Category 235
Discussion List
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Urgent: Need Guidance on Logging SR Automatically from Customer Emails in Fusion CX RedwoodWe urgently require your guidance on setting up an automated Service Request (SR) creation mechanism in Oracle Fusion CX Services (Redwood UI) when a customer sends an e… -
AI Features(Service Request Similarity, Service Request Classification) are available in Portuguese?Summary: We are trying to implement these AI features to our customer who using Portuguese Language, but these AI features only available in English language. We wanted …Satyavani Gundumogula-Oracle 25 views 3 comments 0 points Most recent by D Yetter-Oracle Fusion Service
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Can we write validation Rules using EL expression on a date field in Page Composer.Use Case: User should be restricted from selecting date prior to SYSDATE - 2 Questions: Can we add this validation on a date field using Page Composer? What is the EL ex… -
Date Shift issue in Oracle Fusion UI Due to Time Zone conversionWe are facing an issue when date passed into Oracle fusion application UI via FBDI or API (for example 06-27-2025) is being converted and displayed as 06-26-2025 19:00:0…
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Issue with "Create Generic Work Order" Page in Redwood UISummary: Hi Team, We are currently facing an issue with the "Create Generic Work Order" page in the Redwood UI. When clicking the option to create a generic work order, …
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Enable complete button without clicking on edit distributions in account coding workflowIn app notification Complete button is disabled until we click on Edit Distributions and click on save or save and close or cancel on pop up window. We want the Complete…Amol Shinde 21 views 1 comment 0 points Most recent by Kate D.B-Oracle Payables, Payments & Cash Management -
Service Work order OFSC attachment description not coming from OFSC (Redwood)Summary: Greetings, We have an urgent requirement to fulfill on the redwood work order attachment field where we are not able to see the description on the attachment. W… -
MFT4U Server compatibility for Oracle fusion for Corporate card integration Instead of HTTPS ServerSummary: We are in the process of configuring corporate card integration within Oracle Fusion Expenses and have a question regarding the supported transmission protocols…
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how to use 'OPERATING LEASES' in Fusion Assets and not capitalize itWe have a requirement in our project to use 'OPERATING LEASES' in Fusion Assets and not capitalize it. Used 'Operating Lease' as the Lease Classification while creating …
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Intermittent SFTP Connection Errors with Credit Card Feeds – Anyone Experiencing the Same?Hello Community, I’d like to share our recent experience and ask if others have encountered a similar issue. We’ve successfully set up three credit card feeds in Oracle …
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One or more required receipt image is yet to be submittedSummary: Hi, Business want to complete the audit on expense report where receipts are not attached but justification is added in Expense report. We are getting the below…
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How to make attachment mandatory in service request redwood page in oracle fusion serviceSummary: We are using the Redwood UI for Service Requests in Oracle Fusion Service and want to make it mandatory for users to add at least one attachment before submitti…
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is it possible to send an email every time a specific queue is selected?Summary: we would like to send an email, when a specific queue is selected Content (please ensure you mask any confidential information): Version (include the version yo…Rosita Santosuosso 33 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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How to Bulk Update Service Request with different Business UnitsSo basically, users want to Bulk Update some details on Service Request which has been assigned to different Business Units. How can this be achieved please provide a st…
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How to map a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectIn our custom object Project Closure, we have a Dynamic Choice List (DCL) field called Project Name, which is related to the standard 'Project' object and displays the '…
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whatsapp channel configurationwe have a requirement to create service requests from the whatsapp. After creating the SR communication between cs agent and customer should go through the whatsapp only… -
How to perform Mass Download of Document Records for a specific set of employees in a batchHi All, We need to do Mass Download of Document Records Attachments for a set of specific 4K employees. As per the customer requirement, we have to migrate the DOR Attac…Kalyan Mallick 11 views 1 comment 0 points Most recent by Kalyan Mallick HCM Spreadsheet Data Loader (HSDL)
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How to rename goal status indicator on Goals Center pageVia Manage Common Lookups, for HRG_GOAL_STATUS we have renamed 'Not Started' status to another value. However this new value is not getting reflected in the front end. A…
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Request for Trigger Development to Populate "To" Field in ForwardsHi, We have Redwood enabled, so we are using Service Center. We were wondering if it would be possible to develop a create trigger that automatically populates the "To" …
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Not able to create a PO adding Header level DFF and line level DFF in that single payloadAble to create a PO in a single payload having headers, lines, schedules and distributions. However not able to create a PO adding Header level DFF and line level DFF in…
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ERP Sandbox Appearance and CX Redwood/Visual Builder InconsistenciesWe are configuring the appearance of one of our environments and we can see inconsistencies in appearance between ERP and CX after publishing the sandbox we made. You ca…
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Service Work Orders - How to restrict work Order records/ transactions based on Business Unit?Summary: How to restrict work Order records/ transactions based on Business Unit? For Example: BU1 User should not have access to the BU2 records and Vice Versa. Content…
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How to display a new pop-up window on Change order screen when user Clicks on Submit?We have a business requirement, to display a custom message to user to confirm whether they updated specific information on the Purchase Agreement change order screen. H…
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Migration from Summary Notes to InteractionsSummary: We are migrating a ADF Implementation to Redwood Fusion Service and Sales. We have run into a number of problems with the move from Summary Notes to Interaction…Daniel Hales-Deloitte 12 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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Default Work Order Type based on Custom Category of Service RequestSummary: We have custom field on Service Request with values like CUST_TM, CUST_STARTUP etc. and we have Work Order Type with same values CUST_TM, CUST_STARTUP. But I am…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page…Edson Junior, Oracle 135 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How to add Icon in update case smart action?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle In service center we have OOTB smart action to update case contact. there is white button with it to create new c…
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Issue with Create work order, + sign greyed out.Summary: Dear Community While trying to create a work order, the plus sign is greyed out. Is there any seup that I might be missing with the org? I dont think it is an a…
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Redwood outbound call doesn't workSummary: Using svcMca.tlb.api.onOutgoingEvent API on Redwood user interface, the click to call feature doesn't work, no callback is triggered. Also no screenpop happenin…
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Cannot add documents to a caseIt seems that we cannot add documents to a case once it's been created. Is this by design? We are on 25B.