Category 235
Discussion List
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Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…User_9INCA 4 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…Nalsoft Pvt Ltd 115 views 10 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service
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How can we restrict the categories with Multiple business unit?Summary: I wanted to Restrict access to Categories scan be done setting up Multiple Business Units where categories can be managed via Business Units. But this is not wo…
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Create Service Request via TemplateWe’d like to confirm whether there’s an option to enable or configure templates for Redwood Service Requests. The expected flow is: Create Service Request → Select a Tem…
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Does creating a service request require Accounts to be imported in CX from Oracle ARSummary: Oracle AR has party, customer and site created. To create a service request does it require to create accounts in CX or can the party be used directly in Oracle… -
Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re…
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How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 2.1K views 43 comments 2 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications -
Auto populate Account information on Service Request based on Site selectedSummary: Users only have information for the site where the service request needs to raised. Need to populate the Account related to the site automatically. Content (ple…
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Get ER Model and Data dictionary of a Fusion CX instanceHi. Is there a way to get the entity-relationship model and the data dictionary of a Fusion CX instance? Regards,
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Join us for the Fusion Service Product Council and Oracle AI World 2025 October 12th-16th!Join us in Las Vegas, October 13-16, 2025 to learn why organizations worldwide are flocking to Oracle for the latest AI innovations—and how we can help future-proof your… -
Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
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When a Help Desk ticket is resolved, there is no notification or feedback sent to the requesterSummary: Hello Team, As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notificatio…MD Shahbaaz Meraj-Oracle 21 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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Can we have Save and Close button on Service request details page?Summary: Hi @Edson Junior, Oracle Is it possible to add Save and Close button on service request details page? Thanks, Pratibha Content (please ensure you mask any confi…
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MFA - accounts in Web Service (Wallet)Helo, I have question about the application of Multi-Factor Authentication (MFA) for accounts linked to their databases, specifically regarding scenarios where their Dat…
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Deprecation of download logs in help menu for Oracle BICC (BI Cloud Connector) in release 25CSummary: Download logs in BI Cloud Connector (BICC) is not longer available in release 25C. Content (please ensure you mask any confidential information): In release 25C…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…Edson Junior, Oracle 2.6K views 23 comments 3 points Most recent by Edson Junior, Oracle Fusion Service -
In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …Edson Junior, Oracle 1.4K views 10 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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Restricting SR Updates to Assigned Queue MembersSummary: Hello We have observed an access control issue in Service Requests (SRs): Observed Behavior: Even after an SR is assigned to a specific Queue, users outside tha…
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fusion table that stores information about email notifications that gets triggers to end users.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…poornima_kole 6 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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can field attribute character will be same for every instance in oracleSummary: We are using 2-3 Instances for development Fusion Service Cloud. And have a Different characters in the all Instances for a custom fields. Can it be the same fo…Ridds_patel123123 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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custom business event that I can call from OICHow to create a custom business event when a work definition is created So that I can call the business event from OIC? I have created a custom business object but unabl…
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Can we write validation Rules using EL expression on a date field in Page Composer.Use Case: User should be restricted from selecting date prior to SYSDATE - 2 Questions: Can we add this validation on a date field using Page Composer? What is the EL ex… -
How to create a request for proposal in negotiationsOur requirement is to create an RFP within the system. We initially tried setting it up as an RFQ by including all the questions under the requirement section, but the o…
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Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
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How to Enable the SR Details Page for Selected Users in Oracle Fusion ServiceSummary This article shows you how to enable and test the new Service Request (SR) Details Page in Oracle Fusion Service for a select group of users. This is useful if y…
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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How to show Activities Panel in Redwood for Custom ObjectsSummary: I wanted to show the audit logs for Custom Objects in redwood, but activities panel is not available as OOTB. How can I show the activities panel or the audit l…
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what is the join between GL Journal tables to FND_BPM_TASK_B table.I need to created BIP reportI need to create a BIP report with Journal details ,journal approvers and approval comments .But I tired to join between Journals tables with FND_BPM_TASK_B,fa_fusion_so… -
Proxy Functionality in Oracle FusionIn R12 there was a proxy functionality(Whenever a person is going on a leave, he assigns his work to another user as proxy, Do we have any such functionality in cloud?