Benefits Configuration
Discussion List
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Error: The record couldn't be retrieved for processing. Contact your help desk.Hello, I’m encountering this error while evaluating the Detected Life Event on the same date, i.e., 10/13/25. Has anyone else experienced this issue? Please let me know.… -
Termination Life Event Trigger on termination dateSummary: All the termination date DBIs for Person change cause life event trigger return the date after termination. I need to return the termination date in a formula. …
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Self-Assigned Event Rule Document TypeSummary: The client would like the ability define the document type based on the life event. Content (please ensure you mask any confidential information): Currently whe…
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Redwood: Plan EnrollmentHi Team, When an employee making a Selection there is a Blue and Black Mark Total Cost: Is this new? it is kind of confusing for the employee When I click the Blue it wi… -
How to make dependent date of birth a required fieldSummary: We are encountering issues with our file feeds because the carriers require DOB for dependents and it is not a required field in Oracle. Could someone please ad…
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Can you accept a pending action document after the due date in the responsive UI?Summary: We have a situation where the due date for a particular pending action is set to 30 days after the life event, so for 1/1/26 OE, the due date is 1/31. The cover…
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Benefit Balance - RefundSummary: Benefit Balance The Benefit Balance screen we need to see if there is the ability to add any additional fields. If not is there a better place for Ben Admin to …
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Plan dependency rules - select dependent plan automaticallySummary: Hi, We have a requirement that when employee selects HDHP plan then HSA plan - Employee only option should be selected automatically. Currently it just enforces…
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Plan deduction should happen ones each yearThe deduction should not appear again after each life event. The element is created Recurring entry : Nonrecurring The rates are Recurrence: Once Still, When the new lif…
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2 EE Spouse ID field missing from RedwoodSu The 2 EE Spouse ID "link" does not appear to be available Redwood, however, you can find it within the UI under My Client Group > Person Management> Person Informatio… -
creation of deep link for benefits admin pageI would like to create a link for the alert composer to navigate to the Benefits Admin page for the employee who submitted self reporting life event for approval. Please…
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In Oracle fusion Benefits Is it possible to not end coverage when new Life events is added?Summary: In Oracle fusion Benefits Is it possible to not end coverage when new Life events is added? Example - Requirement is for Salary Change Life events the coverage …
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LF_EVT_OCRD_DT is returning no data under temporal event processSummary: Hi, We are trying to run a temporal event for our over aged dependent life event. We are getting the following error: Error message Code: FFX00_VALUE_RANGE_ERRO…
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Assign and Update Benefits Relationship ProcessSummary: We have run the process "Assign and Update Benefits Relationships" to assign the default benefits relationship to employees after the data load and now trying t… -
Benefits issues- zero deductions after the payroll processingSummary: Content (please ensure you mask any confidential information): We have a requirement in our project where, in the Benefits area, we are trying to reinstate bene…
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Benefit Medical Element to be linked from Active No Payroll ASG to Suspended Payroll Eligible ASGSummary: Employment Model is Two Tier - Single Assignment, Configure Default Benefit relationship is marked as Primary Assignment. we have a case where A person has Home…
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loss of eligibility life event is not getting detectedWhen an enrolled dependent is aging out , the 'loss of eligiblity' not getting detected. Any inputs?
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Pending action item-Document mandatory error.Summary: In the Responsive User Interface (RUI), when a pending action item was generated, administrators had the ability to approve or deny the action item directly fro…
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Enrollment result didn't satisfy the post election edit rulesHi, Getting the below error message . Any idea how to rectify? I tried making the potential life event to voided. still facing the same error. OR should evaluate the par…
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REDWOOD: Benefit Activity Center - Why are new hires not showing up in the search?Summary: When we add a new employee record, we see the record in our global search and on other pages, however we are unable to find them on the Benefit Activity Center … -
how to restrict enrollment opportunities after a dateI would like to prevent the employee from changing the enrolments after a particular date say 30th September every year for one plan type. The plan which the employee ha…
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Impact due to change of Assignment Number on existing benefitsSummary: Impact due to change of Assignment Number on existing benefits Content (please ensure you mask any confidential information): Hi Team, We identified that Assign…
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When we approve a pending action as an admin, it always stays in Pending Approval.Summary: We want to upload and approve an employee’s pending action at the same time, but it doesn’t work — it remains in Pending Approval. Content (please ensure you ma… -
You selected too many plans for this plan type. You can select up to 1 plans. (BEN-990217)Summary: While enrolling the employee to the Open enrollment for next year. we are facing the below error. We have single plan for Dental & Vision but still we face this…
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Retiree benefits - cannot process life eventsSummary: We have a retiree life insurance plan that is the only benefit plan in the retiree program. When someone first retires, we can process a life event to enroll th…
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Life event not getting trigger based on BU ChangeSummary: Life event not getting trigger based on BU Change We observed this behavior in the last 2 week. Life event based on BU Change not getting triggered. Its occurs … -
Redwood: Benefits Offered ConditionallyHi team, What does this do? can we hide it? currently on our responsive this feature is not there This under Quick Actions > before you enroll = Employee's View This is …
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Dependent Coverage Start Date Formula - 15 days after Date of BirthSummary: We have a requirement that a new born child (14 days and below) can be enrolled but the coverage should start when the child reaches 15 days old. We tried creat…
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What is benefit balance and how it works?Summary: Content (please ensure you mask any confidential information): Hello, I have observed that there is no official documentation available regarding Benefit Balanc…
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Is there a way to hide coverage amount in self service. This is particularly for Brazil Life plan.Summary: Is there a way to hide coverage amount in self service. This is particularly for Brazil Life plan where we have tried with VBS and was not helpful. If anybody h…