Category 235
Discussion List
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1Why Mobile CX Service is not displaying all components like action plans?Summary: Need to use CX mobile app to handle SRs Content (required): Dears, I have a requirement to use the mobile application to handle service requests but it`s very l… -
How to send bell notification to other resources when an agent forwards messages to them in SR?**This post was created as part of a How to Service Request (SR)** Release: 22B Summary of the question: Need to Send bell notification to other resources when agent for…Olga Buzatu-Support-Oracle 101 views 2 comments 0 points Most recent by George-Enache-support-Oracle Fusion Service -
Ability to close an SR on the same time when an agent is opening itSummary: Content (required): Hi Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the… -
Is it possible to create multiple Standard Coverage under Subscription Management based on Category?**This post was created as part of a How to Service Request (SR)Release: 11.13.22.04.0 Summary of the question: Is it possible to create multiple Standard Coverage under…Robert Mutton-Support-Oracle 42 views 5 comments 0 points Most recent by Alex Balanovsky Fusion Service
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How to send only bell notification not mail when add team member to service request?*This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: How to send only bell notification not mail when add team m…Robert Mutton-Support-Oracle 22 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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CKFinder in B2B KMSummary: CKFinder in B2B KM Content (required): In B2C- OKA, image properties have browse server option to upload and store images in CKFinder. Whether Similar feature /…
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How to import articles with attachments in B2B KM using REST API?Summary: We are able to import article without any attachments using content import API : /km/api/v1/content/import but not for articles with attachments with the help o…
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Create new sectionSummary: how can merge between two widgets (RelatedAnswers, ForumList) to create new widget about last updates answers? Content (required): Version (include the version … -
Questions about Chat assignment to queues/agents**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: The chat is assigned to a queue based on categoryId that…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Can you add a file attachment to a service request through a URL?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: Is it possible to add a file attachment to a service req…Robert Mutton-Support-Oracle 43 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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How to add flag on Attachment field in Service request ?Summary: we are trying to add a Flag on Attachment Field but, not unable to get Attachment details through the webService as well as there is no specific object for it a…Harinath Boga 42 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Is oracle support a TLS handshake for Inbound Email?Summary: **This post was created as part of a How to Service Request (SR) Is Oracle support a TLS handshake for Inbound Email? Content (required): Is oracle support a TL…
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Comlete record insertion while failing ESS jobContent (required): We 're running Groovy function with Schedule Custom Groovy Object Functions ESS job. Function body: def exceptionErrorMessage = '' try{ //do processi… -
How is the subscription selected for SR Milestone?Summary: Hi, I have two subscriptions - 1 is included warranty, 1 is service agreement. Both of them have covered level of asset (SN#100) and standard coverage with enti… -
How to setup auto assignment of Service Request to Queue in Oracle B2B ServiceSummary: Check out our latest blog post on "How to setup auto assignment of Service Request to Queue in Oracle B2B Service"! Content (required): https://blogs.oracle.com… -
Bulk Update of a Custom Field in SR objectSummary: We have created a custom field in SR object. Now we want to update this field with some value for close to 50 K records. How to do this bulk update. Version (in… -
Oracle Live Experience on top of CTISummary: Can we configure Oracle Live Experience on top of a Conputer Telephony Integration? Content (required): Version (include the version you are using, if applicabl…
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Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 62 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Under My knowledge classic, how to filter category based on user BU access?Summary: How to filter category based on user BU access. Content (required): While searching category under My knowledge Classic, all the categories for different BU is …
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"Clear Touch" CTI Integration**This post was created as part of a How to Service Request (SR) Release: 22A 11.13.22.01.0 Summary of the question: "Clear Touch" is vendor for call center platform. Is…Dumitru Grosu - Support-Oracle 51 views 1 comment 0 points Most recent by User644804-Oracle Fusion Service
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Self-Service RegistrationsI'm looking to enable the Registrations Requests in the Service work area for our DCS implemantation (which is enabled). The option doesnt appear to add on the service s…Isobel H 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Not able to store data in newly created custom fieldSummary: I have created a field(type text) ServiceActivityBillingType_c in a custom object(child of SR) and trying to store data in it using setAttribute() in a function…
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Is it possible to implement token based auth when using SOAP instead of basic auth using IDCS?Summary: Is there a way to setup or implement token based authentication when using SOAP instead of basic authentication without using IDCS? Content (required): Version …Daniel Placinta -Support-Oracle 51 views 1 comment 0 points Most recent by Mihir Jha -Oracle Fusion Service -
Can the Service Request message_id tag be removed from outbound messages**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: Can the system generated Message Id be removed for Respo…Robert Mutton-Support-Oracle 43 views 3 comments 0 points Most recent by user13048070 Fusion Service
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Outlook 365: Can the Account card be customized on the Side Panel Related Records section?Summary: Can the Account card be customized on the Side Panel Related Records section? The customer needs to change the account number to a custom field(EBS account numb…George-Enache-support-Oracle 61 views 1 comment 0 points Most recent by George-Enache-support-Oracle Fusion Service
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How to use "http-signature" authentication for external REST API?Summary: We have an external REST API that we want to call from CX Sales & Service groovy script. The authentication scheme is "http-signature". As you see that is not i…Daniel Placinta -Support-Oracle 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Best Practices to work with CategoriesSummary: how to work with categories in groovy scripts Content (required): Hi, Now We have a lot of requirements that want to set information based on SR category (like …
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Best Practices to work with CategoriesQuestion : Best Practices to work with Categories ------------------------------ Body------------------------------------ **This post was created as part of a How to Ser…Mo Xie-Support-Oracle 73 views 1 comment 0 points Most recent by Mo Xie-Support-Oracle Fusion Service
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Is there a way to find a message sent to an invalid email address?Question : Is there a way to find a message sent to an invalid email address? ------------------------------ Body------------------------------------ **This post was cre…Mo Xie-Support-Oracle 42 views 2 comments 0 points Most recent by Mo Xie-Support-Oracle Fusion Service