Best Practices
Discussion List
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Video Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program CanvasVideo Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program Canvas -
Best practic to send a SMS by using the Eloqua API? Recommended flow?Summary: SMS is available and enabled. We are using Oracle Integration Cloud (OIC) and trying to find out how to send a SMS to a contact person by using the Eloqua API. … -
Webinar: Lead Scoring Mastery: Driving Revenue with Data-Driven Prioritization [Sept 25]Lead scoring enables you to prioritize and nurture the right prospects so you can accelerate your pipeline growth and maximize the return on investment from your marketi… -
Eloqua Hot Phone NumbersHello! :) I would like to know the up-to-date phone numbers to Oracle Support to be used for example when I would like to escalate the SR? Is the following list updated?…
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Does STO sends emails after campaign ends?Hello! I have a question regarding the STO - send time optimization & campaign completion status. I observe a case where 3 contacts got the email ABC - it is visible in …
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Power Hour Getting Started with AI in Eloqua – PART 2 - From Activation to Action [Aug 2025]Getting Started with AI in Eloqua – From Activation to Action (Part 2) Continue your AI journey with us! Join Part 2 of Getting Started with AI in Eloqua – From Activati…
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How can I exclude auto-open contacts from future database cleanups?Summary: Auto-open security settings masking engaged contacts Content (please ensure you mask any confidential information): We recently cleaned up our database using a …
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Clarification on Email Engagement Tracking in EloquaHello! Using an email security solution that scans incoming emails—such as Proofpoint, Mimecast, or Microsoft Defender—can result in auto-opens or auto-clicks being reco…
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Recorded Webinar-How Haymarket Media Turned Fragmented Data into Personalized Experiences with UnityJoin Haymarket Media and Oracle Digital Experience (ODX) for a behind-the-scenes look at how they partnered to unify 30+ brands and disconnected data systems—fueling sma… -
Best practic to create a contact for REST 2.0?Hi all, Is there a reason why the "create contact" endpoint call is only supported for REST 1.0 and not REST 2.0? I am building a flow where I first "Create custom objec…
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Eloqua Contact Status Field- QandAHello! I would like to check if the Eloqua has any default build-in automatic field called "Contact Status"? If yes, I would like to understand how the statues: active i…
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Power Hour: Getting Started with AI in Eloqua - PART 1 - From Activation to Action [July 2025]Join us to kickstart your AI journey in Eloqua - from activation basics to real-world application. In this session, you'll explore the differences between Classic and Ge… -
SAN Certificate Eloqua - updateHello! We would like to add one more "Subject Alternative Names" in the SAN certificate we use in Prod (we have the automated certificate management) enabled. How can I …
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Using Optimizely as the CMS platformSummary: I would like to hear from anyone in the community who is currently using Optimizely as their primary CMS. Specifically, I'm interested in your experiences with …
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Imports using the Eloqua CX Sales Integration App don't overwrite non-nulls with nullsI've noticed that when a formerly non-null Account field in CX Sales is changed to null, the old non-null value persists in Eloqua. I'd expect the integration app import… -
Help on Data Sync Issues between Eloqua and SalesforceThere is a synchronisation issue between Salesforce and Eloqua. For example: When a lead's status is changed from A to B in Salesforce, Eloqua does not reflect this chan…
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Eloqua stored files such as ppts pdfs docs indexed by Google?Summary: Since nobody has picked up this one: https://community.oracle.com/customerconnect/discussion/697280/will-files-uploaded-in-eloqua-file-storage-be-indexed-by-goo…
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Canvas CRM Campaign ID BlankHello! I have observed that the CRM Campaign ID gets blank (previously existed) when the campaign gets the status "completed". Is it the expected behavior? Best regards,…
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en25.com domains - move to branded domainsHello! :) I would like to move from en25.com domain to branded domains in our Eloqua instance. As per my understanding the domains are Oracle owned? Can you please let m…
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Shared Filter member? step vs compare custom object field step? which is best approachSummary: Hello Team, I have a use case where I need to evaluate five conditions in the CDO program within Eloqua. We can accomplish this by either adding five compare cu…
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How to send email notification to some email addresses in program canvasIn a program canvas, we would need to send and email to some email boxes, when a contact meets some requirements. For us the form processing step "Send Notification Emai…
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Working with a Data Layer / Send Data from Website to EloquaWe are working with Merkle, who is placing a JavaScript snippet on our website that will retrieve a customer's email address from their database and add it to the browse…
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Live Webinar- Breaking Down Silos: Strategies for Personalized Retail SuccessJoin Shopify, Deloitte Digital, and Oracle for a behind-the-scenes look at how top retailers are breaking data silos to deliver real-time, personalized shopping experien…
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Rest API URL length limit oracle application composerSummary: there seems to be a limitation on the Rest Get URL length when we register a Rest Webservice using Application Composer. The limit is 256 characters only. how c…
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Generating QR code in EloquaSummary: We are currently using a 3rd party public API to generate QR code from mail merges in Eloqua. Content (please ensure you mask any confidential information): Cur…
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Streamlining eCommerce Journeys to Deliver Seamless Customer ExperiencesJoin us to discover how eCommerce journeys are being reimagined-reducing friction, cutting down cart drop-offs, and creating smooth, connected experiences. Explore how y…
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Eloqua Google Ads bi-directional syncSummary: Hello, We would like to sync data back to Google Ads, whether someone is an MQL or not i.e. values 1 or 0. Has anyone done an integration or sync from Eloqua ba…
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Eloqua Customers: Join us for one of our CX Solution Overview demo hours!Have you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
On-Demand: Introduction to Oracle Eloqua's APIs for Marketers [March 2025]Curious about Eloqua's APIs? Join us for our Intro to Eloqua's API on-demand session for Marketers! In this 30 min on-demand session, @Lou Patrick-Oracle covers the basi…
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How to Use a Custom Font in Eloqua Landing Pages?Hi team, In our company, we use a very specific font that I’d like to apply to the H1s of our Eloqua landing pages. Since it can’t be added by default, I’m calling it in…