Collections Work Area
Discussion List
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Fusion Advance Collections Setup Implementation DocumentsSummary: Need the Advance Collections Setup Implementation Documents Content (required): Need the Advance Collections Setup Implementation Documents Version (include the…Koteshwar Tippani 31 views 2 comments 0 points Most recent by Koteshwar Tippani Receivables & Collections -
How to disable strategies in advanced collections completely?Summary: We have enabled collection method : Dunning plan as we intend to only send dunning letters based on aging. But I see that the strategy assignment to customers c…Vaishal 94 views 5 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Import collection strategyHi, Do we have an API or import template to import Strategy Group, strategy and tasks as per the attached screen shot? Please check and let me know. Thanks, Ravi Kumar
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Why 'Send Dunning Letters' sometimes does not pick delinquent transactions?Summary: Dunning letter doesnt get generated for delinquent transactions. Content (required): I have disabled feature - 'Collections Scoring and Strategy Assignments by …
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Is it possible to filter by contact number on the promise dashboard?Summary: The customer need to filter by contact number when he is checking the promise because he want to call the clients who broken their promise. Content (required): …Romina Grimaldi 31 views 1 comment 0 points Most recent by Ashwin M-Oracle Receivables & Collections
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Customization of Collections Aging by Collector 7 Bucket ReportSummary:- I am customizing Oracle fusion seeded report "Collections Aging by Collector 7 Bucket Report" In which I Need to add Invoice_date in this report as one column.…Shraddhha Namde 271 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How does the score get calculated on collection dashboard - Deliquencies?Summary: We are implementing collections for our client. When delinquencies are marked for transactions, they show up in collections dashboard. However, we do not see an…Vaishal 31 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How to update the Promises in Collections to Broken PromisesSummary: Promises not updating to Broken in Dashboard after the grace date has passed Content (required): I am testing Broken Promises. I set the grace days in Collectio…
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Decoupling Finance Account Number from Account Number shared with CustomerSummary: Due to current ERP limitations on moving an existing account to a new party, the ERP users have only one choice that is to inactivate the account, lose the abil…Vasuki Kodaganti 41 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Why does the Dunning Letters have Duplicate Records for each TransactionSummary: When we are sending Dunning Letters to the Customer Contacts of Business Unit A The Standard Dunning Letter is displaying Duplicate Lines for a single Invoice. …
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Cancel the strategy task in ErrorSummary: If a task is cancelled which is errored out (say automatic task such as send dunning letter) because the customer contact does not have an email or dunning resp…Karthik Karanth-Oracle 122 views 9 comments 0 points Most recent by Satya N Makena Receivables & Collections -
How to Customize Customer Search ColumnsSummary: When a user searches for a customer, the system displays the customer name and registry number. However, if multiple customers have the same name, it can be dif…AbhilashMankar 41 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to Prevent Use Of Advanced Collection Cloud Service?Goal: How to Prevent Use Of Advanced Collection Cloud Service ? Client doesn't have subscription for Advanced collections but want to send standard Dunning letters. What…Rasheed - Fusion Support Engineer-Oracle 61 views 1 comment 1 point Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Import Advance Collections Strategies?Goal: How to Import Advance Collections Strategies ?Rasheed - Fusion Support Engineer-Oracle 31 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Change Aging Bucket On Collection Dashboard ?Goal: How can we change the aging bucket on collection dashboard ? Currently by default system is showing Current, 1-30, 31-60, 61-90 and 91+ Buckets.Rasheed - Fusion Support Engineer-Oracle 31 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How does the options in "Update Work Status" On Collections Dashboard work ?Goal: Consequences of "Update Work Status" on Collections Dashboard? On the Collections Dashboard, one can change the "Work Status" of a delinquency to Follow-up, Hold, …Rasheed - Fusion Support Engineer-Oracle 51 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Working deeplinks/OTBI drill down for CollectionsSummary: Has anyone managed to get the following collections deeplinks to work: Collections (AR_TRANSACTION,PAY) Collections (AR_TRANSACTION,PROMISE) Collections (IEX_CU… -
Collections Transaction Default Business Unit InquirySummary: Can we setup what default Business Unit that should show or display first on the Collections - Transaction Tab? Our Client has multiple Business Unit assigned t…Tsikoy Caringal 71 views 2 comments 0 points Most recent by Tsikoy Caringal Receivables & Collections -
Can we add all customers display under each Collector in Manage Resource even though not delinquent?Summary: Our client wants to show all customers under their Collector Agent on the Manage Resources Page. As of now, the only customers that is showing are the delinquen…Tsikoy Caringal 31 views 2 comments 0 points Most recent by Tsikoy Caringal Receivables & Collections
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Default project number in Collection workbenchSummary: Has anyone managed to populate project number in Collection Workbench generated via project billing module in Oracle Receivables and Collections Cloud. I have n…Raj Mohanraju FRNT 41 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How do you change the dunning level on a staged dunning letterSummary: How do you change the dunning level on a staged dunning letter / where to change this? Content (required): I 12.1.3 it was possible in the Collections Agent wor…Support at OESS 31 views 2 comments 0 points Most recent by Support at OESS Receivables & Collections
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Collections and Strategies ConfigSummary: Collections and Strategies Config Content (required): Hi All Our client has asked the following questions regarding Collections that have been implemented recen…SarahL 51 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Remove a Strategy Task and update customers in bulkSummary: Remove strategy Task called Go Live Review Content (required): We have a strategy Task called Go Live Review which was created to stop dunning letters being sen…SarahL 131 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Collector escalation process in Advance collectionSummary: Hello Everyone, Would like to know any Escalation process for Collector is present in Advance collection Module? In case, The Collector has not performed the as…Nidhi Choudhary-69413 101 views 2 comments 0 points Most recent by Nidhi Choudhary-69413 Receivables & Collections
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Can we skip a step in Staged Dunning?Summary: Hi It is possible to skip a step for an individual invoice in Staged Dunning? Say an invoice is at dunning step 2 and we want that invoice the send dunning 4 ne…Bo Tøpgaard 41 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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All collectors should see all delinquent customer?Summary: How do I let all collectors see all delinquent customer? Content (required): Version (include the version you are using, if applicable): Code Snippet (add any c…Bo Tøpgaard 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Need to display customer name in a DFFSummary: Unable to display customer name in the DFF due to column length Content (required): When trying to link customer name value set to a segment in the DFF it retur…
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Business Unit on CollectionsHi everyone We have 2 Business Units, on Collections screen - a user can select only 1 Business Unit. Can you please advise where can I set to make this user see 2 Busin…
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Advance collection Cloud documentationSummary: Hello Everyone, can someone share whitepaper and implementation document for Oracle Cloud Advance collection Content (required): Version (include the version yo…Nidhi Choudhary-69413 61 views 3 comments 0 points Most recent by Ravi Prakash Shukla-Oracle Receivables & Collections
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System not triggering 2nd staged dunning letter by using different templateSummary: I have configured staged dunning in one business. System send first letter by using soft template. I processed few more transactions for same customer. System s…