Category 235
Discussion List
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Hebatullah Ahmed 42 views 3 comments 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service -
How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o… -
How to route the call to appropriate account/service request?Summary: How to route the call to appropriate account/service request in Live experience? Content (required): If the End user has an account in b2b and has raised SR and…
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Full text indexing jobs are in B2B KnowledgeSummary: Full text indexing jobs are in B2B Knowledge Content (required): We see Knowledge search and content batch job and can schedule it but don’t see any jobs for fu…
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Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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In Message subtab under Service Request object need to change the labels of Message typesSummary: Content (required): In Message subtab under Service Request object need to change the labels of Message types like Customer Entry, to be renamed as ‘Send messag…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
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regarding disabled object (CHILD LEVEL CATEGORY) IN B2BSummary: IN B2B Demo instance service offering->service request->manage service request categories. I able to Create top level categorie(KNOWLEDGE BUCKET) but not child …
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Is there a way to view chat transcript if it is not associated to a contact or SRSummary: Is there a way to view chat transcript if it is not associated to a contact or SR Content (required): We are seeing chats with no contact associated and Agent a…
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How to stop the cursor from moving to the top of the page when a notification pops upSummary: Content (required): It happens so that when the client is typing in the solution description box in the service request object and a notification pops up, the c…
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Can We create custom report in live experience admin console other than the standard reportSummary:Can We create custom report in live experience admin console other than the standard report? Content (required):Can We create custom report in live experience ad…
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Export option other than export to csv in live experience admin consoleSummary:Export option other than export to csv in live experience admin console Content (required): Can We export data of reports present in live experience report tab b…
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Removal of tabs from live experience mobile (Demo App)Summary: Removal of tabs from live experience mobile (Demo App) Content (required): Can we remove tabs from live experience mobile (Demo App) like Basic Guidance, Person…
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Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
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Is there a way to determine what other fixed choice list field are using a specific lookup?Summary: Content (required): we know that lookup type is reusable, is there a way to determine what are the fields that use that lookup type? Example i have lookup up ty…
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How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
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We have a requirement to add custom fields in the User Creation Page.Summary: But when checked from Resource entity we were able to add the fields on the desktop pages of Creation Page layotu but the same is not exposed on UI. Any suggest…Venkat Mekala 21 views 1 comment 1 point Most recent by Nicoleta Chiru-Support-Oracle Fusion Service
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How to make changes in engagement scenario that affect the LX Demo app?Summary: How to make changes in engagement scenario that affect the LX Demo app? Content (required): I Tried to make changes in the default engagement scenario like enab…
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B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link…
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How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
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To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…
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Set security context in the scriptSummary: We have a scenario where the record creation requires additional privileges and part of the script should be executed as privileged function. mainFunction_unpri… -
how to integrate knowledge management with oracle field serviceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):