Category 235
Discussion List
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens…Hardik Gupta 22 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
how to create a custom role to inquiry AP invoice and paymentI want to create a AP Inquiry role with inquiry functions, i could't find the exact role to do the job with the time limit, especially for payment inquiry, if anyone kno… -
Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…Chandramouli Yangareddy 31 views 3 comments 0 points Most recent by Michelle Walter-Oracle Fusion Service
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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Fusion HCM, Notification page (bell icon) - Dismiss button logic from backendFusion HCM, Notification page (bell icon) has FYI tasks and for them we see Dismiss button. I need help on how to identify the button clicked or not. My requirement is t…
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How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as …Sagar Suavis 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service -
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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avoid Signature images attachment in SRSummary: avoid Signature images attachment in SR. When user sent email and its get create service request in oracle. So, signature images like logo of company is also ge…
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How I create agent in Help desk?Hello, I assigned the Help Desk Agent role to a user in Oracle HCM Help Desk. The role assignment is completed successfully, but when I try to add the user as a resource…
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.Summary: Is there any way to Bypass the SSO Logins for External Customers to Login to Bill Management Portal? Content (please ensure you mask any confidential informatio…KLK Chaithanya 3 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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Service work order: mass update functionalitySummary: Service work order: mass update functionality Unable to find mass update option in adative search for the work order object Regards, Mohammed Hyder
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smart form id - for conditionSummary: Control smart form with smartform ID for DFF extension Content (please ensure you mask any confidential information): In 25C Release its possible to control DFF…Chandrakant W 11 views 1 comment 0 points Most recent by Alok Ayachit-Oracle Self Service Procurement
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how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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Guided Journey: Video Not Working When Added to the JourneyHello, We are using the Redwood UI and have added a video to the Guided Journey setup. While the video uploads successfully, it does not play when opened. Is there a spe…
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Approvers unable to see or edit the Supplier DFF entered while registering a SupplierOnce the user submits the Supplier registration request then approvers unable to see the DFF entered while registering a Supplier. Even can't see the DFF details from "M…
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Conflicting relationship issue while creating SR relationshipsHi, In creating Relationships, should not be able to mark a Service Request as a Parent to it’s own Grandparent Service Request and other conflicting relationships betwe…
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Clarification on D&B Token Usage Counting in Oracle – Organization vs. Unique OrganizationI need clarification on how Oracle counts the usage of D&B (Dun & Bradstreet) tokens in CDM. Specifically: Is token consumption based on the organization name, or is it …
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Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup.Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup. This lookup cannot be edit
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In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smSummary: Hi, In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smart action for a Service Request. For example, when I am…
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Fusion Service Release CenterThe 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference. Service …Edson Junior, Oracle 532 views 3 comments 3 points Most recent by Edson Junior, Oracle Fusion Service -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…Edson Junior, Oracle 266 views 8 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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Praveen Gehlot 51 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
Does Multifund Accounting affect the behavior of Receipt Posting to Ledger?We have enabled the Multifund Accounting to a certain instance and we notice that we can't post the receipt (applied to an invoice that is not already posted to ledger) …Joyce Gutierrez 11 views 1 comment 0 points Most recent by Anca A-Oracle Subledger Accounting & Accounting Hub
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No QueryNO Query
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To restrict the number of recipients in web messages sent through hr help desk and case managementSummary: To restrict the number of recipients in web messages sent through hr help desk and case management Content (please ensure you mask any confidential information)…Rajaraman Subramanian 11 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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How to disable few values in Service Address Source fieldIn our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that needs to be …
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need clarification deprn_source_code in FA_DEPRN_DETAIL tableLooking for clarification on below questions 1)What does the BOOKS, DEPRN and TRACK values mean in the DEPRN_SOURCE_CODE field on the fa_deprn_detail table? and under wh…