Benefits Service Center
Discussion List
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Error when evaluating termination event : BEN-990951Summary: Hello, We are facing this error when trying to process Termination event for a few employees "The procedure encountered an error while calculating the service d… -
The New Hire Life Event is not automatically detected on an employee’s Benefits Summary.Summary: The New Hire Life Event does not detect an employee’s hire in the Benefits Summary. Content (please ensure you mask any confidential information): Hello Team, W… -
Occured date is not defaulting from setup for Open enrollment In Redwood UI 25BSummary: Add the open enrollment for an employee Manually from Self service, The Occured date is not defaulting to 1/1/26 in Redwood UI Content (please ensure you mask a…
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How to add expression in RW Adanced mode to hide or display sections in BACSummary: We have a requirement to hide Self Approved Life Event Section from Benefits Acitivity Center for US Benefits Administrators. I would like to add expression but…
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we are missing Elipse (...) three dots in Benefits Service CenterSummary: We are missing HR Actions tasks list from Benefits Activity Center. in RUI we used to have the tasks list available on the top of the Benefits Service Center. P…
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Hide beneficiary organisations under quick actions in benefits service centre in redwoodSummary: Hide beneficiary organisation under quick action in benefits service centre in redwood Content (please ensure you mask any confidential information): Version (i…
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When entering into an enrollment (via Benefits Self Service) it behaves the same as Express mode.On the Benefits Self-Service side of things (the employee side), employees have the option to proceed through an enrollment via the Express or Discovery paths. In Expres…
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Active Enrollments is not showing in Redwood pageSummary: Active enrollments of the employee are not showing in Employee's Self-Service even though there is. Content (please ensure you mask any confidential information…
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Trigger Loss of Eligibility LE on the actual Dependent Age Out DateHi Experts, We're using the "Revaluate Designee Eligibility" batch process, which triggers the Loss of Eligibility Life Event for the employee as of the date the depende…
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Override eligibility feature is not available in RedwoodSummary: Override eligibility feature is not present in redwood.Can we expect the functionality in future release ? Content (please ensure you mask any confidential info…
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Duplicate Quick Actions in Employment Info (Benefit Activity Center)Summary: As Benefit Administrator when they navigate to Benefit Activity Center and Access Employment Info the user sees two quick actions under the employment info. Con…
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25B Redwood Benefits Summary - Search Filter not showing Life Event Status FilerSummary: Hi, Reference to my previous post (https://community.oracle.com/customerconnect/discussion/876979/people-with-detected-life-event-not-visible-in-redwood-benefit…
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is there any Redwood changes on Plan Configuration and Evalution and Reporting fSummary: Do we have any documentation or road map for Plan/Programs and Evaluation and Reporting for Administrators. Currently we do not have any profile options availab…
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Benefit Enrollments Dropped After Evaluating Life EventHi everyone, I’m encountering an issue when evaluating life events in our system. For example, after processing a Salary Change Life Event, the employee's benefit enroll…
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Dependent not getting designated if there is a gap in coverage using default enrollment Fast formulaWe are experiencing an issue when designating dependents for employees who are rehired within 30 days but whose rehire date falls in the following month, resulting in a …
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Send an email to the employee when the enrollment is submitted.Summary: After modifying a program, we want to receive a summary email. Content (please ensure you mask any confidential information): Hello Team, In the Benefits Summar…
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Need to Change the Current layout of Redwood employee enrollment PageSummary: We need to change the enrollment page layout for employees and Administrator in Redwood Pages. Currently employee see the enrollment plan and option separately …
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Unable to view benefits relationship under redwood pageSummary: Unable to view benefits relationship under redwood page. All roles are updated according to the guide, also added seeded benefits roles to test. Unfortunately B…
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How to add a quick link on the Benefits Summary PageSummary: In Redwood on the Benefits Summary page, how do I add additional "Actions"? I'd like to add "Personal Details" page and "Contact Info" as a quick link. Is this … -
How to hide the disability status in additional info section on the people top cover pageSummary:How can I hide the Disability Status in the Additional Information section before enrolling while creating a new contact? The system doesn’t allow me to hide jus… -
Extra Input Fast formula to Add Recovery Period as InputHi, I'm trying to add an 'Extra Input' fast formula to use an additional input value called 'Recovery Periods', based on option names. However, I keep encountering a syn… -
Add 'More Information' to EE photo in BenefitsSummary: Are we able to add the 'More Information" … to the employee's photo in Benefits similar to what is in other modules? My client would like to have contact info f… -
Pending action is not clearing after completing the required taskSummary: We had a new hire Life event open for an employee, we added a Child as dependent for Medical PPO plan. The 2 pending actions are showing Add a Birth Certificate…
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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Redwood -Benefit administrator unable to enrollments or life events after enabling redwoodSummary: Hi All, We have enabled Redwood for Benefits, We are using standard role.All the necessary profiles are set. Benefits Admin is able to search for employees in B…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…