Collections Work Area
Discussion List
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Miscellaneous Receipts erroring out due to Percentage issueSummary: There is an issue with AIF miscellaneous receipts created by the collection team. These receipts often include negative line items for adjustments related to pr… -
Capture Historical Correspondence details and Notes for New ImplementationOne of our Client is Implementing Advanced Collections, and they want to capture couple of details from the legacy system Capture Historical Correspondence Details sent …Sharath Jayanna-Oracle 11 views 2 comments 0 points Most recent by Savir Bansal -Trinamix Receivables & Collections -
Mass cancellation of Collection strategy tasksUnder Others> Collections > Collection Dashboard we have a no of tasks that we need to manually review, since the count is very high can select multiple records and canc…Avishan 12 views 2 comments 1 point Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How to revert the collector reassignment?Hi Team, Business user while trying to reassign a collector from "Manage resources" changed it to an incorrect collector. As a result, the collector assigned to customer… -
Will bankruptcy shown in aging reportSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Nandini V 11 views 2 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Same credit memo is appearing twice in standard dunning letter.Summary: Standard dunning letter is showing all Credit memos twice in output. What can be the reason for this? -
How to do collections setup in receivables?Summary: How to do collections setup in receivables. Require detailed setup documentation regarding the collections setup in rceivables in Oracle fusion. Content (please…
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Adding more lov values in search criteria in collection dashboard screen?Summary: Can we add more value in LOV for collection dashboard search criteria. Currently there are 6 option available in search criteria, is there possibility to add mo…
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How to get the comments entered in AR receipt header to be available in Collection WorkbenchHi All, Can anyone please suggest if there is any way to bring the comments entered while creating Receipt to be available in the Collections Workbench for the same rece…ch v l c s pavan kumar 23 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Granting Business Unit Access via Custom RoleDear All, I have the standard role of "Collections Agent" with access to data in the business unit. This allows me to view the business unit when I search for reports on…George Mattar 35 views 1 comment 0 points Most recent by Keerthivasan-Oracle Receivables & Collections
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How to seregate Customer name, account and site in Collections DashboardSummary: How to seregate Customer name, account and site in separate columns in Collections Dashboard Content (please ensure you mask any confidential information): Vers…
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The customer account notes do not display in Collections work areaSummary: In Oracle Collections, after pulling up a customer account and then navigate to the customer account notes, the Actions drop down is grayed out and no notes app…Stephen Masterson 117 views 5 comments 1 point Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Collections Multiple Account Multiple Site NameSummary: We are following in customer structure such that Party - Group Company Account - Multiple Legal Entity under Group Company Bill To Site - Multiple Billing Locat…Savir Bansal -Trinamix 35 views 2 comments 0 points Most recent by Savir Bansal -Trinamix Receivables & Collections
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What is use of Attributes available under Transactions Tab in Collection WorkreaIssue: What is the use and related setup for Attributes 1-15 available under Transactions Tab in Collection Workrea-CA Nirmal Choudhary 13 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
Is it possible to retrieve the distributed dunning letters in bulk in Fusion?Summary: HI Team, Could you please let us know if it is possible to retrieve the distributed dunning letters in bulk from Fusion? Content (please ensure you mask any con…Lavanyaa Damodaran 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Is it possible to do an invoice when the customer´s status is bankruptcy?Hello, My client need to know what happen do when the customer is bankruptcy and I want to do an invoice, is it possible? Regards. Romina
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Author in Notes tab in collections work area in incorrectHello SMEs, I am facing an issue. While entering Notes under the Notes tab in Collections. The author is incorrect. Don't know from where the value is coming. I even don…Savir Bansal -Trinamix 12 views 2 comments 0 points Most recent by Savir Bansal -Trinamix Receivables & Collections
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Business Level at Collections Dashboard not getting defaultedSummary: Business Level on Collection Dashboard defaults to Null irrespective of the setup Content (required): The collections preferences is configured at Site level an…pawan.k.tallam-Oracle 92 views 6 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Can we create strategies in Oracle fusion advance collections based on the customer site level DFFs?We have a requirement to assign strategies to the customers based on the values coming from our upstream applications that are captured as DFFs in Oracle at the customer…
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DFF Fields for Collections Comment Note at Site LevelPlease advise if anyone is aware of any DFF fields we can use for the Collections Comment Note to show at Site Level. Reference: Idea Number: 618779 Collection Notes cre…Anukirat Bedi 12 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How do we edit Strategy Tasks in Advanced CollectionsSummary: A Strategy Method is assigned to the Customer ABC, with Strategy Tasks 1 to 5. How do we change the Task 2 once the strategies are assigned to the Customer. I s…
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You can't create a delinquency for this transaction because it already exists. (IEX-615301)Summary: We are getting below error while we tried to update the UnpaidReason via "collectionsDelinquencies" RestAPI. There exists the delinquency ID in SaaS for the pay…
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 6 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Status of the Customer is not getting updated to Bankruptcy at the Account LevelSummary: Status of the Customer is not getting updated to Bankruptcy at the Account Level Content (please ensure you mask any confidential information): Our Business Lev…Satish KT 14 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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collection scoring data pointSummary: We have Aging bucket 0-15, 16-30,31 to 60 and 61 to 90 ,91 to 120 last 121+days. Now i want to use this bucket as data point while doing scoring. But i am unabl…charanjeet 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Need to add a value to the Account Status dropdownSummary: We need to add a value to the Account Status dropdown, as Bankrupt, under the Profile Class at the Account Level of an customer. Which lookup code/task allows u…
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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Collections dashboard doesn't updateI created a new customer with expired transactions and my collector installed. I run the jobs: Refresh Receivables Transactions for Customer Account Summaries Collection…
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I am not able to see the current amount of a customer on Advanced Collections Module.My client need to see the current amount its customers on Advanced Collections Module, but it can´t. It doesn´t want to use the search field because it show you every cu…Romina Grimaldi 11 views 2 comments 0 points Most recent by Romina Grimaldi Receivables & Collections
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Any SQL queries that can help to extract advanced collections data ?Summary: SQL queries to extract advanced collections data Content (please ensure you mask any confidential information): Hi, We need to extract advanced collections data…Elena Tudor 23 views 4 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections