Benefits Service Center
Discussion List
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Unable to cancel work relationship for a rehireSummary Need to cancel a work relationship for a rehire because we are receiving errorContent An employee was rehired with an incorrect hire date and we need to cancel t… -
Contact Effective End Date field not working in Life Event Data ChangesSummary: We want to trigger a life event when the contact relationship ended. We used the effective end date field on the Edit Contact Page and enable it using page comp… -
FF for EOI Requirement for Short Term Disability Plan and different OptionsSummary: HI All, Is there any sample FF for below requirement, please proved. Thank you. If Employee is previously not enrolled in Short Term Disability Plan and current…
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Voluntary Employee plan interim coverageHello Team, We have a requirement to Suspend the Employee Voluntary plan when the coverage is entered more than $100K. This will trigger EOI as well as suspend the plan.…
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Oracle Digital Assistant Capabilities in BenefitsSummary: Oracle Digital Assistant Capabilities in Benefits Content (please ensure you mask any confidential information): Hi team, We are currently exploring Oracle Digi…
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Enrollment should close once the employee has selected the benefits plans.Summary: The enrollment window should close automatically once the employee has selected the insurance plans. Can anyone guide me on how to achieve this? Content (please… -
Is it possible to show only the custom error message in post election formula?Summary: Is it possible to show only the custom election error message in post election formula, currently it's showing default text like below There was a problem savin…
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plans are not visible to enrollSummary: After evaluating any LE or OE window i cannot see any plans while enrolling in them only one plan type is visible rest all are not there. I don't understand wha… -
I have multiple life events, but if one life event is open, the system is not evaluating the others.Summary: If one life event is open for enrollment, another life event is not being evaluated. Currently, my requirement is that if a subsequent life event is triggered, …
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Benefits Coverages to pick primary assignment when having multiple assignmentSummary: Can benefits coverages be considered only from 1 assignment? I have a CEO records, who has 2 assignments and has salary in both. Benefit is by default summing b…
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HSA Plan SetupHello Team, Employee contribution for HSA is $3,550 and Employer contribution is $750. Employee gets an opportunity to enter the employee contribution. How to setup the …
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Benefit summary page Observations - 24DSummary: Benefit summary page 24B - Documentation Content (please ensure you mask any confidential information): The Benefits Summary page is listed as the only page whi…
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After selecting the 'Employee Only' option, a 'pending action item' message is popping upSummary: After selecting the employee only option in plan, there is an message popping up like 'pending action item'. I have opened and checked in the pending actions, i…
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You can't close this life event because a primary beneficiary wasn't designatedSummary: Getting an close enrollment error while trying to close Open enrollment '' You can't close this life event because a primary beneficiary wasn't designated to th…
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'Evaluate Unrestricted Life Event ' triggers accidentally with the person selection formulaI am currenly using a person selection fast formula for the process 'Evaluate Unrestricted Life Event', the process is scheduled to run daily . The process log returns '…
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Business unit transfer life event triggering instead of new hire life event in BenefitsSummary: Hi Team, "When I hire a new employee in the application, it should trigger the 'New Hire' life event under Potential Life Events. However, instead of triggering…
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Unable to purge the unrestricted life event life eventI am unable to purge the life event as while purging , the life event still exist. Any inputs on what are the parameters to be set. I am using the effective date as Dece…
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Renaming the label "Covered by another plan"Summary: How can we rename the change "Covered by another plan" and Personal Info under Me ⇒Benefits ⇒Before you Enroll" We want to change "Covered by another plan" to s…
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For global transfer, How to automatically close enrollment when new life event occursWhen the employee has undergone a global transfer, the life event with the earlier legal entity is expected to close automatically. Is it possible through any logic. Can…
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New Hire Unable to Enroll in BenefitsSummary: Hi Team, We have a new employee, who I set up his new hire benefits for. We had no issues setting the benefits up But when he goes to enroll, he cannot go past …
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error in enrollment drop downSummary: Content (please ensure you mask any confidential information): Hi, We are unable to search for any employee as there is an error, how to rectify this ? Version … -
value or the rate isnt populating in the topSummary: Content (please ensure you mask any confidential information): Hi, When we click on the rate as attached the screenshot , the value should populate in the per p…
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Error Message Received when Adding 2025 Open Enrollment EventSummary: Upon clicking "Save & Close" when adding an Open Enrollment Life Event, we keep receiving the following error message: This is happening to 16 individuals where… -
How to make 457 plans electable during Open Enrollment as wellHello All, Is it possible to make our 457 retirement plans visible during open enrollment in the SSC as well, currently oracle is saying is not possible to do so. We hav… -
Life event can't be closed using a prior date to the processed date of the potential life eventSummary: A life event can't be closed using a date that's prior to the processed date of the potential life event. (BEN-990998) Unable to close the enrollment window in … -
Benefits Service Center Search not PopulatingAs of yesterday, 8/13/24, when we try to search an employee in the benefits service center, it's not yielding any results initially. We have to use the advance search fe… -
Benefits OTBI reports are not visible to employee with BI rolesSummary: An employee has the BI Author, BI Consumer & BI Admin roles but they are still not able to view any benefits report. They were able to view these reports earlie…
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Total Cost not showing on the enrollment page before submissionSummary: We have a Rate Calculation formula that is attached to the rates. The total cost is only showing after clicking the Submit button on the enrollment page. We are…
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Customizations in benefits is reflecting in learn page also.I have done some page customizations in the benefits ESS page, under ME>>benefits>> Start enrollment>>Before you enroll»Under the 'Information' Section. Under the 'infor…
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In benefits while Enrolling for particular plan Non-Smoker option is Not available to selectableSummary: In Benefits while Enrollment for Employee supplemental life plan not showing the Non Smoker option, It should show both the Smoker and Non smoker option to be s…