Knowledge
Discussion List
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Content Indexing not working - Knowledge Management with Redwood InterfaceSummary: Content Indexing gets stuck on Pending and after 24hrs fails (Navigator > Knowledge > Content Indexing or Setup and Maintenance > Help Desk: Knowledge Managemen… -
I want to create validation or trigger in procurement area such as in Purchase Order or SQM moduleSummary: I want to create validation or trigger to showing up error message using groovy script in procurement area such as in Purchase Order or SQM module. When i tried… -
Employee is unable retrieve MY FAQs in HR HelpdeskEmployee is unable retrieve or view MY FAQs in HR Helpdesk. How to configure or check if the FAQs are setup correctly or not. Customer enabled Redwood pages to use Helpd…
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REST API to get configuration details of 'Manage Integration of Additional Applications'Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How do you translate a knowledge article?Summary: I am unable to translate knowledge articles and unsure why. I see it is possible on Oracle Help Center but, I do not have the "Translate" dropdown under actions…
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Oracle Fusion Cloud SCM 25A Known Issues Internet Explorer or Chrome link doesnt workSummary: facing the error while trying to access Known issues link - {"title":"Forbidden resource","detail":"Unauthorized access","type":"https://www.w3.org/Protocols/rf…
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Expected behaviour for 25A "Suggest knowledge to employees when creating a Help Desk Request"When profile option ORA_HD_KM_SUGGEST_ON_CREATE is set to 'Show When Request Submitted' it asks the user if the suggested knowledge is useful and if they would like to d…
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How can I see my past requested ticket in new MOSHi, After MyOracleSupport upgradation, I can not see my previous closed tickets. If I try to search in search bar, I did not get any result from new MOS. Can anyone sugg…
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Replacement of Doc ID 2120276.1Summary: Replacement of Doc ID 2120276.1 Content (please ensure you mask any confidential information): Hi Experts, Would like to reach out to you for the replacement of…
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Knowledge article visible in 'Browse Popular Articles' user should not have accessSummary: I have created a knowledge article and linked it to a secure User Group for internal use by Agents. The Agents can view the article. If an employee searches in … -
Access for non workersSummary: Hello, Can non workers have access to Helpdesk? Pensioners/Retirees should be able to access the Helpdesk to create their own request or/and to access Knowledge… -
Export scheduled notifications reportSummary: We have users that stopped receiving notifications for scheduled processes. Is there a way to export and review a list of scheduled processes with details like … -
Hide the author names from the actual knowledge article page.Summary: The author's name is visible on the actual knowledge article page. In 24C, Oracle has released a feature that allows us to hide the name from the 'My Help' sect… -
We are not able to see Knowledge UsersSummary: We are not able to see Knowledge Users in the system at the below navigation: Navigator -> Knowledge -> Knowledge Users When we add a particlar Knowledge User a…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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Need BI query or table for service request management offeringSummary: We need to create a BI report to show tickets that are yet not addressed for those requested /expected information is already provided. Content (please ensure y…hiteshsaroha 41 views 2 comments 0 points Most recent by MandeepGupta Reporting & Analytics for Fusion Service
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We are looking for Oracle Fusion HelpDesk tables for a custom BIP ReportSummary: We are looking for Oracle Fusion tables to fetch - Manage Service Request Statuses, Knowledge Content Types and Knowledge Article Q&A fields in custom report. T…
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HCM – Using Oracle Digital Assistant with HR Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Did yo… -
Article dynamic link in email is taking user to home pageSummary: I have configured the ARTCILE_LINK dynamic link for the specified Business Unit and the added the external url, but the url is taking the user to the home page …
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Knowledge Search from Help DeskHi I am implementing Internal Help Desk (ISR Stripe) and cannot get the 'My Knowledge Classic' area to return any knowledge articles. The knowledge articles are searchab…
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Knowledge Authoring with Redwood on 24CSummary: We are currently implementing HR Help Desk and Knowledge Management on 24C. Is Knowledge already on Redwood, or do we have to follow the steps in the 'How do I …
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Manager access in Knowledge ArticleSummary: How can manager have access restricted to Knowledge articles based on their reporting employees. Content (please ensure you mask any confidential information): …
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Categories not showing when creating or editing Knowledge ArticlesThe HR Help Desk Categories I have created are not showing when authoring Knowledge Articles to be able to attach them. Once the article is created, if I try to edit and…
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Knowledge Workflow step assignmentSummary: How does the Knowledge workflow step assignment works while creating the knowledge article? Content (please ensure you mask any confidential information): Hi Al…Sreeja Arukala-Support-Oracle 41 views 2 comments 0 points Most recent by Jiten Bhatiya-Oracle Help Desk
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how can i secure setup activities against one business unit from 4 business units?Summary: i need the consultant to see 1 business unit while applying setup activities in procurement. and not see any setup related to other business units. is it applic…
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Why do recommended knowledge articles not show on the Redwood HR Help Desk request page?We are trying to complete test scripts that say that recommended articles will populate on the top of the service request details page. We have published many articles w…
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SR - Recommeded articles do not show up when filtering by productSummary: I am trying the usecase where articles should be recommended based on the product selected on a Service Request Created an article "Test POC" and associated the… -
Approval Limit Matrix Report across modulesSummary: We are looking for a report which will take a username as a parameter and them report their approval limits across the various modules within Fusion (PO, AP, GL…
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Does My Knowledge search the body of knowledge articles?Summary: How does My Help search bar and Redwood Knowledge actually search for knowledge articles? Content (please ensure you mask any confidential information): We are …