Configuration
Discussion List
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We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo… -
Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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How to Trigger “Where Is My Technician” Notification When Technician Clicks En Route?I want to trigger the Where Is My Technician (WMT) notification exactly when the technician taps En Route in the Oracle Field Service mobile application. Since there is …
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Can we send an email to customer before 2 days of activity assignment -OFSSummary: We want to send a reminder email to customer before 2 days of technician visit to their place. Means if activity is scheduled for a technician on 27 Nov, custom…
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Unable to Update Resource Calendar from Non-Working Day to Working Day via APIHello @Dima Buldakov Issue:We mistakenly updated Martin Luther King holiday to 20th Jan 2026 instead of 19th Jan 2026 for approximately 3,000 resources. Through the appl…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…
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Enable Microphone in iframeSummary: We have developed a plugin that has a requirement to accept voice entries. The standard OOTB functionality works fine in iOS or Android but not via a browser. T…
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Set property - WarehouseSummary: Good morning! I have a question regarding inventory management through Warehouses. The structure is as follows: NORTH Bucket -> has created a North Warehouse Te…
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Can we store file properties data in OCI Object StorageSummary: Hi Team, We understand that we have Properties with Type -Attachments which can be linked to Object Storage Application created in OFSC. This attachment propert…Nishant Mahajan 1989 33 views 5 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Ability to capture current locations GPS CoordinatesSummary: Hi Team, We have a requirement to capture user's current location's GPS Co-Ordinates and put them into two different fields -Latitude and Longitude and send the…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu… -
Need Guidance: Configuring IST Time Zone for Daily Extract in Oracle Field ServiceSummary: We are trying to configure the IST (India Standard Time – UTC +05:30) time zone for the Daily Extract in Oracle Field Service (OFS). Currently, the Daily Extrac…
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Set Property for internal repeated or mass activitiesSummary: Set Property for internal repeated or mass activities Content (please ensure you mask any confidential information): Currently we can Add a Set Property in Add …
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this? -
Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed …
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Journey notifications in case of multiple assignmentsSummary: There are two active assignment for an Employee. Journey task Performer is Line Manager. Journey notifications are going to Primary Assignment Line Manager but …
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Supported geometry types in OFSC map layersSummary: In Oracle Field Service Cloud (OFSC), when setting up a map layer, are we restricted to using only point-type layers, or are other geometry types supported? -
Can we open OFSC plugin pages using direct URL in another application ESRISummary: Hi Team, Scenario: We have setup integration between OFSC and ESRI Field Maps. We have created a plugin (Let's Say A) which takes user to ESRI Field Maps where …Nishant Mahajan 1989 52 views 10 comments 0 points Most recent by Nishant Mahajan 1989 Field Service
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A reminder set to trigger 18 minutes before the technician’s ETA isn’t sending the notification.Summary: A reminder scenario is set up to trigger 18 minutes before the technician’s ETA to send a collaboration notification. The notification is not being triggered ev…
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Difference between Oracle Field Service and Oracle Fusion Field ServiceSummary: Hi Team, Do we have any document explaining the difference between functionalities in "Oracle Field Service" and "Oracle Fusion Field Service" or if someone can…
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Offline Plugin guidance apart from OFSC official documentation.Summary: Hello Folks, I am working with OFSC from couple of months and I encountered one challenge to work with OFSC plugin which will be working as Offline using plugin…
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Internal Resource Organization and Organization UnitSummary: I created a new Internal Resource Organization, "Organization X," assigned to a user with the role ORA_OFS_FIELD_SERVICE_MANAGER_JOB, and expected to find a new…
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Does attachments-OCI Object Storage Properties work in offline modeSummary: Hi Team, We have created an OFSC form where we have exposed Attachments-OCI object storage properties. So, we wanted to check: If user is offline, will he be al…
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Duration Consideration in Asset Details plugin for History Work ordersHello Folks, We are working with Asset Details plugin and we required some important information to check for the login behind the Historical work order fetched from SCM…
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is it possible to re-order activities from My Route PageSummary: Hi Team, We can re-order activities using "Position in route" field in Activity Details. Is it possible to re-order activities from My-Route Page, Dispatch Cons…
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Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Visual Builder plugin developmentSummary: Hi, I have a few questions related to VBCS plugin development: Can a VBCS plugin be developed in Visual Builder or can also be done in Visual Builder Studio? Af…
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How can we create a custom template for a dropdown virtual field, replicating OOTB behaviorSummary: We need to add a field-level on-change trigger to a virtual dropdown field, but are unable to do so using the out-of-the-box (OOTB) template. We're seeking guid…
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Default customer profile classSummary: In our project, we have created a custom profile class. However, whenever we create a customer from the UI, the system always assigns the seeded Default Profile…
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how to inactive the enumeration value of a property in OFSC using REST APISummary: Hi Team, we are trying to inactive an active enumeration value using OFSC Rest API. However, it is throwing a validation error "Validation failed. Enumeration l…