Benefits Service Center
Discussion List
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Person Selection Formula for Assign Corrective Potential Life Event not picking up future hiresSummary: We are trying to make a person selection rule to Assign Corrective Potential Life Event(Rate recalculation) effective as on 1st Jan 2025. Employee hired in futu… -
Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life PlanWhen testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the covera… -
Clear / Reject Pending Actions that were not satisfiedSummary: We have Pending Actions that were not satisfied by the due date. These actions did create a suspension. How do I clear, or more logically in my head, reject the…
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Benefits Activity Center - Landing page dashboardSummary: In RUI we had this landing page analytics where we had the option to filter the transactions happened last week, 30 days, 60 days and 90 days. This feature is n…Vivek Gopalakrishnan-Oracle 17 views 4 comments 0 points Most recent by Vivek Gopalakrishnan-Oracle Benefits
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Will the Change Beneficiaries quick action in Benefits Summary for administratorsSummary: Do not see the Change Beneficiaries quick action in Benefits Summary for administrators, is that expected? Is there a way for us to enable that for our administ… -
Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove…
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Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r…
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New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Benefits Summary PageSummary: After migrating the summary page to Redwood, I'm having some issues with the Actions menu. Two links aren't showing up. I found something similar here on CC, bu…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…
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Life event triggersSummary: We have a person selection formula to trigger a life event. We do not have data changes setup; we will only trigger the life event using the scheduled process '…
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LOA and Return from LOA error - Rate Overlap for the standard rateSummary: We have business require to setup coverage and rate end date of Life Insurance plan, post six month of event date. To achieve this we created Coverage start dat…
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Idea/Request-Hide Self reported life events section under Benefits service centre based on countrySummary: Hide the self-reported life events section under benefits service centre based on country. Currently there is only True/False to hide the section by VBCS in exp…
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Express and Discovery DifferenceSummary: Hi, Anyone knows the difference between these two options? Content (please ensure you mask any confidential information): Version (include the version you are u…
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
How to make a dependent appear in an open enrollment ?Summary: We want the dependent to always appear on the panel when editing a program and enrolling a dependent in a plan. Content (please ensure you mask any confidential… -
25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga…
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Configuration setup for EOI(Evidence of Insurability)Looking for Configuration set up that will meet below requirements: For Employee Supplemental Life Plan, EOI should be required when employee increases their coverage by…
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Enrollments are displaying the plans out of their hierarchical order in 25B RedwoodSummary: When looking at the enrollments for the employees, the first 14 benefit plans display in their proper order; however, the remaining benefit plans are out of ord… -
Employees with suspended plans from BEN AdminSummary Employees with suspended plans from BEN AdminContent Hello, Curious to know what is the best way to handle/review employees with suspended benefit plans as a BEN…
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Default Benefit relationships page rehire or global transferWhen an employee is rehired or global transferred, Default Benefit relationships is showing older relationships although there is an LOV where you can select the most cu…
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Redwood Benefits: Roles and SecuritySummary: Hi, Question: Benefit Manager in responsive UI can add People to Cover/New Contact for Benefits Page. While in Redwood it will only not allow. Responsive UI Man…
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Configuration setup for EOI(Evidence of Insurability) requirementSummary Configuration setup for EOI(Evidence of Insurability) requirement - 20DContent Optional Employee Supplemental Life Insurance Looking for configuration setup that…
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Can't access Benefit Summary Fully in RedwoodSummary: I tried to get in with Employees Benefit Summary but when I clicked on employee's name to view the enrollments. It shows "There's nothing here so far" Content (…
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Delete Unrpocessed Unrestricted EventsSummary We are trying to delete (or really purge and void) unrestricted life events that are sitting as unprocessed on their UNRST benefit relationshipContent Hello - Ou… -
Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
When trying to add a Person Benefit Group, the system is producing an error messageSummary: When trying to add a Person Benefit Group, the system is producing an error message - You don't have permission to insert, update, or delete this record. (BEN-9…
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Hide or customize header - BenefitsWe would like to Hide or customize header of Effective Date segment in Benefits pages under My Client Groups using VBSC tool for Redwood. Steps to reproduce: Benefits Ad…