Category 235
Discussion List
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23D Feature for reversing transfer to subledgerIt has been announced that in 23D update we will be provided with the option to reverse the transfer to subledger process. Do anyone have any guidance for the feature an… -
ADF Error when hiding Disability Info section in personal Details pageHi All, We just came across an ADF error which is triggering when navigated to 'Biographical Info' from 'Personal Details' QA, provided that the disability info section …
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How to use Rich Text Editor and Attachments in a custom VO?Summary: Hello community. We have a new requirement here which we need to two features in a custom object: A Field in UI that works as text area rich text editor. A Fiel…
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What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a…
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Is it possible to send email from service request to email id that is not a contact in Oracle FusionSummary: Is it possible to send email from service request to email id that is not a contact in Oracle Fusion CX B2B Content (required): Version (include the version you…
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23C Oracle Release Update - New Features doubtsSummary: 23C Oracle Release Update - New Features doubts Content (required): Hello, In the context of the new features listed on the 23C update cloud readiness (https://…
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Restricting deletion of certain category attachments on the Service request by anyoneSummary: Restricting deletion of certain category attachments on the Service request by anyone Content (required): Hello, We have a business requirement to secure SR att…
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How can I be notified when user response to the message in SR?Summary: When composing a response from SR--> Messages, user receives email notification. How can I be notified when user replies to the email? The user reply can be see…
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23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using … -
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas…
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Is it possible to create service request template for outbound communicationSummary: We are sending out outbound queries/communications like probation reminders, mandatory training reminders to line manager or employees using HR Helpdesk, to gen…
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How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag…
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'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
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Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…
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Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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When composing a message in SR, how to populate all email addresses?Summary: Content (required): Auto SRs being generated via Inbound email. When a user sends an email to raise an SR and keep other persons in CC, we can see the icon whic…
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Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
How to send a simple text via rest without a body in OIC?Summary: I'm trying to integrate with the Oracle Cx sales products API so I'm using the following API in the enclosure part: ttps://customerEnvironment:443/crmRestApi/re…Jefferson de Laureano 51 views 1 comment 0 points Most recent by Jefferson de Laureano Fusion Service -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Extract the ID of a department (going active on 01 october) from FusionHello, In Fusion we have created a department that will become active on the 1st of October. For our integration with Taleo I need the Department ID of this department a…
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KM Article DeepLink?Summary: What's the deeplink syntax for KM article? We'd like to embed the article link into a custom page for user to click and open the clicked article. Content (requi… -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Venkat Mynampati-Oracle 1 view 0 comments 0 points Started by Venkat Mynampati-Oracle Fusion Service
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Credit card capturing & pre-auth on Service requestSummary:Hello, We are interested in collecting credit card information and payment preferences within the context of B2B service requests. Additionally, we aim to incorp… -
How to enable Save Searches for all usersSummary: Content (required): How can we enable Save Searches for all users in Service Request Page? When you save a personalize search, its only available to the user wo…
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AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to…
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How to enable Cases subtab in Contacts layout?Summary: Content (required): Hi, I want to enable Cases subtab in the Contacts layout but I cannot see the subtab in the application composer when I am modifying the Con…