Category 235
Discussion List
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-… -
Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe… -
Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…Kanne Ramu 31 views 6 comments 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Options to Load AP Invoice Files from SFTP to Fusion Without OICOne of the customers mentioned that the AP Invoice import process has not been working for the past few days. Since they are not using OIC, we are unsure which third-par…Sankar Maddiralla-Oracle 3 views 0 comments 0 points Started by Sankar Maddiralla-Oracle Payables, Payments & Cash Management
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How to disable Service Address source values in Service request standard fieldSummary: In our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that nee…
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens…Hardik Gupta 27 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
how to create a custom role to inquiry AP invoice and paymentI want to create a AP Inquiry role with inquiry functions, i could't find the exact role to do the job with the time limit, especially for payment inquiry, if anyone kno…
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Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…Chandramouli Yangareddy 47 views 3 comments 0 points Most recent by Michelle Walter-Oracle Fusion Service
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Fusion HCM, Notification page (bell icon) - Dismiss button logic from backendFusion HCM, Notification page (bell icon) has FYI tasks and for them we see Dismiss button. I need help on how to identify the button clicked or not. My requirement is t…
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How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as …Sagar Suavis 16 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service -
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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avoid Signature images attachment in SRSummary: avoid Signature images attachment in SR. When user sent email and its get create service request in oracle. So, signature images like logo of company is also ge…
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How I create agent in Help desk?Hello, I assigned the Help Desk Agent role to a user in Oracle HCM Help Desk. The role assignment is completed successfully, but when I try to add the user as a resource…
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.Summary: Is there any way to Bypass the SSO Logins for External Customers to Login to Bill Management Portal? Content (please ensure you mask any confidential informatio…KLK Chaithanya 4 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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smart form id - for conditionSummary: Control smart form with smartform ID for DFF extension Content (please ensure you mask any confidential information): In 25C Release its possible to control DFF…Chandrakant W 11 views 1 comment 0 points Most recent by Alok Ayachit-Oracle Self Service Procurement
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how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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Guided Journey: Video Not Working When Added to the JourneyHello, We are using the Redwood UI and have added a video to the Guided Journey setup. While the video uploads successfully, it does not play when opened. Is there a spe…
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Conflicting relationship issue while creating SR relationshipsHi, In creating Relationships, should not be able to mark a Service Request as a Parent to it’s own Grandparent Service Request and other conflicting relationships betwe…
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Clarification on D&B Token Usage Counting in Oracle – Organization vs. Unique OrganizationI need clarification on how Oracle counts the usage of D&B (Dun & Bradstreet) tokens in CDM. Specifically: Is token consumption based on the organization name, or is it …
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Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup.Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup. This lookup cannot be edit
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In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smSummary: Hi, In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smart action for a Service Request. For example, when I am…
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Praveen Gehlot 52 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
Does Multifund Accounting affect the behavior of Receipt Posting to Ledger?We have enabled the Multifund Accounting to a certain instance and we notice that we can't post the receipt (applied to an invoice that is not already posted to ledger) …Joyce Gutierrez 13 views 1 comment 0 points Most recent by Anca A-Oracle Subledger Accounting & Accounting Hub
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No QueryNO Query
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To restrict the number of recipients in web messages sent through hr help desk and case managementSummary: To restrict the number of recipients in web messages sent through hr help desk and case management Content (please ensure you mask any confidential information)…Rajaraman Subramanian 12 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service