Collections Work Area
Discussion List
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We have a requirement to extract the communication history in Collections along with the attachmentsSummary: Is it possible to extract the communication history like the dunning letters / promise to pay sent to customers? We have a requirement to extract the data along… -
Issue with Searching Transactions by End-Dated Customer in AR ModuleIn the AR module, we encountered an issue regarding transactions associated with an end-dated customer: Scenario: We created a customer and associated a few transactions…Srikanth Dodla 22 views 1 comment 1 point Most recent by Gopal Reddy-Oracle Receivables & Collections -
Can a collector tag customer as "Do not call" such that no communication is made with that customerSummary: if the collector select the customer under an option saying DNC (do not call). That particular customer should not receive any kind of communication from collec…Buddhika D 24 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Strategy getting assigned at customer(party) level.Summary: Business level is setup at acct still stratefy is getting assigned at customer level also. Content (please ensure you mask any confidential information): Can yo…Richa Priya_KPMG 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections -
Updated Collector Info not flowing to and fro Collection WorkbenchSummary: Updated Collector Info at Customer Account level is not flowing to Collection Workbench. We did reassignment of collector in "Manage Resource" screen, which is …Angshuman Tripathi 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Delinquencies total count and customer wise count mismatch in Manage Resources windowSummary: The delinquency total count and the customer-wise count for assigned customers in the Manage Resource window of the Advanced Collections module are inconsistent…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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What are the standared follow up for a collector in advanced collection module?Need to know what are the options are available for a collector to followup the customer collection in advanced collection moduleFredrick Ignatius 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Project based CollectionSummary: We are a project-based company. We are implementing Oracle PPM and Finance including Collections. Does Oracle collection project based? Does it allow tracking o…
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How many dunning letters can be sent each time?Summary: Hi, We're using the "Send Dunning Letters" process every month to remind customers to pay for overdue invoices. We have over 1000 delinquent invoices but we fou…
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Dunning Letters vs Collections DashboardHi, We are implementing the Collections module to send dunning letters to our delinquent customers. We use Staged Dunning and we just sent our Stage 1 letters. Anyone ha…Catheryne 12 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Strategy is not getting updated automaticallyHi Team, We have established a new Customer Profile Class named 'Intercompany' and created a new site-level Collections Scoring and Strategy Assignment 'Intercompany' us…ch v l c s pavan kumar 28 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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When do Customers appear in collections delinquent infotile?1.The Issue is sites are not showing in Correct Collector Dash board /Delinquent Tile 2.Account Shows in Dash board/Delinquent Tile but all invoices are at current but n…Madhu Sudhan rao K N 22 views 1 comment 0 points Most recent by Mahesh Adivishnu-Oracle Receivables & Collections
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Collections scoring based DUNS number and Number of years that the customer has been doing businesscan we create scoring based on DUNS number and Number of years that the customer has been doing business.Umamaheswara Rao Manukonda 2 views 1 comment 0 points Most recent by Ashwin M-Oracle Receivables & Collections -
Credit Memo application Via LockboxSummary: Is it possible to apply the credit memo in the overflow (record4) using the auto lockbox BAI2 extended generic format Content (please ensure you mask any confid…Kapildev Parnapalli 1 view 1 comment 0 points Most recent by Jazmin -Oracle Receivables & Collections
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Is the Business Unit parameter to be entered mandatorily while scheduling Advanced Collections jobs?Summary: We have over 40 BUs defined in Fusion and want to actively use Advanced Collections module. The Business Unit parameter is optional in all the jobs such as: Col…
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External Collections Strategy Task Integration isn't enabled message when using RestAPISummary: I'm trying to assign a Collection strategy to a Customer via the RestAPI : fscmRestApi/resources/11.13.18.05/collectionStrategies The error response is: This se…Phil Brine 43 views 1 comment 0 points Most recent by Cesar Rodriguez Manzo-Oracle Receivables & Collections
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why is the collections strategy not changing when an older invoice is paidSummary: I am using the Account Age of Oldest Overdue Transaction data point. I have a strategy setup based on the oldest invoice outstanding which starts with a friendl…
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Is it possible to have multiple dunning letter email body?Requirement is that to have multiple dunning letter email body. Email body would be configured in "Manage Collections Preferences". But is it possible to have different …Hemanth Buccapatnam Tirumala 11 views 1 comment 0 points Most recent by Sowjanya Karri Receivables & Collections
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Collections Dashboard - Expected Amount and Expected Data table detailsSummary: Need to know the source table that holds the below marked fields - Expected Collection Amount and Expected Collection Date. Able to get the Unpaid Reason from t…
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Collection Strategies Change Strategy - History of previous strategy work itemsSummary: When a change strategy is performed it replaces the existing strategy on the delinquent transaction with the work items attached to the new strategy. How can we…
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How can you put a collection strategy on hold in Oracle fusionHello all, We have a requirement to put collection strategy on hold. We expect that once the strategy is on hold it will stop all collection activities on hold. Once hol… -
Approvals for Credit Memo DisputesSummary: Approvals for Credit Memo Disputes Content (please ensure you mask any confidential information): We need to define 2 Level Approval Groups, Approval rulesets f…Satish KT 56 views 5 comments 0 points Most recent by sreecharan.kotte-Oracle Receivables & Collections
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Do we have Collector Performance Dashboard in Oracle Fusion Financials?Summary: Is there any metric or report available to show collector performance in Oracle Fusion Financials? Content (please ensure you mask any confidential information)…Sukanta Saha-Oracle 2 views 1 comment 1 point Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Enable notes access at Customer Level in CollectionsSummary: Enable notes access at Customer Level in Collections Content (please ensure you mask any confidential information): We have one requirement to enable create/Man…Rohit Kumar Singh 128 views 4 comments 0 points Most recent by Swapnil Kashid Receivables & Collections
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How to Send Customer letter for Pre-Delinquent customers from Collection Strategy TaskSummary: How to Send Customer letter for Pre-Delinquent customers from Collection Strategy Task? Collection Strategy Task showing lists of correspondence related to dunn…Angshuman Tripathi 34 views 4 comments 0 points Most recent by Praveen Gopalakrishnan Receivables & Collections
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Credit memo is not generating, when dispute is created in collections.After creating a dispute, credit memo is not generated.Fredrick Ignatius 21 views 1 comment 0 points Most recent by Vivek Mandowara-Oracle Receivables & Collections
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How to bulk upload info on mailstop at customer site address levelSummary: Hi Experts, How to bulk upload info on mailstop at customer site address level?Pls help. Content (please ensure you mask any confidential information): Version …Aditi Agrawal2650 1 view 1 comment 0 points Most recent by Aditi Agrawal2650 Receivables & Collections
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Send Dunning Letters log says contact information is missing for customer, we require SQL queries.Summary: Send Dunning Letters log says contact information is missing for customer; we require SQL queries to create custom report to add these error detail of the custo…
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Update strategies after being in useSummary: Hi I'm supporting a high edu client, I've configured many Strategies Groups (which is Enabled and In-Use) , Now, business requires to stop strategies group task…
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No collectors display in the Manage resources workspace in collectionsSummary: There are no collectors displayed when I open the Collections icon in Oracle cloud and click on manage resources. I have run all the various jobs in order as de…