Classic HR Help Desk
Discussion List
-
Service level agreements (SLA or milestones) to be triggered on subcategoryHi, We have a requirement from business to trigger SLA on subcategories (more than 150) , Please advice , if it's possible any reference document or link would be apprec… -
Can we add a custom field actual completion date in internal service request action plan task detailSummary: Hi, Is there any way that we can add the custom field actual completion date in this action plan task detail screen? Content (please ensure you mask any confide… -
In Manage Legal Addresses, the location is not visibleSummary: In Manage Legal Addresses, the location is not visible Content (please ensure you mask any confidential information): Version (include the version you are using…
-
In HR Help Desk, Random break for sequence numbers apply for Live chat, ODA Interactions and cases?Summary: Hi, In HR Help Desk, Random break for sequence numbers apply for Live chat, ODA Interactions and cases? like below document confirms there will be random break …Prasad Singamaneni-Oracle 21 views 8 comments 0 points Most recent by Prasad Singamaneni-Oracle Help Desk
-
HELP DESK [Milestones]Dears we wanted to inquire about the milestones configuration for the HELP DESK, for your information, in the past it used to work well on the system, but now some stuff…
-
Help Desk | how I insert custom field in Visual builder studio?Hello all, "I’ve created a custom field in Oracle using Application Composer. What are the steps to make this custom field available in Oracle Visual Builder Studio so I…
-
Help desk | after P2T which process we need to launch for help deskHi all, following the go-live of a P2T (Production to Test) migration, which processes should be initiated or scheduled to ensure full functionality of the Help Desk mod…
-
How to add AND and OR in one rule in HR HelpdeskSummary: Hi All, I am building an assignment rule in Oracle HR Helpdesk where I need to implement the following rule a) If subject contains COC 'OR' Certificates 'OR' Ca… -
Help desk | change sender emailHello all, Would it be possible to modify the sender information in Oracle emails? In particular, we are looking to change not only the "From:" display name, but also th…
-
Custom Description field in HR Help Desk not listed in Action Plan Action attributesSummary: I have created a custom description field in Application Composer for the HR Help Desk. When I attempt to configure it into the Action Plan Action settings its …
-
How can we specify which queue to notify all members when an SR is raisedSummary: 22B introduced the ability to "send defined notifications to all members of a specified queue so that they can effectively monitor the queue for open items" but…
-
how to assigned missed milestone manually?Summary: Due to some setup issue milestone not started/added for few existing tickets. is there any process to add milestone manually to the tickets.
-
Notifications Not Being Sent When Service Requests Are Created or Updated in Help DeskSummary: Users are not receiving notifications, when a Service Request is created and updated or when a Service Request is assigned to an agent. We have enabled browser …
-
Action due date override doesn't override the next step due datesSummary: We have enabled the override for Due dates in Action plan steps using profile option "ORA_SVC_AP_ENABLE_ACTIVITY_DATES". Override is working for first action in…
-
Ready Made Groovy Scripts for HR Help Desk?Summary: Afternoon, I was wondering if anyone had any ready-made scripts to use as I am facing a massive issue with the notifications. Not even Oracle Support has been a…
-
How to Remove Queue Access for the Agent who is not longer helpdesk Agent?Summary: We have a list of individuals who no longer work on helpdesk tickets due to reasons such as department changes or promotions. We have removed the Helpdesk Agent…
-
Pages/layouts to be displayed based upon the category selection by the HRHD agentsSummary: Pages/layouts to be displayed based upon the category selection by the HRHD agents Content (please ensure you mask any confidential information): We are migrati…
-
Clarification: "My New Messages" vs. "My Messages" in Oracle Fusion HCM HR Help DeskSummary: We are seeking clarification on the functional difference between the "My New Messages" and "My Messages" quick action icons within the Oracle Fusion HCM HR Hel…
-
Location for custom Lookup fields created in Application composerSummary: When I create my custom fields in Application Composer for Case and HR Help Desk objects is there a location in Set up and Maintenance I can access when amendme…
-
How to see full list of multi select values (Help Desk Redwood)Summary: I have a created a custom multi select field in HR Help Desk Redwood and the client have asked that all the values be displayed as they wouldn't know that other…
-
Case and Request relationship table not showing affected personSummary: When linking a case to case or case to request and vice versa I can see the list of requests or cases I can select from (as shown below). However, I was trying …
-
Case Management - Edit Relationship typeSummary: I want to amend the list of Relationship types provided in Case Management. The 'Related To' and Escalated By options are the only values that will be used. Is …
-
Functionality of the profile option "ZCA_COMMON_CALENDAR - Default accounting calendar"Summary: We have an important question about the "ZCA_COMMON_CALENDAR - Accounting Calendar Default" profile option. We need to identify the true scope of this profile o… -
In NextGen Helpdesk, Articles are Not Showing in Browse Popular ArticlesSummary: Hello Customer Connect, In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin. Articles have bee…
-
Mass reassign records to other HR Agents?Summary: In HRHD and Case Management is there a feature that allows mass reassignment of records to other HR Agents? For example in a situation where a HR Agent has unpl…
-
How to update subcategory1 on closed Service requests in helpdesk?Hi All, I have requirement to update the subcategory1 on closed SR's. To achieve this i need to put subcat1 lookup code value in file to perform import activity.I tried …
-
Is it possible to create ticket in Helpdesk start with certain range ticket number.Hi Team Is it possible to create ticket in Helpdesk start with certain range ticket number. like Ticket Number starts with 60000
-
Customised multi select field is getting error messageSummary: I have created a customised multi select field called Request Category. It is being used in HR Help Desk Redwood. When i select more than one value I keep getti…
-
Unable to select memo lineSummary: hi Team, we are facing issue in the below screen unable to select the memo line from help desk request, any idea on how to verify the issue Content (please ensu… -
Notification set up for Create Appointment and Create Task smart actionsSummary: In Case Management and HR Help Desk for Redwood I want to set notifications/reminders for the Create Appointment and Create Task smart actions. When the dues da…