Category 235
Discussion List
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IS THERE ANY DOCUMENTS OR ARTICLES AVAILABLE FOR REDWOOD UI FOR B2B KM ?Summary: redwood ui for b2b km. Content (required): ALL INFORMATION REQUIRED ABOUT REDWOOD UI FOR B2B KM. Version (include the version you are using, if applicable): Cod… -
Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
How to get Primary Contact Party ID using Person Number in Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: We need to get Primary Contact Party ID using person num…Robert Mutton-Support-Oracle 192 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
B2B KM article deep link frames are not working OFSC integrationSummary: B2B KM article deep link frames are not working OFSC integration Content (required): Our Client is looking for following requirement on relational DB with artic…
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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CKeditor/RTeditor featuresSummary: CKeditor/RTeditor features Content (required): Any document to learn about Rich text editor in B2B service. Requirement: Let say article A is parent article and…
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Offline article content feasiblity on no network areaSummary: Offline article content feasiblity on no network area Content (required): Is there product capablities for Offline article content feasiblity where there is no …
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Requirement for getting an article directly on search with ID or code relational DB in B2B-KMSummary: Requirement for getting an article directly on search with ID or code relational DB in B2B-KM Content (required): DSA has it's own knowledge data base (relation…
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External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…
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Notification /email notifications on knowledge articles.Summary: Notification /email notifications on knowledge articles. Content (required): Whether a feature to notify user on actions like create, update, publish of an arti…
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Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
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Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
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reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
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Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …
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Whether an external tool/engine can work/run for generating recommended article in Service request?Summary: Whether an external tool/engine can work/run for generating recommended article in Service request? Content (required): Whether an external tool/engine can work…
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Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k…
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Does product allow follow/subscribe capabilities of articles for user and get notificationsSummary: Does product allow follow/subscribe capabilities of articles for user and get notifications Content (required): Does product allow follow capabilities of articl…
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Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr…
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How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
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How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…Liviu Snop-Support-Oracle 31 views 1 comment 0 points Most recent by Liviu Snop-Support-Oracle Fusion Service
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Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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Service Default calendar is not showingProfile value is empty?
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Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…