Category 453
Discussion List
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Benefits: Biweekly Billing Frequency in Billing CalendarsSummary: Navigation: Benefits Administration > Plan Configuration > Year Period and Billing Calendars > Billing Calendars > Create > Billing Frequency The default billin… -
How to Add Guided Journey at benefit Enrolment pageSummary: We are in middle of Benefit implementation, one of our requirment is to configure guided journey at variouse level of benefit enrollment page. Me→Benefits Me→Be… -
How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
Spouse coverage must be under or match the employee coverage (up to 500k)Summary: Hi Team, Hope you’re all doing well. I’m reviewing an issue in Production where the Voluntary Spouse Insurance Plan is allowing spouse coverage to be more than …
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Best practice to create branches in VBS with in one workspace for multiple requirements in DEVSummary: Advise on the best practice to create branches in VBS when one developers are working on multiple requirements. Content (please ensure you mask any confidential…
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Change Beneficiary Page Not Picking Up New Contact/OrganizationSummary: We have an employee who has added a Trust to beneficiary organizations, but when going through the 'Change Beneficiary' self-service link, the Trust does not sh…
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Request to Hide Cost Information on Benefits Enrollment ScreenWe would like to explore the possibility of hiding the cost information on the Redwood benefits enrollment screen. Context: This specific benefit has no registered fees … -
National Identifier field missing in People to Cover Redwood pageSummary: In RUI People to Cover Page we get the Option of National Identifier but in Redwood page this is missing when we navigate through My Client Groups → Show More →…
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Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles… -
Hide or remove Coverage field for Group Income Protection Plan onlySummary: Hide or remove Coverage field for Group Income Protection Plan only Customer want to hide or remove Coverage field for Group Income Protection Plan only As cove…
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Automatic life event for DFF changesSummary: Hi, Could some advise, how do we trigger life event when there are any changes to DFF on person assignment page. Thanks, Nancy Content (please ensure you mask a…
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Smoker status for blank in eligibilty profileSummary: Smoker status for blank in eligibility profile Content (please ensure you mask any confidential information): Hi, We have optional life plan based on smoker sta…
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Redwood - how to Hide Document Records in Benefits Self service (overview) pageWe need to hide the document records only in Benefits ESS page.
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Redwood Benefits: People to Cover and Person Beneficiary OrganizationsHi, What does Person Beneficiary Organizations do? Upon checking it is just adding the Trust and we already have that to People to Cover, what is the difference? If we r… -
New Hire Life Event - Backed Out automaticallyHi, We have been encountering New Hire Life Event backed out automatically. Currently, there is no active process in places that would automatically back out the Life Ev…
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Benefits Summary PageSummary: After migrating the summary page to Redwood, I'm having some issues with the Actions menu. Two links aren't showing up. I found something similar here on CC, bu…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…
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Life event triggers everydaySummary: We have a person selection formula to trigger a life event. We do not have data changes setup; we will only trigger the life event using the scheduled process '…
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When a non-worker transitions to employee status, the system fails to update their benefit relationsWhen a non-worker transitions to an employee, the system fails to automatically update the associated benefit relationship from the non-worker assignment to the employee… -
Few Links missing under actions (Benefits Summary Page)Hi Team , We are unable to see highlighted actions in benefits summary page (Redwood) , could you please assist us in finding the reason why it is invisble and how to ma…
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Update HSA Maximums no updating for Open EnrollmentSummary: I am working on Open Enrollment and am updating the new amounts for the new HSA amounts of $4,400 and $8,750. I have updated the Coverage amount for the Employe…
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how to create a HSA unrestricted life eventSummary: I have created a new life event HSA and done configurations at program level. How do I restrict only for HSA, it's giving options to change all FSA and HSA enro…
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Hide "Delete" button in People to cover Redwood UIOur customer needs to hide the Delete button when a employee edits a contact in People to Cover and in Enrollment Journey: We tried with VB Studio business rules but wit…
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Is it possible to require the DOB and Gender in People to Cover in Redwood?Summary: In Redwood Benefits, we use “People to Cover” to add contacts and we are looking to make date of birth and gender required when adding a new contact. Content (p… -
Benefits rejection comment in notificationIs there a way to obtain the comment made by the Benefits Admin in the rejection notification?
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Administrative life event setupSummary: Could anyone please guide me on how to set up the Administrative Life Event in 25C? If you have a list of key steps or any documentation, please share it with m…
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LOA and Return from LOA error - Rate Overlap for the standard rateSummary: We have business require to setup coverage and rate end date of Life Insurance plan, post six month of event date. To achieve this we created Coverage start dat…
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Employee is not able to upload document under pending actionsSummary: Hi, We are facing issue where employee is not able to upload a document e.g: proof of other coverage under pending actions. So, the use case is if the employee …
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Idea/Request-Hide Self reported life events section under Benefits service centre based on countrySummary: Hide the self-reported life events section under benefits service centre based on country. Currently there is only True/False to hide the section by VBCS in exp…
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Selecting emp plus spouse as a option if employee is not present, system is not throwing an errorThe Employee do not have spouse added as contact, but when we select the emp+spouse option for Medical Plan. The system allows us to enroll in the plan and does not thro…