Category 235
Discussion List
-
How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus…Edson Junior, Oracle 149 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 199 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
-
DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…User_PY4VB 35 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Digital Customer Service -
Best Practice for IB Customer Asset returnedSummary: What is the best practice of managing Customer Assets which are returned by RMA? Content (required): Current behavior we noticed is that following RMA Receipt, … -
Steps to fix back dated State tax rate after payroll has been processed.Payroll for January and February has been processed, and the Balance Exception Report indicates discrepancies for multiple employees across various state taxes. What are…arunsingh_negi2444 8 views 0 comments 0 points Started by arunsingh_negi2444 Reporting and Analytics for HCM
-
Add Internal Notes Section to SR Edit PageHi , I need to add a custom section for internal notes under the Task section in the Service Request Edit page layout. But I’m not able to add it. Any idea how I can do …
-
Getting 'The Feed API is currently unavailable' for service request management.Summary: Not able to display the feeds for Service Request management. Tried following https://docs.oracle.com/en/cloud/saas/fusion-service/fssug/overview-of-activities-…
-
END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
To understand the Performance ImpactTo understand the impact of archival and purge actions on any existing oracle archival and purge options for Fusion Finance (AP, GL, FA), SCM - (Inv, Costing, PO) transa…Deepayan Chatterjee 42 views 6 comments 0 points Most recent by Deepayan Chatterjee Fusion Applications Administration
-
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…
-
EL Expression to get Custom business Object value and lookup valueHello Team, How do we prepare EL expression for getting custom Business Object and look up? I tried different option like: #{fndCommonLookup['TEST_SPACE'].lookupDescript…Jignesh_HAE 17 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
-
Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
-
Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
-
how to take service requests fields data without making extra rest callSummary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle How can I retrieve the Service Request field data without making an additional REST call? I tried the following, bu…
-
Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 65 views 2 comments 0 points Most recent by Sachin Bhadange Fusion Service
-
Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 84 views 5 comments 1 point Most recent by Gaetano Pugliese HCM Communicate
-
Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…
-
How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
-
Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 29 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
-
Setting Service Console Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 23 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
-
Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 29 views 0 comments 1 point Started by Swathi Cherukuri-Oracle Fusion Service
-
Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…
-
How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
-
Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
-
Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
-
SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
-
SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
-
Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
-
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
-
Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…