Category 235
Discussion List
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reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa… -
Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …
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Whether an external tool/engine can work/run for generating recommended article in Service request?Summary: Whether an external tool/engine can work/run for generating recommended article in Service request? Content (required): Whether an external tool/engine can work…
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Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k…
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Does product allow follow/subscribe capabilities of articles for user and get notificationsSummary: Does product allow follow/subscribe capabilities of articles for user and get notifications Content (required): Does product allow follow capabilities of articl…
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Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr…
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How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
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How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…Liviu Snop-Support-Oracle 35 views 1 comment 0 points Most recent by Liviu Snop-Support-Oracle Fusion Service
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Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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Service Default calendar is not showingProfile value is empty? -
Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…
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One email coming into 2 different mailboxesSummary: We had a recent scenario where an email came into 2 different service mailboxes. One was listed in the To and one in the CC. Only 1 incident was created and bas…
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What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 121 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Make Springboard Service Requests Icon Opens The Workspace Service Request By DefaultSummary: **This post was created as part of a How to Service Request (SR) How do we make the Service Requests Icon in the Springboard open the workspace version of Servi…ArunKrishna-Support-Oracle 71 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service -
REST API To Get All The Queues Associated To A Particular ResourceSummary: **This post was created as part of a How to Service Request (SR) Is there a REST API that gives us all the Queues that the particular resource (based on email, …ArunKrishna-Support-Oracle 61 views 2 comments 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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Is it possible to edit the Dashboard functionality for HRHD NextGen Service Request?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to edit the Dashboard functionality for HRHD NextGe…Ionut Merisan-Support-Oracle 41 views 1 comment 0 points Most recent by Anand DN-Oracle Fusion Service
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1Why Mobile CX Service is not displaying all components like action plans?Summary: Need to use CX mobile app to handle SRs Content (required): Dears, I have a requirement to use the mobile application to handle service requests but it`s very l… -
How to send bell notification to other resources when an agent forwards messages to them in SR?**This post was created as part of a How to Service Request (SR)** Release: 22B Summary of the question: Need to Send bell notification to other resources when agent for…Olga Buzatu-Support-Oracle 101 views 2 comments 0 points Most recent by George-Enache-support-Oracle Fusion Service
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Ability to close an SR on the same time when an agent is opening itSummary: Content (required): Hi Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the… -
Is it possible to create multiple Standard Coverage under Subscription Management based on Category?**This post was created as part of a How to Service Request (SR)Release: 11.13.22.04.0 Summary of the question: Is it possible to create multiple Standard Coverage under…Robert Mutton-Support-Oracle 41 views 5 comments 0 points Most recent by Alex Balanovsky Fusion Service
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How to send only bell notification not mail when add team member to service request?*This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: How to send only bell notification not mail when add team m…Robert Mutton-Support-Oracle 21 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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CKFinder in B2B KMSummary: CKFinder in B2B KM Content (required): In B2C- OKA, image properties have browse server option to upload and store images in CKFinder. Whether Similar feature /…
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How to import articles with attachments in B2B KM using REST API?Summary: We are able to import article without any attachments using content import API : /km/api/v1/content/import but not for articles with attachments with the help o…
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Create new sectionSummary: how can merge between two widgets (RelatedAnswers, ForumList) to create new widget about last updates answers? Content (required): Version (include the version …