Category 235
Discussion List
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How to enable Redwood UI Knowledge features for HR Help Desk ?Summary: Knowledge tile is enabled but Redwood features are not enabled also I am not able to create an Article from Authoring Classic @Chris Warner Content (please ensu… -
Can we use notification preferences to send a notification to an additional user on a ticketSummary: Hi all, We have a use case in our "Create Internal Help Desk Request" flow where a request can be submitted on behalf of another user. In such cases, we want to…
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How do I solve my pending supplier spend authorization after all approver has completed?I have a situation where end user submit for new supplier registration. After that the approver had approved the supplier, however the status still showing as 'A spend a…it_admin_prolintas 15 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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Disable comment section in Request Change Oracle Time and LaborLogin as Employee and go to "Time and Absences" Click on "Request Time Changes" Select date and Click on Add in Time Entries Here under time entries there is a box for "… -
Sort Punch In and Punch Out entries chronologically so they are displayed in correct order on the TCWhen data comes from the integration, it is not displayed correctly in the timecard. The latest punch-in and punch-out entries are not created with the payroll time type…
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Why does this filter returning an error in UISummary: I created a custom cx-picker with a query that looks like this: The field is displaying correctly but it is returning an error when…
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Creating a Purchase Requisition using REST APII wanted to create a PR using the oracle's published API /fscmRestApi/resources/11.13.18.05/purchaseRequisitions I added other mandatory details as mentioned in the samp…
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Is there a restriction on number of queue configured for Fusion Service RequestSummary: As part of Fusion Service implementation, we are implementing queues and queue assignment. The queue assignment number is expected to go beyond 700 based on the…
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How to hide search knowledge smart action from oracle service center?Summary: Search knowledge smart action is not listed in app composer smart action list to enable and disable it from there, Is there any way to disable it from action ba…
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Need a Oracle Document Link that lists down OOTB Fusion Service ReportsSummary: We need to provide the client a document link which gives a brief of what are the OOTB Fusion Service Reports provided with the product. Looking for a link on d…Anubha Vijayvergiya-Oracle 12 views 4 comments 0 points Most recent by Anubha Vijayvergiya-Oracle Fusion Service
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Upload Attachments for Historical RecordsHello, We are implementing Fusion Service for one of our clients. They have to maintain record of historical SRs in Fusion Service. There are over 53,000 attachments whi…
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How to Automatically Assign a Queue Upon Case CreationAs of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy: Login to App Composer Creat… -
<Wrong Service selection, ignore>Fusion Expense does not allow raising an expense against a Project Budget defined in different ledger than respective User's ledger. Oracle simply mentioned this statem…
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🚀 Accelerate Your Move to Fusion Service: Smarter Migrations with AI-Powered Tools - (Oct 1st)Yes!!!! We have some great news that we want to share with you. Making the shift to Fusion Service Redwood doesn’t have to be complex. Join us to see how Oracle can help…
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How to add an Action plan to a Service Request automaticallyHow to add an Action plan and all the actions present in that Action plan to a Service Request automatically.
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…Edson Junior, Oracle 556 views 2 comments 4 points Most recent by Edson Junior, Oracle Fusion Service
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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Need Feasibility for Redirecting to Previous Page After Save in Service Request Detail PageSummary: In the Opportunity object, once a record is saved from the detail page, the system redirects the user back to the previous (landing/search) page automatically. …
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How many licenses are used for the systemHow many licenses are used for the system
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AI Agent REST Call ErrorSummary: NULL Response for REST call in AI Agents Content (please ensure you mask any confidential information): I've created a Custom Business Object which is a REST ca…Varun_Seenuvasan 14 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Export a copy of Oracle Fusion for Data warehousingDear Oracle Team, Our customer have data warehouse and wants a copy of all tables in Oracle Fusion to be exported at daily rate. We have OIC and tried to implement the s…
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Can we restrict the list of employees in REASSIGN Option under actions in Approval notifications?While we are searching for an User to reassign a transaction, can we restrict the dropdown to show only the managers?MandalaCharitha_AssociateConsultant 22 views 2 comments 0 points Most recent by MandalaCharitha_AssociateConsultant Workforce Management
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How to add new customer account flex fields using FBDIHow to add new customer account flex fields using FBDI. Please find the screenshot reference and let us know which sheet and column should be used to add the flex field …
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 31 views 5 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
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Sources to connect/fetch ESS job definition details and ESS job request history tablesHi , I am looking for any latest resources available to fetch ESS job definition details like job name based on the job request history details like request id. Referrin…Harsha_Vardhan_G 31 views 1 comment 0 points Most recent by Madhavi Achyuta-Oracle Reporting and Analytics for ERP
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Warned and Compliance Flags are not updating in HR Helpdesk Milestone recordsSummary: We are using HR Helpdesk milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Co…Nalsoft Pvt Ltd 153 views 3 comments 0 points Most recent by Prasad Singamaneni-Oracle Fusion Service
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Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…