Category 367
Discussion List
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Update Coverage Template adjustments using RESTSummary: Update Coverage Template adjustments using REST Content (required): We have a requirement that many of our service agreement subscriptions will have subscriptio… -
Possibility to add automatically new IB assets to an existing subscriptionSummary: Content (required): Hi, We are creating IB assets when different orders are shipped. Those IB assets are associated to extended warranty / subscription items. I…Andreea Palacian 31 views 2 comments 0 points Most recent by Andreea Palacian Subscription Management
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Pricing for Hour UOMSummary: Pricing for Hour UOM Content (required): We want to price the subscription for a service level agreement of UOM Hour. This will be a manual charge and we don't …
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Can we have different amount to be billed to customers based on milestones for a warranty product?Summary: In current system, if we generate billing schedule for a one time charge product (Enabled periodic billing) , billing will be generated based on the billing fre…Shahul 81 views 4 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Subscription Management
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CyberSource Gateway setupSummary: We attempted to configure the CyberSource Gateway in the Payment module's Manage Payment System, but we are unable to save the Access Key and Sign Key. Could it… -
API to look up the meter template Ids associated to productsWhile creating Subscriptions from CPQ, we don't know the OSS Meter Template Ids in order to associate to the Usage Products and Charges. Is there an API that can be call… -
Support Credit Card customerSummary: We would like to know how to add payment details, such as credit card information, to an account. Do we have any documentation that we can review in order to co…Mary Tse 52 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Business Events subscription for non-OIC platformsSummary: Is it possible to receive the 'Create OSM subscription' event from Service Now via Boomi ? Content (required): Version (include the version you are using, if ap…
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subscription total contract value is blankSummary: Subscription total contract value is being blank Content (required): Hi Everyone, Upon creation of a subscription, total contract value is being blank but it's …
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Bill To Site - cannot getting any drop down selection on the Create subscription processSummary: The Bill to Site field cannot be manually entered and there is nothing in the drop-down menu to search. I'm not sure what the issue is. Content (required): Vers…
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If Customer Acceptance is Required then who will approve the subscription?Summary: In Renewal Controls, If Customer Acceptance is Required then who will approve the subscription? Is there any workflow defined. If yes, where it has been defined…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 157 views 3 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management -
ARC Qualification Assessment Remediation - Oracle Fusion CloudI came here from Oracle Support Page (support.oracle.com) since I need some guidance regarding ARC Qualification Assessment on our environment for Subscription Managemen…Darryl Abapo 42 views 1 comment 0 points Most recent by Andreea Gel-Support-Oracle Subscription Management
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Subscription stuck in Under Amendment and Product Line stuck in Pending ApprovalSummary: Subscription stuck in Under Amendment and Product Line stuck in Pending Approval Content (required): Subscription stuck in Under Amendment and Product Line stuc…Neelesh Varma 31 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Reference to Project contracts or Projects in subscriptionSummary: Our client want to implement service contracts either by subscription management or by Enterprise contract . They want to associate project details to the servi…
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How to generated the billing summary using the Billing Date as Day.**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: Billing Summary not getting generated correctly after using Day=…Ed Gomez-Support-Oracle 33 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
Why am I not able to modify the Tax Control fields on active subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: I'm trying to modify the tax classification code on a subscription… -
Can we Retain subscription Number upon duplication the existing subscription on to a new oneSummary: is there a way we can retain original subscription number upon duplicating the existing one to a new subscription. Content (required): Version (include the vers…Noorfatima Inamdar 52 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…Nick De_Louise 41 views 3 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to import Estimated Tax into Subscription Management?**This post was created as part of a How to Service Request (SR) Release: [23A] Summary of the question: How to import Estimated Tax into Subscription Management? Suppor…Ed Gomez-Support-Oracle 34 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to retrieve the Subscription Products Associated Assets through Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: We would like to retrieve the Subscription Products Associated Ass…Ofelia Vez-Support-Oracle 52 views 4 comments 0 points Most recent by Bruno Matheus Subscription Management
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How to verify whether Unit SSP is enabled in SMC ?Summary: Greetings! How to verify whether Unit SSP is enabled in SMC ? Thank you. Content (required): Version (include the version you are using, if applicable): Code Sn…Pallab 41 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle Subscription Management
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Can Asset Group Covered Level price be calculated based on the Asset group and the number of assets?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: When users chose Asset Group as Covered Level, system expects the …Ed Gomez-Support-Oracle 32 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to put a hold at the line level for specific product lines and be able to bill the other lines?**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: User needs to update the status at the product line for Subscripti…Ed Gomez-Support-Oracle 43 views 1 comment 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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Use case for associate asset in subscriptionsSummary: If we are adding an associate asset to the subscription product, can it be used for coverage adjustments in field service or Depot Repair? Also we noticed that …
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Is there a quotation process in Subscriptions?**This post was created as part of a How to Service Request (SR) Release: 23A Summary of the question: Is it possible to create a quotation having a negotiation with cus…Oscar Milan-Support-Oracle 31 views 1 comment 0 points Most recent by Oscar Milan-Support-Oracle Subscription Management -
Is there a restriction to delete associate asset record for a closed product line?Summary: Hi All, We are not able to delete the associate asset record on a closed product line. is this a standard functionality? Please help. Content (required): Versio…Abhishek Nirgudkar 42 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management -
How to migrate custom roles from one POD to other?**This post was created as part of a How to Service Request (SR)** Version : 23 A Summary: We have many custom roles defined and tested in lower instance. We would like …Varun Malhotra-Support-Oracle 31 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management
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How to check if a subscription has been renewed or notSummary: How to check if a subscription has been renewed or not Content (required): How to check if a subscription has been renewed or not Version (include the version y…
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How can we change the subscription number of a renewed subscription?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: We need to have the Original Subscription number with a …Víctor-Support-Oracle 42 views 1 comment 0 points Most recent by Víctor-Support-Oracle Subscription Management