Collections Work Area
Discussion List
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Collections Scoring and Strategy Assignment not submitting Send Dunning Letter automaticallyHi, We are defining Dunning letters using Strategy. Key configuration: Manage Strategy Tasks - To send a Soft Reminder Letter Automatically, No wait days, Trx level - Da…K Chid 34 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
The right-side border is not visible in the Activities infotile.Summary: The right-side border is not visible in the Activities infotile in the Advanced Collections work area. However, when the zoom level is reduced to 33%, the borde…Fredrick Ignatius 1 view 4 comments 0 points Most recent by KaranRaj-Oracle Receivables & Collections
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Data is updated in the oracle base table and the older data version is not maintained.Summary: To retrieve the Order header Freight terms code, we are utilizing the msc_xref_mapping table. Please refer to the query below: SELECT flvv.meaning freight_terms…Anmisha Sakala 71 views 1 comment 0 points Most recent by schaudha-Oracle Supply Chain Planning and Collaboration
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For Print Receivables Transactions-Email Delivery can we have email body length more than 4000 charCurrently we are trying to customize the email body using HTML code which will be deliveried to customer, But we encountered a issue that email body section length canno…
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Update to Profile on AR Account is not always triggering update to Strategy in CollectionsSummary: Update to Profile on AR Account is not always triggering update to Strategy in Collections Content (please ensure you mask any confidential information): Hi, I …
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Viewing Customer Account Balance based on Transactional currency in the Aging tab in CollectionsSummary: We have a requirement to view the balances displayed in the aging bucket based on transactional currency in the Collections module. Currently, the module only s…Sumedha Choudhary 13 views 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections -
Letter Not Appearing in Correspondence Tab on Collections Screen After ProcessingSummary: Hi all, We have a setup where the dunning process at the customer profile level is set to Print. However, when processing the collections dunning jobs, it picks… -
Correspondence Tab in Collections > History Not Displaying LettersSummary: Has anyone faced the issue where the Correspondence tab under Collections > History fails to display letters, even though the letters are successfully triggered…
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How To Migrate collection Notes in oracle FusionSummary: We want to migrate collections notes on collections workbench area . Is there are way where we can migrate those notes. Content (required): Version (include the…
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How to restrict customer based on business unit in Collections screenSummary: Currently under Collections all Customers are visible and is not restricted by business unit. Is it possible to do this restriction by business unit? Content (p…MeghaBanerjee 12 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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Collection based on accounting date or transaction date instead of due dateSummary: Is it possible to change the calculation of aging based on accounting date or transaction date instead of due date in collection dashboard and module? Content (…N&A Support Team 14 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Query on Mandatory Setup for Collections DunningSummary: Hi, Could you please confirm if it is mandatory to set up both the customer site and account profile for collections dunning? We have already set up the configu…
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Unable to search using Transactions Parameter in Collections Work areaSummary: User not able to query transactions with Parameter as 'Transactions' Content (please ensure you mask any confidential information): In Collections Work Area, Us…Rohit Kumar Singh 12 views 4 comments 0 points Most recent by Jeanine Hendrix Receivables & Collections
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collections work areaSummary: Hello Team, We enabled collections in one of the non-production and the Collections App is categorised under "Others" Work Area instead of standalone "Collectio…
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Collections Delinquency Management no appearing in scheduled jobs listSummary: What exact role requried to run the above mentioned job? As currently i am not able to find the job in the scheduled jobs lov. Very strange as i am having the a…
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collection mailwe are sending collection notification mail for dunning letters. Due to wrong server configuration in bursting program, we are getting mail Delivery Notification: Delive…Ashok01 2 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Bankruptcy - approval rules customizationSummary: When a Bankruptcy request is submitted the default behavior it goes to the line manager for approval. How can the approval rule be customized Ex: add additional…
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What are the main differences between collection agent and collection manager roles ?In the community, I noticed that the Collection Manager role grants access to the "Manager Resource" screen within the Advanced Collection module while it is prevented w…Valentin Zorelle 25 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
What exactly this privilege will do?Summary: Kindly do let me know what is the purpose of having the below privileges and differentiate among them. Collections Management Advanced Collections Management Ba…
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We are attempting to use the REST API 'update task assignment' for multiple transactions at once?Summary: Hi All We are encountering an issue where some automated strategy work items are not being sent. They are marked as "Open" but are stuck and do not progress to …
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Collections Agent unable to view all collectors in collections moduleSummary: We are trying to allow our collections agents to be able to view all data in the collections module, including accounts that are assigned to other collectors. O…
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Changes to date range criteria in Collection's dashborad under transactions screenSummary: In the Collections dashboard under transaction screen the default option for "Due Date or Receipt Date" field is "Between" and the date range is auto calculated…Swathi Konasani 11 views 4 comments 0 points Most recent by Girish Byahatti Receivables & Collections
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What is the 'Case Number' column at customer transaction level in the Advanced Collections Module?What is the 'Case Number' column at the customer transaction level in the Advanced Collections Module, and how can we capture the value for that column? Can we manually …Fredrick Ignatius 12 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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Customer Profiles sync with CollectionsSummary: Hi Team, How the profile sync between customer master in Receivables and Collections work area In Receivables Party Level - we can select Profile Class Account …
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Dunning letter does not have any transactionsWe are facing a peculiar situation where dunning letter is generated but it has only body of the letter and no transactions. Any idea what could be wrong. Normally, prog… -
Collection Promise to Pay - Put task on HoldSummary: Hi, We have a requirement to a delinquent transaction strategy task - Ex: dunning correspondence On Hold when there is a Open/Collectible Promise open for the t…
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how do we manage Collection Manager and Agent Hierarchy on Collections DashboardHi Team, When a collection Manager wants to see his Agents tasks and Dashboard, how are we managing the collections manager and agent hierarchy on the collections dashbo…Naresh Vaspari 24 views 1 comment 1 point Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Save table column sorting in oracle fusion in advance collectionIn this when we do sorting on any column in fusion in advance collection, after re-login we have to sort that column again. Is there any process to save the sorting so t…
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Is it possible to send revised invoice copies via dunning process so that it shows updated valuesSummary: Is it possible to send revised invoice copies via dunning process so that it shows updated values We have cases where we plan to use late fee functionalities - … -
Collector Group - The work items should be evenly assigned b/w all members of the group?Oracle Fusion Advanced Collections - Is it possible to create a group collector that can be assigned to a customer. That group can contain multiple individual collectors…