confidential informatio…Jammy Gupta 11 views 1 comment 1 point Most recent by Simona Stoian-Support-Oracle Human Capital Management
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act… -
How is inventory Site is being programmed in the AR Standard invoice for Bill Only OrdersAuto Accounting Rule has Site with Standard Lines as Value Source. However, an item is configured with 3 Inventory Organizations- CSI (000), MX2 (402) and DSI (403) unde…Balakrishna Nyamala 1 view 0 comments 0 points Started by Balakrishna Nyamala Channel Revenue Management
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Is there a way to Create Products in Sales for Service without Item Master setupsSummary: We are implementing CX service, Sales in place already. Need to define Products and hierarchy for Service tech to use or link the Knowledge content. Do we need …
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Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests?
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Custom ESS job reflects in Scheduled Processes only to some users, and not other usersWe have developed a custom ESS job to Delete Draft Invoices and observed that this job reflects in Scheduled Processes only to some users, while few users are not able t…
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h…
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How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' roleSummary: How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' role Content (please ensure you mask any confidential information…
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Employee is not getting confirmation of submission after submitting a 'Resignation' transaction.Summary: Employee is not receiving confirmation of submission after submitting a 'Resignation' transaction Content (please ensure you mask any confidential information):…
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How to maintain font style as "Calibri" in CX?Summary: Currently in outlook we are following font style as "Calibri" however the same is not added in CX. So please let us know how can we change the font style in cx.…
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Bulk Update Bill-To Address for Customer Account SiteSummary: Account Receivables - Our business user is trying to end-date the existing bill to address for a customer only for selective accounts - site level. And create a…Jayaram AnuPriya-Oracle 12 views 1 comment 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…Gadi Chaitanya 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…Domenico Ligato 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…Akshath M G-Oracle 21 views 2 comments 1 point Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…n_Kiranmayee-Oracle 51 views 2 comments 1 point Most recent by kishore madhavan-Oracle Fusion Service
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How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …