Category 235
Discussion List
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25D Automated Maintenance of Stage TablesAs per the 25D release, the default value for Days to Retain Data Sets Before Deleting has now increased in 60. However, we can't still can't see any data loads older th… -
How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…
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Perform advanced search -findByAdvancedSearchQuery Oracle Fusion HCM APII am trying to call the following API: /hcmRestApi/resources/latest/dataLoadDataSets/action/findByAdvancedSearchQuery I am passing the below request payload: { "filters"…
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How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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How to migrate Service Assignment rules criteria with inactive category or Business Unit?Summary: I am in the process of migration Classic Help Desk to Next Gen Help Desk. I've completed running job1, 2 ,3 and 4. Next step is to create assignment rules manua…
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Is it possible to hide a Category from the UI but still allow backend updatesSummary: We have a requirement where a specific Service Request Category should not be visible to end users in the UI (both Create and Edit pages), but it must still rem…
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All custom saved searches are not getting copied in Redwood service centerSummary: Hi @Edson Junior, Oracle , @Sono Chacko-Oracle , @Karyn Kurland-Oracle, We’ve noticed that the saved searches created in the Classic UI are not visible in the R…
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Skip Coverage WindowSummary: I need your 2 cents on a unique SLA use case CONTRACT & COVERAGE Coverage - 8 AM to 6 PM Monday to Friday But, SLA Contract will pick a time window (say, 9 AM t…AparajitMalliJawaharBapu 3 views 0 comments 0 points Started by AparajitMalliJawaharBapu Fusion Service
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Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re…
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Can we customize the "Manage Depot Repair" search fields (e.g., add Assignee Person filter)?Summary: Hi All, In the Manage Depot Repair page of Service Logistics, we want to add an “Assignee Person” field in the search section to filter repairs by assigned user… -
Service and Field Service Leaders: Join us for CX Solution Overview demo hours!Have you seen a demo of our Service Automation Suite? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly scheduled Oracle CX Sol… -
Understanding Redwood in Oracle ERP Financials – Versioning and MigrationI’m currently exploring Redwood in Oracle ERP Financials and have a few questions: Does Redwood have versioning like V2, V3 for ERP Financials? If yes, then how are thes…
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
How to add a custom field in the Contact subpanel under the Account object?Summary: How to add a custom field in the Contact subpanel under the Account object? Content (please ensure you mask any confidential information): I have created a cust…
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Approval workflow in HRHDThere is a request from one for client to implement approval workflow in HRHD (HR Helpdesk - Redwood) for below 2 business cases. Please let us know whether we have appr…
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How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
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Survey Response UIIntroduction This article presents a custom UI solution based on Visual Builder for submitting survey responses. This solution utilizes a custom UI fragment that dynamic…
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Can manager's manager download performance document of the indirect reportsSenior manager unable to download full detailed performance document for indirect reports As head of department, should be able to download indirect reports performance …Pushpa Nagini Kumari-Oracle 17 views 4 comments 1 point Most recent by Valerio Curzi Performance Management
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How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
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Approvers unable to see or edit the Supplier DFF entered while registering a SupplierOnce the user submits the Supplier registration request then approvers unable to see the DFF entered while registering a Supplier. Even can't see the DFF details from "M…
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How to add refresh button on service request landing pageSummary: Hi @Edson Junior, Oracle Could you please guide us how to add refresh button on service request landing page in redwood service center? Content (please ensure y…Pratibha.Adhav 11 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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Can we cancel the Work Order from Classic UI ScreenIs there a way to cancel the OFSC Work Orders from Classic UI Screen, you can also let me know if this can be achieved through App Composer.
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Unable to find the option to enable the Knowledge with Redwood User Interface feature.Summary: We are trying to enable the Knowledge with Redwood User Interface feature for Redwood Knowledge in our application. However, we’re unable to find the option to … -
Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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Clarification on PIM business Events in NIR and Change ordersSummary: Clarification on PIM business Events in NIR and Change orders Content (please ensure you mask any confidential information): We are developing the Integration w…Sujay Parab-Oracle 4 views 0 comments 0 points Started by Sujay Parab-Oracle Reporting and Analytics for SCM
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How to check Inbound Messages in Redwood Service Request?In SUI, I am able to see the messages. But in Redwood SR, how to check the Inbound Messages?Vignesh Prabhu Ganesan 11 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Unable to select "All Representatives" Timecard Approval for Area of Responsibility(Representative)I am unable to add "all Representatives" flag in Timecard Approval rules, please suggest. Getting this Error :- RUL-05716: The function "GetAllRepresentatives" is not va…Shankar pradhan-Oracle 94 views 6 comments 0 points Most recent by Vasanthi - Oracle-Oracle Workforce Management
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how to Expand Activities Panel Width on SR Overview Page?Summary: how to Expand Activities Panel Width on SR Overview Page? Content (please ensure you mask any confidential information): Hi, On the SR Overview page, the Activi…
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Deprecation of download logs in help menu for Oracle BICC (BI Cloud Connector) in release 25CSummary: Download logs in BI Cloud Connector (BICC) is not longer available in release 25C. Content (please ensure you mask any confidential information): In release 25C…