Category 235
Discussion List
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IDR_Image invoices are rejected during import with unknown reasonHi， This issue is that the user sent an email and run the “Import Accounts Payable Invoices” and “Invoice Document Recognition Tracking” processes. The “Invoice Documen…Grace Chen-Oracle 31 views 3 comments 0 points Most recent by Madhubabu Badisa Payables, Payments & Cash Management -
Disable AI Support AssistantIs there any way to disable the AI Support Assistant when clicking "Create Service Request"? It's an unnecessary extra step when creating a ticket. I can use a search en… -
How to Show or Hide Recommendation Cards on the Service Request Details PageSummary This article guides you through the steps to show or hide specific recommendation cards—such as Action Plan, Interview, Similar SR, and Knowledge—on the Service …Edson Junior, Oracle 27 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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How to create a Expandable section on Fusion Service UI for REDwood work Orders via Visual BuilderSummary: I want to add a segment/fragment on the Work Order (WO) UI by utilizing the attributes defined for the WO. I tried a few options like creating a fragment and ad…
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Unable to add standard category LOV in the service entitlement matrix classSummary: Hi Team, I am trying to add the "Category" field as new conditional column in the standard coverage which is a standard field in service request object. In the …
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…Domenico Ligato 24 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to get latest updated records from ess_request_history ?Summary: Hi team, We are building a report using the ess_request_history table, where I need to fetch incremental records based on a timestamp filter. However, I couldn’…Siva_1722 13 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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How to use Charges option in oracle fusion receivable transactionBusiness wants to use Charges functionality in oracle fusion receivable transaction, does anyone has any idea how to use this option?Kondalu-Oracle 13 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Using OrderImportService StageOrder to put data into Interface tablesThe SOAP API OrderImportService's StageOrder function is posting data into Header, Line Interface tables but it is not inserting data into Header EFF Interface tables ev…
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Fusion Service Release CenterThe 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference. Service …Edson Junior, Oracle 566 views 5 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
Milestone configuration - Multiple attributes under 'Completes When'Summary: We have 2 milestones configured within Help Desk, First Response Metric and Resolution Metric. These are working, however if the Help Desk ticket is Resolved wi…Dave Saxon - Systems Analyst 13 views 3 comments 0 points Most recent by Dave Saxon - Systems Analyst Fusion Service
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How to apply filter on accound and contact DCL field on service request creation pageSummary: How to apply filter on accound and contact DCL field on service request creation page Content (please ensure you mask any confidential information): While creat…
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Introduce Button that will open Embedd VBCS PageRequirement Is that we want to introduce button in the below screen . On clicking on that it will open VBCS page -Receivables >> Billing >> Click On Transaction Number I…
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How to manually change the retention % in the Standard PO based AP invoiceHi, I tried to create an invoice with retention and came to know that the retention % is defaulted from the PO. Is there any option to manually change the retention % in…Abeshek VP 7 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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need the fusion table to get the queue rule setupSummary: Setup Data required of queue assignment rules and milestone setup from Oracle fusion CX sales and Service Content (please ensure you mask any confidential infor…
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CX Service- Restrict Category and/or subcategory to particular queue resourcesI am looking to restrict several categories and subcategories of an SR to particular queue resources. How can I achieve this in Oracle Fusion CX Service?
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Activities under Help Desk is not in RedwoodSummary: Now Activities Page under Help Desk is not in redwood, is the any possibility to be this page in Redwood in upcoming Release. If yes, Please confirm by which re… -
help deskSummary: Smart action help desk doesn't work - Help Desk Redwood — Cloud Customer Connect -
Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H…Rechal_Shiny 24 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to auto-send Positive Pay file when PPP processing type is set to "Printed" in Fusion?We are looking for a standard method in Oracle Fusion Payables to automatically generate and transmit the Positive Pay file to the bank, even when the Payment Process Pr…shivakumar.gurram 47 views 3 comments 0 points Most recent by shivakumar.gurram Payables, Payments & Cash Management
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Conditional Display of Custom Homepage Menu Links Based on User Language in Oracle FusionHi all, Has anyone worked on enabling or disabling custom home page menu links in Oracle Fusion based on the user's Default Preferred Language (set in Fusion User Defaul…Shwetha Shankar 66 views 3 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
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How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?Summary: Hi, I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID. According to the documentation linked b…
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How to set Category field with standard template as required in Fusion Service RedwoodHi, We want to make the category field as "Required" on Create page of Service Request but I am not able to Duplicate the standard template assigned to category. Please …
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How to Stop SLA Milestone Clock After Working Hours in Oracle Fusion Service?Hi Oracle Community, We are facing a major issue with engineer clock stopped if 9-5pm working coverage timing in Oracle Fusion CX Service. Our SLA/Asset coverage schedul…
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Can we create a field on Work Order Object which can hold a URL link and works as a hyperlinkSummary: Basically, we want to have a field in B2B Work Order page where that field can hold a URL Link in it and works as a Hyperlink. Content (please ensure you mask a…Robin Singh 14 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service