Category 235
Discussion List
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1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.… -
How to enable Cancel Work Order button in Oracle Fusion Service Work OrderSummary: Content (required): User has assigned Service Manager and Service Representative roles. However, cancel work order button is not visible to user in B2B work ord…
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Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med…Elaine Leffler-Support-Oracle 51 views 1 comment 0 points Most recent by ShreySH-Oracle Fusion Service -
Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
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Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli…
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
B2B WO Title from Maintenance Work RequirementSummary: B2B WO Title from Maintenance Work Requirement Content (required): B2B work orders are getting generated through ESS Job 'Create Service Work Orders for Prevent…
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Recommendation on migrating Assignments rulesRecommendation on migrating Assignments rulesSiraj Syed -Support-Oracle 41 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Fusion Service
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BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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Save Very First Auto Reply Email under Messages Subtab in Service RequestSummary: Customer sends an Email to Customer care and an SR is created using the contents of that email. immediately after SR creation, an email is sent to Customer as a… -
Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 82 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
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Internal Help Desk Next Gen - ability to communicate to external partySummary: We are using Internal Help Desk Next Gen. Some of the users need to communicate with external parties as part of the resolution process. This commuication must … -
Enabling visibility criteria on the Messages under Service RequestSummary: Content (required): Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Service Request Object based on the log…
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When SR/Tasks are created, for specific scenarios (SR Type) templates automatically added to SR?Summary: When Service Request /Tasks are created, for specific scenarios (e.g., Specific customer or SR Type), can specifically defined templates be automatically added …
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How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
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Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima… -
How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
SR entitlement based on asset covered in the subscription managementSummary: Hi, Can you help to validate the following use case? In Install Base, I created an top-level asset with asset hierarchy like below, Laptop (SN#100) ---CPU (SN#2… -
why newly created content type is not reflecting for the users of all knowledge roles in b2b?Summary: the new content type which is created in b2b is reflecting for user with knowledge manager role but not for users with knowledge author role and knowledge analy…
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In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…ArpitNVerma 61 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm… -
From where can edit the Audit trail date to be another dateFrom where can edit the Audit trail date to be another date
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How to filter knowledge articles in B2B knowledge management by REST API using facets?Summary: my requirement is the knowledge articles should be filtered based on required facets from the results of ask a question API call using the rest api. Content (re…
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In B2B add synonyms for an article ?Summary: Synonyms not working in my knowledge page after adding the words in Manage search dictionaries. Content (required): Added a synonyms under manage search diction…
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Regular certificate renewalSummary: Content (required): Hi All, We have received a notification of "Certificate Expiry Notification", which will be updating our test and production server certific…
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In B2B under authoring classic page can we filter article by date updated/publishedSummary: Can we filter articles based on ‘date updated’ and /or ‘date published’ in B2B OKM authoring page. Tried to add a filter in advance search but couldn't find the…
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B2B OKM configuration in ODASummary: B2B OKM configuration in ODA Content (required): B2B OKM can be integrated in ODA by doing configuration set up in ODA. But we see below challenges on achieving…
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List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…