Category 235
Discussion List
-
how can I remove Service request Update from SR Activity panel?I want to display only action, call and email related update in SR activity panel and I have checked in configure display activity. unchecked make for display but still … -
Redwood - pages in visual vuilder -Summary:We have a requirement to create a custom page using VB Studio. The page should function like a form and include a few columns such as: Name Details Invoice Numbe…
-
Updating Service Request Milestones with Historical DataSummary: We need to import historical Service request data with Milestone . Is there any way provision to import SR milestone information for historical data? Content (p…
-
IDR_Image invoices are rejected during import with unknown reasonHi， This issue is that the user sent an email and run the “Import Accounts Payable Invoices” and “Invoice Document Recognition Tracking” processes. The “Invoice Documen…Grace Chen-Oracle 9 views 2 comments 0 points Most recent by Raluca Chivu-Oracle Payables, Payments & Cash Management
-
ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
query for exit and entry dates of positions occupied by each employe that applied for a requisitionSummary: Hi all , I came across a requirement : to pull the position entry and exit dates in the date range of application submission date of all the persons who applied…Vishwanath 67 views 1 comment 0 points Most recent by Revathiiyyanar Reporting and Analytics for HCM
-
WhatsApp Integration with Fusion ServiceSummary: What are the prerequisites to integrate Oracle Fusion Service (B2B) with WhatsApp to facilitate sending messages to customer directly using communication channel
-
We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.
-
I want to remove the 'Cases' from the 'Select Object Type' dropdownHi In Redwood Service, I want to remove 'Cases' from the 'Select Object Type' dropdown in the 'Create Relationship' smart action for a Service Request. Thanks, Babasaheb…
-
how to enabled this role FOM_EDIT_ORDER_MANAGEMENT_LANDING_PAGE_LAYOUTSummary: We are in Release in 25C Fusion Oracle and we need to Edit the Landing Page but we can not because the privilege is not enable Content (please ensure you mask a… -
How do I collect logs to debug issues with chat and phone call flows?To debug issues with chat and phone call flows in Service Center or HelpDesk, there are two different ways to collect logs. Follow either of the steps to collect log fil… -
1 shipment 2 AR InvoiceWhat should we do if the client made 1 shipment for 2 different items and 2 separated invoices are made for each items? This case involves both CPQ and AR Module. Enviro…Joyce Gutierrez 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
-
Request for Confirmation on SOAP to REST API Equivalents in Fusion 25CHello Team, Please note that we are building a VBCS page for Direct Debit functionalities using Fusion API calls. Based on our findings, below are some of the SOAP APIs …Srinivasa Vallabha-Oracle 14 views 2 comments 0 points Most recent by Srinivasa Vallabha-Oracle Receivables & Collections
-
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (…
-
1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
-
Review Budgetary Control BalancesReview Budgetary Control Balances Hello, please i need support to get THE VIEW OR TABLE that build Review Budgetary Control Balances and build a query as data model TO S…
-
what is the implications when we enable the Oracle SOA Suite as high in Manage Audit PoliciesWhen there any change done in BPM approval rules, we can be able to get the audit report from Oracle SOA Suite. for that Oracle suggested to enable the oracle SOA Suite …
-
Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
-
Increase test window for standard quarterly cadenceDoes anyone know of have any experience with increase the test window that's offered by Oracle from 2 to 3 weeks at all? Trying to see if we can do so to give our teams …Benjamin Coomber - UNN 4 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
-
Rest API is throwing validation errorRest API is throwing validation error (to provide at least item number, item description, keyword as input) . We need an API to help us achieve this requirement. We are …
-
Rest API is throwing validation errorRest API is throwing validation error (to provide at least item number, item description, keyword as input) . We need an API to help us achieve this requirement. We are …
-
Clarification Required on Asset Transfer Between Business Units and Depreciation ResetDear Support Team I would like to escalate the following scenario for your clarification and assistance: We have a requirement to transfer an asset from one Business Uni…User_SC0GZ 26 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
-
How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 1.6K views 34 comments 2 points Most recent by SriniJasthi Oracle AI for Fusion Applications -
Upload Attachments for Historical RecordsHello, We are implementing Fusion Service for one of our clients. They have to maintain record of historical SRs in Fusion Service. There are over 53,000 attachments whi…Shailesh Papat 53 views 3 comments 1 point Most recent by Steve Garvert-Support-Oracle Fusion Service
-
Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
-
How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
-
How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…
-
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 49 views 4 comments 1 point Most recent by Showstopper09 HCM Communicate