Category 235
Discussion List
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How to Automatically Assign a Queue Upon Case CreationAs of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy: Login to App Composer Creat… -
<Wrong Service selection, ignore>Fusion Expense does not allow raising an expense against a Project Budget defined in different ledger than respective User's ledger. Oracle simply mentioned this statem… -
🚀 Accelerate Your Move to Fusion Service: Smarter Migrations with AI-Powered Tools - (Oct 1st)Yes!!!! We have some great news that we want to share with you. Making the shift to Fusion Service Redwood doesn’t have to be complex. Join us to see how Oracle can help…
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How to add an Action plan to a Service Request automaticallyHow to add an Action plan and all the actions present in that Action plan to a Service Request automatically.
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…Edson Junior, Oracle 343 views 2 comments 4 points Most recent by Edson Junior, Oracle Fusion Service
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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Need Feasibility for Redirecting to Previous Page After Save in Service Request Detail PageSummary: In the Opportunity object, once a record is saved from the detail page, the system redirects the user back to the previous (landing/search) page automatically. …
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How many licenses are used for the systemHow many licenses are used for the system
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AI Agent REST Call ErrorSummary: NULL Response for REST call in AI Agents Content (please ensure you mask any confidential information): I've created a Custom Business Object which is a REST ca…Varun_Seenuvasan 13 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Oracle B2B Service - How to Identify Resources in BulkSummary: Security Console User conversion into resource, currently we're doing it manually via Resource Directory and Identifying the employee as resource Content (pleas…
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Export a copy of Oracle Fusion for Data warehousingDear Oracle Team, Our customer have data warehouse and wants a copy of all tables in Oracle Fusion to be exported at daily rate. We have OIC and tried to implement the s…
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Can we restrict the list of employees in REASSIGN Option under actions in Approval notifications?While we are searching for an User to reassign a transaction, can we restrict the dropdown to show only the managers?MandalaCharitha_AssociateConsultant 22 views 2 comments 0 points Most recent by MandalaCharitha_AssociateConsultant Workforce Management
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How to add new customer account flex fields using FBDIHow to add new customer account flex fields using FBDI. Please find the screenshot reference and let us know which sheet and column should be used to add the flex field …
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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How to enable attachment section on work order creation page?Summary: Hi @Edson Junior, Oracle, @Jithesh Vijayakumar-Oracle In redwood service center how users don't have any ability to attach the document while creating the work …
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 31 views 5 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
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Sources to connect/fetch ESS job definition details and ESS job request history tablesHi , I am looking for any latest resources available to fetch ESS job definition details like job name based on the job request history details like request id. Referrin…Harsha_Vardhan_G 24 views 1 comment 0 points Most recent by Madhavi Achyuta-Oracle Reporting and Analytics for ERP
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Warned and Compliance Flags are not updating in HR Helpdesk Milestone recordsSummary: We are using HR Helpdesk milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Co…Nalsoft Pvt Ltd 154 views 3 comments 0 points Most recent by Prasad Singamaneni-Oracle Fusion Service
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Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…
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Smart text usage report in Fusion serviceSummary: I am looking for smart text usage report in the ADF in the fusion service. We have a subject area in the analytics "CRM/Help Desk - Service Request SmartText Us…
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…Kanne Ramu 31 views 6 comments 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Options to Load AP Invoice Files from SFTP to Fusion Without OICOne of the customers mentioned that the AP Invoice import process has not been working for the past few days. Since they are not using OIC, we are unsure which third-par…Sankar Maddiralla-Oracle 1 view 0 comments 0 points Started by Sankar Maddiralla-Oracle Payables, Payments & Cash Management
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
How to disable Service Address source values in Service request standard fieldSummary: In our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that nee…