Category 235
Discussion List
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How to configure, when child service request is open, parent service request cannot be resolvedSummary: Parent SR cannot be updated to resolved, when child SR is open Content (required): In Fusion Service, Created a 1:M relationship between Service Request to Serv… -
Work Assignment and Omni Routing in Fusion Service Webinar, May 31Great news - the recording of this webinar along with the associated slides, Q&A and related links can be viewed HERE. We are pleased to announce our upcoming live webin…Elaine Leffler-Support-Oracle 102 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle Fusion Service -
Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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Is there a way to upload SR Categories in bulk in Fusion Service?Summary: Content (required): We have around 400 categories which have to be defined in Fusion Service. Instead of creating them manually, do we have any option to upload…
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How to wrap text in a column ?Summary: We created a custom object called event capture under service request and we created a sub tab for that to capture the information as shown in the screenshot. C…ArunKumar AC 82 views 1 comment 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Fusion Service
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How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
Announcing Delta Certification Exams - an easier way to maintain your certificationProfessional credibility, greater job satisfaction, and increased career opportunities, to name a few, are benefits of keeping your certifications current. We are very e… -
Web services to invoke custom ess jobs and download the output.Summary: Hello, Team. Greetings for the day We need to share the bip report output with a third party system. Instead of sharing the file via SFTP, we are considering cr…Sameer Malhotra 51 views 2 comments 0 points Most recent by Venk Kudire- Support-Oracle Fusion Service
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Is it possible to Mask/Hide Created By on SR Message?Summary: We have a requirement to mask or hide the created by value on SR message. I have checked App and Page Composers. App Composer doesn't provide configuration for … -
Join us for Oracle Product Council Week (May 15th - May 19th )What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…Elaine Leffler-Support-Oracle 71 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle Fusion Service
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Parent Category on Service Request PageSummary: Content (required): When we create a Service Request with a child level category, it only shows the child category name. There is no way to identify the Hierarc…
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1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…
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How to enable Cancel Work Order button in Oracle Fusion Service Work OrderSummary: Content (required): User has assigned Service Manager and Service Representative roles. However, cancel work order button is not visible to user in B2B work ord…
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Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med…Elaine Leffler-Support-Oracle 51 views 1 comment 0 points Most recent by ShreySH-Oracle Fusion Service
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Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
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Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli…
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
B2B WO Title from Maintenance Work RequirementSummary: B2B WO Title from Maintenance Work Requirement Content (required): B2B work orders are getting generated through ESS Job 'Create Service Work Orders for Prevent…
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Recommendation on migrating Assignments rulesRecommendation on migrating Assignments rulesSiraj Syed -Support-Oracle 41 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Fusion Service
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BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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Save Very First Auto Reply Email under Messages Subtab in Service RequestSummary: Customer sends an Email to Customer care and an SR is created using the contents of that email. immediately after SR creation, an email is sent to Customer as a… -
Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 81 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
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Internal Help Desk Next Gen - ability to communicate to external partySummary: We are using Internal Help Desk Next Gen. Some of the users need to communicate with external parties as part of the resolution process. This commuication must …
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Enabling visibility criteria on the Messages under Service RequestSummary: Content (required): Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Service Request Object based on the log…
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When SR/Tasks are created, for specific scenarios (SR Type) templates automatically added to SR?Summary: When Service Request /Tasks are created, for specific scenarios (e.g., Specific customer or SR Type), can specifically defined templates be automatically added …
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How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
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Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima…