Benefits Service Center
Discussion List
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Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove… -
Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r… -
New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Benefits Summary PageSummary: After migrating the summary page to Redwood, I'm having some issues with the Actions menu. Two links aren't showing up. I found something similar here on CC, bu…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…
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Life event triggersSummary: We have a person selection formula to trigger a life event. We do not have data changes setup; we will only trigger the life event using the scheduled process '…
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LOA and Return from LOA error - Rate Overlap for the standard rateSummary: We have business require to setup coverage and rate end date of Life Insurance plan, post six month of event date. To achieve this we created Coverage start dat…
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Idea/Request-Hide Self reported life events section under Benefits service centre based on countrySummary: Hide the self-reported life events section under benefits service centre based on country. Currently there is only True/False to hide the section by VBCS in exp…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Express and Discovery DifferenceSummary: Hi, Anyone knows the difference between these two options? Content (please ensure you mask any confidential information): Version (include the version you are u…
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Redwood Benefits: Contingent WorkerSummary: Hi Team, Since CWK search is available only in Benefit Summary and this role is only applicable for Benefits Admin. I was just wondering what PRIV or Role we ca…
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Benefits Authorization StatementA client has authorization statement and it appears at both the start of enrollment and again on the confirmation statement. I have offered one solution to the client is… -
How to make a dependent appear in an open enrollment ?Summary: We want the dependent to always appear on the panel when editing a program and enrolling a dependent in a plan. Content (please ensure you mask any confidential…
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25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga…
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Configuration setup for EOI(Evidence of Insurability)Looking for Configuration set up that will meet below requirements: For Employee Supplemental Life Plan, EOI should be required when employee increases their coverage by…
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Enrollments are displaying the plans out of their hierarchical order in 25B RedwoodSummary: When looking at the enrollments for the employees, the first 14 benefit plans display in their proper order; however, the remaining benefit plans are out of ord… -
Employees with suspended plans from BEN AdminSummary Employees with suspended plans from BEN AdminContent Hello, Curious to know what is the best way to handle/review employees with suspended benefit plans as a BEN…
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Default Benefit relationships page rehire or global transferWhen an employee is rehired or global transferred, Default Benefit relationships is showing older relationships although there is an LOV where you can select the most cu…
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Redwood Benefits: Roles and SecuritySummary: Hi, Question: Benefit Manager in responsive UI can add People to Cover/New Contact for Benefits Page. While in Redwood it will only not allow. Responsive UI Man…
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Is it possible to auto enroll to one plan with same coverage amount if already enrolled in another?I would like to understand if it is possible to auto enroll in one plan only if the employee has already enrolled in another plan. The plan coverage is updated by the em…
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Configuration setup for EOI(Evidence of Insurability) requirementSummary Configuration setup for EOI(Evidence of Insurability) requirement - 20DContent Optional Employee Supplemental Life Insurance Looking for configuration setup that…
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Life Events for Death of Dependents (Only Children+Spouse)- Using Related Person ChangesSummary: Hi Team, We are creating a new Life event Death of Dependent(Only Spouse and Children) We are trying to achieve this by using Related Person Changes -Data Chang…
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Can't access Benefit Summary Fully in RedwoodSummary: I tried to get in with Employees Benefit Summary but when I clicked on employee's name to view the enrollments. It shows "There's nothing here so far" Content (…
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Delete Unrpocessed Unrestricted EventsSummary We are trying to delete (or really purge and void) unrestricted life events that are sitting as unprocessed on their UNRST benefit relationshipContent Hello - Ou… -
Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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When trying to add a Person Benefit Group, the system is producing an error messageSummary: When trying to add a Person Benefit Group, the system is producing an error message - You don't have permission to insert, update, or delete this record. (BEN-9…
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Hide or customize header - BenefitsWe would like to Hide or customize header of Effective Date segment in Benefits pages under My Client Groups using VBSC tool for Redwood. Steps to reproduce: Benefits Ad…
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Error when evaluating termination event : BEN-990951Summary: Hello, We are facing this error when trying to process Termination event for a few employees "The procedure encountered an error while calculating the service d…