Category 235
Discussion List
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Is it possible to add custom values to the Compose field on Message subtab of Service Request DetailSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Can we get all Lookup Codes present in the B2B Service cloud Application Using Adaptive Api Search.Summary: we're trying to fetch all the lookup codes present the B2B Service cloud Application Using Rest Api and Adaptive Search as well, any suggestions would be apprec…
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B2B KM REST API to get Video file or attachments of article.Summary: B2B KM REST API to get Video file or attachments of article. Content (required): B2B KM REST API to get Video file or attachments of article. Client want to fet…
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…dinesh.mangilipelli 52 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
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We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …Tejesh Bunga 32 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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error occured when i try to update user group using rest apiSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):dinesh.mangilipelli 32 views 1 comment 0 points Most recent by Claudia Davis-Support-Oracle Fusion Service
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How Live experience cloud support surveys (or) it integrates with Survey tool?Summary: How Live experience cloud support surveys (or) it integrates with Survey tool? Content (required): Version (include the version you are using, if applicable): 2…
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list -
Please need to know why the system calculate time remaining 2 days instead of 1 dayand schedule from 9 AM to 5 pm from Sunday to Thursday.
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how to manage queue in live experience so that an associate should not be idle for a longer time?Summary: how to manage queue in live experience so that an associate should not be idle for a longer time? When Shared queue is enable in a team (so all the available as…
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What does the Service Functional Catalog used for in PIM?Summary: Can we get the Categories created in PIM directly in Service Request Categories? We have a option of Functional Catalog Are which is Service. Where does that op…
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Is Live experience HIPAA compliant?Summary: Is Live experience HIPAA compliant? Content (required): Is Live experience HIPAA compliant? Pls share Data security documentation links Version (include the ver…
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What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a…
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Does Live experience cloud offer live chat?Summary: Does Live experience cloud offer live chat? Content (required): Does Live experience cloud offer live chat? Like can a end user first have a chat with the assoc…
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How to manage skill and role of users in b2b cloud and live experience?Summary: How to manage skill and role of users in b2b cloud and live experience? Content (required): Let's say there is a user which has administration role in b2b servi…
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what configuration needed for reflection of create article button in authoring page of b2b instanceSummary: create article button in authoring page under knowledge offering in not appearing. Content (required): In oracle b2b Infosys instance i created a user and assig…dinesh.mangilipelli 73 views 1 comment 0 points Most recent by Claudia Davis-Support-Oracle Fusion Service
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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To see if different Inbound Email template can be used based on the Fields in B2B Service Request.Summary: To see if different Inbound Email Template can be used based on the fields (SR Type, Site) in a Service Request in Oracle B2B Service. Content (required): Versi…
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If the Attachments in Service request are getting cascaded to Tasks in OFSC?Summary: If the Attachments in Service request are getting cascaded to Tasks in OFSC? Content (required): Version (include the version you are using, if applicable): Cod…
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How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
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Hebatullah Ahmed 41 views 3 comments 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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How to route the call to appropriate account/service request?Summary: How to route the call to appropriate account/service request in Live experience? Content (required): If the End user has an account in b2b and has raised SR and…
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Full text indexing jobs are in B2B KnowledgeSummary: Full text indexing jobs are in B2B Knowledge Content (required): We see Knowledge search and content batch job and can schedule it but don’t see any jobs for fu…