Collections Work Area
Discussion List
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Customer contact email not present in frontend but email triggering to customer in cloudSummary: Customer contact email not present but email triggering to customer in cloud Content (please ensure you mask any confidential information): Version (include the… -
What are the pre-requisites for using Collections Metrics in Oracle Fusion?Summary: What are the pre-requisites for using Collections Metrics in Oracle Fusion? I didn't find any white paper/documentation on how the Collections Metrics works/fun…Satish KT 31 views 1 comment 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections
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Is it possible to update Manage Collection Scoring once transactions have been scored?Summary: We have set up Collection Scoring and assigned them to Profile Classes and Delinquent strategy groups. All the related ess processes have been run and we can se…craig mercer 11 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Is there a way to Reset Dunning statement with staged configuration ?Summary: We have a setup with dunning configuration type Staged and for a time we had to deactivate the bursting of the dunning letter. As a result, many dunning letters… -
collection note sub typeSummary: How to add Notes Sub-type in the Advanced collection notes? Content (please ensure you mask any confidential information): Hello Team, In advance collection mod…Siddhartha K-Oracle 21 views 2 comments 0 points Most recent by Siddhartha K-Oracle Receivables & Collections
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Data Point results calculation formulaSummary: Can we see how the data point results were calculated. For ex. If i have two invoices below age 30 days, result calculated as 5.21. is there diagnostics report …
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Audit on customer contactSummary: Audit report does not fetch the changes done in contact tab of the customer in Collection Work area.
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Customize Soft, Medium, Hard and Final DunningSummary: Need steps to customize the dunning letter templates, including name of the template. Steps need to prefix additional characters to template name. Navigation an…
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Collections workbench search can we expand the list?Summary: Hi Team, Could you please let us know if we can expand the Search like to have customer account description. If yes kindly let us know how to do it? Also, rathe…Lavanyaa Damodaran 31 views 7 comments 0 points Most recent by Ashwin M-Oracle Receivables & Collections
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How to reverse adjustment from collections workbenchSummary: Hi Team, We are trying to reverse the adjustment in Fusion and upon checking the CCC i see there is a way provided. However, I can perform this action only if i…Lavanyaa Damodaran 31 views 2 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to add a new bucket typeSummary: I need to add a new bucket type since it only shows two: current or past due. The new one is needed to indicate a pre-delinquency or yellow alert Content (pleas…Patricia Vargas 31 views 3 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Hide Customers in Collections without DelinquencyHi, When a customer is marked as delinquency and has an strategy assigned, it's been shown in the Collections Dashboard. But when that customer pays and has no delinquen…Argishti Zakharyan 31 views 2 comments 0 points Most recent by Argishti Zakharyan Receivables & Collections -
Add Delinquent dashboard filterI need to filter delinquent dashboard results by customer type. I tried to add all columns but there isn't this information. How can i do this action? Environment: Oracl…Giulia_Prs_ 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Dunnings - How to exclude the invoices which have not yet passed the due date from the dunning letteContent Hi, In Oracle Fusion - How to exclude the invoices which have not yet passed the due date from the dunning letters for a customer? Thanks, Kanika Version 21CKanika Mahajan 88 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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Collection Promises API ErrorSummary: Collection Promises API Error Content (please ensure you mask any confidential information): Trying to create promise via API (fscmRestApi/resources/11.13.18.05…Kishore S-Oracle 1 view 2 comments 0 points Most recent by Kishore S-Oracle Receivables & Collections -
I am unable to see data elements Unpaid Reason and Notes from Advanced Collection Dashboard UI whenSummary: I am unable to see data elements Unpaid Reason and Notes from Advanced Collection Dashboard UI when updated through REST API. We are using Service account to up…Navya Mahakala 41 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Ability to view all the transactions that are overdue against a customer across all LE’s.Summary: In a scenario where in a user is Collector for more than one entity is there a way for them to view all overdue transactions across multiple LE's in the collect… -
The invoice status shows current in advance collection, even though the payment has been made.Summary: The invoice status shows current in advance collection, even though the payment has been made. Content (please ensure you mask any confidential information): Ve…Ravi Sharma Guda 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections -
How to assign Collection Agent to a Collection ManagerSummary: We have multiple Collection Agents and multiple Collection Managers all operating in same Business Unit. However, how to restrict which Collection Manager acces…Krishna S Tatta 51 views 3 comments 0 points Most recent by CA Nirmal Choudhary Receivables & Collections
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Oracle Standard ESS Job for 'Collection Aging 4 bucket Report'Summary: We have a Business Requirement is to default few of the report parameter values in 'Custom Collections Aging 4 Bucket Report ' in ESS Job which we had customize…Abba Ravindrababu 21 views 3 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Access to Manage Collectors PageSummary: How to we grant access to the users for only the Manage Collectors Page, to create Collectors? We have got an requirement to give access to only the Manage Coll…
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Is there a way to to resend the dunning letters next daySummary: Hi Team, We are using collections method as strategies and using the data point 'Account Age of Oldest Overdue Transaction' to score the customers. We need to s…Lavanyaa Damodaran 11 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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You can remove only roles inherited by the current roleWe were trying to mimic the Seeded Collections Manager Role, we copied the role and created the custom role using Copy Top Role and we could see that, in the role Hierar…Satish KT 996 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Dunning Letter 2 is completing in Error immediately after Dunning Letter 1 is manually triggeredHi Team, I have a Dunning Letter 1 and Dunning Letter 2 Tasks in a strategy, both tasks has pre-wait of 2 weeks. For testing, I have manually completed Dunning Letter 1 …ch v l c s pavan kumar 44 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Manage scoring data points in local currency for oracle fusionWhy the scoring data points not use the local currency for evaluate the result of our customer for example In Costa Rica local currency are CRC The scoring data point al…Christian Leon 31 views 2 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How do I change the business level of multiple customers?Summary: What are the other ways aside from changing the assigned customer level of an account by going into the collections dashboard, selecting a customer, and heading…RiC0 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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In Oracle Fusion Collections, when we complete task, updated strategy tasks are getting assignedHi Team, I have a Strategy Method "Key Customer" (with tasks Phone Call 1, Phone Call 2, Phone Call 3, Phone Call 4) in my system already. I have a delinquent customer w…ch v l c s pavan kumar 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Create Collections Strategies Based on Profile ClassSummary: We have got a requirement to create Strategies, based on the Profile Class. Can anyone guide me, on how to achieve it? Content (please ensure you mask any confi…
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Is it possible to add a new tile to the collections screen and show the number of bankrupt customersSummary: Kindly confirm if it's possible to add a new tile to the collections screen and show the number of bankrupt customers in that. Content (please ensure you mask a…Saikrishna Gajula 21 views 3 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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Access to view Collections NotesSummary: How do we enable Collection Agents to view the Collections Notes? Collection Managers are able to view the Notes, but the Collection Agents are unable to. What …