Category 235
Discussion List
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Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re… -
Service and Field Service Leaders: Join us for CX Solution Overview demo hours!Have you seen a demo of our Service Automation Suite? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly scheduled Oracle CX Sol… -
Approval workflow in HRHDThere is a request from one for client to implement approval workflow in HRHD (HR Helpdesk - Redwood) for below 2 business cases. Please let us know whether we have appr…
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Survey Response UIIntroduction This article presents a custom UI solution based on Visual Builder for submitting survey responses. This solution utilizes a custom UI fragment that dynamic…
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Can manager's manager download performance document of the indirect reportsSenior manager unable to download full detailed performance document for indirect reports As head of department, should be able to download indirect reports performance …Pushpa Nagini Kumari-Oracle 11 views 4 comments 1 point Most recent by Valerio Curzi Performance Management
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Approvers unable to see or edit the Supplier DFF entered while registering a SupplierOnce the user submits the Supplier registration request then approvers unable to see the DFF entered while registering a Supplier. Even can't see the DFF details from "M…
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How to add refresh button on service request landing pageSummary: Hi @Edson Junior, Oracle Could you please guide us how to add refresh button on service request landing page in redwood service center? Content (please ensure y…
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Unable to find the option to enable the Knowledge with Redwood User Interface feature.Summary: We are trying to enable the Knowledge with Redwood User Interface feature for Redwood Knowledge in our application. However, we’re unable to find the option to … -
Unable to select "All Representatives" Timecard Approval for Area of Responsibility(Representative)I am unable to add "all Representatives" flag in Timecard Approval rules, please suggest. Getting this Error :- RUL-05716: The function "GetAllRepresentatives" is not va…Shankar pradhan-Oracle 121 views 6 comments 0 points Most recent by Vasanthi - Oracle-Oracle Workforce Management
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how to Expand Activities Panel Width on SR Overview Page?Summary: how to Expand Activities Panel Width on SR Overview Page? Content (please ensure you mask any confidential information): Hi, On the SR Overview page, the Activi…
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Deprecation of download logs in help menu for Oracle BICC (BI Cloud Connector) in release 25CSummary: Download logs in BI Cloud Connector (BICC) is not longer available in release 25C. Content (please ensure you mask any confidential information): In release 25C…
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Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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Show default to All Work OrdersSummary: So, basically we have a subtab called Work Order on Service Request page where in the Show option we want to have default option as All Work Orders but currentl…
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Attachments Read Role in Oracle FusionHi , We have a requirement where we have to provide Attachments Read role to all users in fusion . However its noticed that once the user has this role assigned. He/she …
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Users not able to see ess custom jobsThe BI author role is assigned to the users and report level the permission is given to BI author role, still users are not able to see the Reports from Tools—>Scheduled…Chandana.palaparthi 23 views 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Fusion Service
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Listen for Attachment UploadsSummary: I want to listen for attachment uploads on the Service Request object to update a flag on the record. We are implementing in Redwood and wondering if this is ac…Daniel Hales-Deloitte 21 views 2 comments 2 points Most recent by Daniel Hales-Deloitte Fusion Service
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Unable to add standard category LOV in the service entitlement matrix classSummary: Hi Team, I am trying to add the "Category" field as new conditional column in the standard coverage which is a standard field in service request object. In the …
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which business event will trigger at the time of funds checking?Need to getinformation upon which business event will trigger at the time of fundschecking while creating the prepayment invoice?Mohan Terli 11 views 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Payables, Payments & Cash Management
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Can we update user timezone for all users at the same timeSummary: Is there a way to update the user timezone for all users at the same time in Oracle fusion which is usually set from user_menu>Set Preferences>Regional>Time Zon…Hriman Mandal 51 views 2 comments 1 point Most recent by HD - Fusion ERP-Oracle Fusion Applications Administration
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How to migrate data from Netsuite to Oracle FusionHello, is there anyone who has an experience with data migration from the NetSuite application to the Oracle Fusion application?Hila Maimon-Oracle 76 views 4 comments 1 point Most recent by Hila Maimon-Oracle Fusion Applications Administration -
Show Message After Account Selection (Create Service Request Page)Hi, In 25C, When I select an account on the 'Create Service Request' page, I want a message to be displayed on the same page after selecting the account. Thanks, Babasah…
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How to use Charges option in oracle fusion receivable transactionBusiness wants to use Charges functionality in oracle fusion receivable transaction, does anyone has any idea how to use this option?
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Is Oracle compatible with Outlook (new) version?I have noticed a number of times within our instance, that Oracle Fusion does not accept email approvals or drag and drop attachments from Outlook's new version. I can g…Christina O 21 views 1 comment 1 point Most recent by Andrada-Oracle Fusion Applications Administration -
How to enable attachment section on work order creation page?Summary: Hi @Edson Junior, Oracle, @Jithesh Vijayakumar-Oracle In redwood service center how users don't have any ability to attach the document while creating the work …Pratibha.Adhav 31 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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Transaction Receipt Method for Customer Payments feature is available within CollectionsAs part of Oracle 25D, the "Transaction Receipt Method for Customer Payments" feature is available within Bill Management and Collections. However, if the business choos…Rangoji Mahesh 21 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Smart text usage report in Fusion serviceSummary: I am looking for smart text usage report in the ADF in the fusion service. We have a subject area in the analytics "CRM/Help Desk - Service Request SmartText Us…Varun Thankappan 21 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Change Registered EmailSummary: Change Registered Email Content (please ensure you mask any confidential information): Due to company will change the domain of the email, therefore all the reg…