Benefits Service Center
Discussion List
-
Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
benefits activity center is spinning after selecting an employeeSummary: We ran into in RedWood 25C, where i logged in as Benefits Administrator and in Benefits Activity Center the employees search results data. However, when i selec… -
How can we differentiate between employee and dependent plans within a program ?Hello Teams Users are a bit confused when seeing both employee and dependent plans during open enrollment. For example, when an open life event is active and they enroll… -
Intermittent Benefit Activity Center Search Issue After 25B UpdateAfter updating to version 25B, I ran the "ESS job to create index definition and perform initial ingest to OSCS" process with the ingestion value "fa-hcm-personbenefits"… -
Employee not able to click on Enroll Now, Pending Actions and Enrollment SummarySummary: There are some employees who are not able to click on the enroll now (grayed out), get an unexpected error for pending action, and can not see the enrollment su…
-
End Date Benefits Lookup codes for BEN_PRMRY_CARE_PRVDR_TYPSummary: Can we end date lookup codes for the lookup type, BEN_PRMRY_CARE_PRVDR_TYP? We don't want to use a couple of the delivered ones and want to end date them. Howev… -
Open Enrollment Evaluate Scheduled Life Event Process on Termed AssociatesWhen running the Evaluate Scheduled Life Event process in RollBack mode for Open Enrollment, we get over 1,000 errors reported and they are all for termed associates. In… -
Value set help required to check dependent designations as BEN_FN_GET_CHAR is not workingSummary: We are currently using an FF with standard get function l_dep_cvrg_1 = BEN_FN_GET_CHAR_VALUE('BEN_ELIG_CVRD_DPNT','ENROLLED',l_med_name_1,'NULL','DEPENDENT_FULL…
-
Can admin download the benefits summary statement from the benefits activity center?Our client does not use the self-service. Is there a provision for the benefits administrator to download the benefits summary statement from the benefits activity cente…
-
Communicated Rate does not display as expectedSummary: At Program Level Defined Rate freq is Monthly and Communicated Rate freq is Per pay period with element frequency rules. Value passed to Payroll at rate level i…
-
Restricting Benefit Options by Enrollment Window – Benefits Eligibility Formula HelpHi everyone, I’m working on an Annual Leave Purchase plan where employees can buy extra annual leave days during two specific enrollment windows each year: 1–28/29 Febru… -
How to handle 27 pay periods in 2026, but benefit deductions will only be coming out for 26 paysSummary: Will have 27 pay periods in 2026, but benefit deductions will only be coming out for 26 pays - so therefore we will need to end date benefit rates for 2026 with… -
Pending Action Item During Open EnrollmentSummary: Employee currently enrolled in waive supplemental plan, during OE employee enrolled in supplemental plan which generated a pending action item. Now employee is …
-
Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
-
How to keep the enrollment window open after the Life Event is closed.?We have two life events for different benefits plans. When the first life event is evaluated, the enrollment window opens, but it closes when another life event is trigg…
-
Benefits 25D Upgrade: Upload Billing and Payment Data Through HDL or HSDLHi, What does restricted means? -
Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
-
Employee costs does not display on enrollment pageSummary: After evaluating new hire LE the employee and employer rates are not displayed for all prepared plans and options. I have attached screenshots of the Pet Care P…
-
How to put end date in the enrollments given in program when employees gets terminated?Summary: I want to put coverage end date in enrollments when 'Trigger Termination' is evaluated shall I set this up in program or do I need to set it up in different pla…
-
Assignment category life event not get triggered while using multiple person changes in 1 LifeEventThe employee when changes employment from PRN to full time—> Life event should trigger The employee when changes employment from Part time >24 to full time—> Life event …
-
Designate dependent is not shown during override eligibilityThis is a scenario where a participant (employee) was made eligible for a particular option that has designation requirements by using Eligibility Overrides and then I a…
-
Issues with intervening life events during OE in RedwoodSummary: We are experiencing issues when backing out OE to unprocessed when there is an intervening life event. Once the intervening life event is processed and closed, …
-
How to end benefit relationship of the employee when benefit program has been marked as InactiveWe have an XYZ program for benefits that is no longer in use. Although we have inactivated the program, potential life events are still being detected for employees asso…
-
Standard Rate value rounding up to two decimal placesSummary: In HCM Benefits , the Rate value(Primary/Secondary) in the Benefit enrollment page rounds up to two decimal places automatically. However, we have a business re…
-
Need to Validate Working of Participation and Rate Eligibility FormulaHi, We created a Participation and Rate eligibility fast formula to validate eligible benefit plan for a particular employee. There are 5 parameters (Gender, Nationality… -
All employees are appearing two times when searching in benefits activity center.When navigating to Benefits Service center, the employees appear twice in the BSS. The employees have on assignment only. . Also, the program eligibility profile uses, p…
-
Extra Input Fast formula to Add Recovery Period as InputHi, I'm trying to add an 'Extra Input' fast formula to use an additional input value called 'Recovery Periods', based on option names. However, I keep encountering a syn…
-
How to restrict access to employee contact's National identifier in people to cover areaSummary: How to restrict access to employee contact's National identifier in people to cover are a under benefits enrollment using roles. Please let us know the data sec…
-
Enroll button is disabled on My Benefit Page(Redwood)Summary: Enroll button is disabled on Employees Benefits Self Service page. Currently we are using Seeded Employee Role, we don't have custom roles. Could anyone let us …
-
Not able to view/enroll Trustee or Estate as a beneficiary to a person for a benefits plan.Summary: Not able to view/enroll Trustee or Estate as a beneficiary to a person for a benefits plan. Content (please ensure you mask any confidential information): Hi Al…