Best Practices
Discussion List
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Eloqua user groups?Eloqua (Oracle) used to host user groups - virtually and in-person - to connect users, an opportunity to share best practices and interesting things we're doing, learn a… -
Clarification on Email Engagement Tracking in EloquaHello! Using an email security solution that scans incoming emails—such as Proofpoint, Mimecast, or Microsoft Defender—can result in auto-opens or auto-clicks being reco… -
Shared Filter - best practiceHi! I would like to create a shared filter that checks if the values in the custom object record field are more than 70% (so it will be from 70 to 100). Is there any oth…
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Is there an App to execute loyalty programs with Eloqua?As Oracle Loyalty reached it end of life recently, I was wondering if we are able to realise a loyalty programm via an App in Eloqua or if someone knows about an alterna…
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Power Hour: Measuring AI Impact: Learn to Utilize Dashboards & Insights [Oct 14]Join us for the final session of the Eloqua AI webinar series! In this concluding session, we’ll walk you through a live demo on leveraging dashboards and insights to ma… -
We wanted to track the quota for an event along with additional participants for each registrationsSummary: We are working on a customized event where we have limited quota for registrations. All registrants can bring 1 more participant along with them for the event. …
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Experiences with LinkedIn Campaign Manager App in EloquaHi all, I’m preparing to set up my first campaign using the LinkedIn Campaign Manager App in Eloqua, and I wanted to tap into the community’s experience. Have you used t… -
Best practic to eliminating the 15 min. CDO sync delay when mapping CDO Records to Contacts TableSummary: I have worked with a lot of Oracle products, but I have found it surprisingly difficult to make Oracle Integration Cloud (OIC) talk cleanly with Oracle Eloqua. … -
Best practic to send a SMS by using the Eloqua API? Recommended flow?Summary: SMS is available and enabled. We are using Oracle Integration Cloud (OIC) and trying to find out how to send a SMS to a contact person by using the Eloqua API. …
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Video Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program CanvasVideo Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program Canvas
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Eloqua Hot Phone NumbersHello! :) I would like to know the up-to-date phone numbers to Oracle Support to be used for example when I would like to escalate the SR? Is the following list updated?…
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Does STO sends emails after campaign ends?Hello! I have a question regarding the STO - send time optimization & campaign completion status. I observe a case where 3 contacts got the email ABC - it is visible in …
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Power Hour Getting Started with AI in Eloqua – PART 2 - From Activation to Action [Aug 2025]Getting Started with AI in Eloqua – From Activation to Action (Part 2) Continue your AI journey with us! Join Part 2 of Getting Started with AI in Eloqua – From Activati… -
How can I exclude auto-open contacts from future database cleanups?Summary: Auto-open security settings masking engaged contacts Content (please ensure you mask any confidential information): We recently cleaned up our database using a …
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Recorded Webinar-How Haymarket Media Turned Fragmented Data into Personalized Experiences with UnityJoin Haymarket Media and Oracle Digital Experience (ODX) for a behind-the-scenes look at how they partnered to unify 30+ brands and disconnected data systems—fueling sma… -
Best practic to create a contact for REST 2.0?Hi all, Is there a reason why the "create contact" endpoint call is only supported for REST 1.0 and not REST 2.0? I am building a flow where I first "Create custom objec…
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Eloqua Contact Status Field- QandAHello! I would like to check if the Eloqua has any default build-in automatic field called "Contact Status"? If yes, I would like to understand how the statues: active i…
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Power Hour: Getting Started with AI in Eloqua - PART 1 - From Activation to Action [July 2025]Join us to kickstart your AI journey in Eloqua - from activation basics to real-world application. In this session, you'll explore the differences between Classic and Ge…
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SAN Certificate Eloqua - updateHello! We would like to add one more "Subject Alternative Names" in the SAN certificate we use in Prod (we have the automated certificate management) enabled. How can I …
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Using Optimizely as the CMS platformSummary: I would like to hear from anyone in the community who is currently using Optimizely as their primary CMS. Specifically, I'm interested in your experiences with …
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Imports using the Eloqua CX Sales Integration App don't overwrite non-nulls with nullsI've noticed that when a formerly non-null Account field in CX Sales is changed to null, the old non-null value persists in Eloqua. I'd expect the integration app import… -
Help on Data Sync Issues between Eloqua and SalesforceThere is a synchronisation issue between Salesforce and Eloqua. For example: When a lead's status is changed from A to B in Salesforce, Eloqua does not reflect this chan…
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Eloqua stored files such as ppts pdfs docs indexed by Google?Summary: Since nobody has picked up this one: https://community.oracle.com/customerconnect/discussion/697280/will-files-uploaded-in-eloqua-file-storage-be-indexed-by-goo…
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Canvas CRM Campaign ID BlankHello! I have observed that the CRM Campaign ID gets blank (previously existed) when the campaign gets the status "completed". Is it the expected behavior? Best regards,…
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en25.com domains - move to branded domainsHello! :) I would like to move from en25.com domain to branded domains in our Eloqua instance. As per my understanding the domains are Oracle owned? Can you please let m…
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Shared Filter member? step vs compare custom object field step? which is best approachSummary: Hello Team, I have a use case where I need to evaluate five conditions in the CDO program within Eloqua. We can accomplish this by either adding five compare cu…
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How to send email notification to some email addresses in program canvasIn a program canvas, we would need to send and email to some email boxes, when a contact meets some requirements. For us the form processing step "Send Notification Emai…
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Working with a Data Layer / Send Data from Website to EloquaWe are working with Merkle, who is placing a JavaScript snippet on our website that will retrieve a customer's email address from their database and add it to the browse…
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Live Webinar- Breaking Down Silos: Strategies for Personalized Retail SuccessJoin Shopify, Deloitte Digital, and Oracle for a behind-the-scenes look at how top retailers are breaking data silos to deliver real-time, personalized shopping experien…
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Rest API URL length limit oracle application composerSummary: there seems to be a limitation on the Rest Get URL length when we register a Rest Webservice using Application Composer. The limit is 256 characters only. how c…