Category 676

Discussion List

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  Redwood OTL Timecard Grid - screenshot and release date?

  Summary: Could someone provide a screenshot of the new OTL Timecard Grid? I have looked but have not found anything so far. Also, do you know when this will be released?…

  Accepted answer

  WGreg Lyon 311 views 8 comments 0 points Most recent by Bryan Kennerley Feb 6, 2024 11:21AMWorkforce Management
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  Hide Non worker in Organization Chart in Connections

  Summary: Hide Non worker in the Organization Chart for Connections Content (required): Hello Good Day!, Is there any way to hide the Non-worker in Organization chart of …

  Received Response

  Chieral Vince 282 views 6 comments 0 points Most recent by Viju George Jan 5, 2024 1:57PMConnections
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  23C Customer PERFORM MASS UPDATES TO HELP DESK REQUESTS IN THE REDWOOD USER EXPERIENCE

  Summary: We enabled this feature in our test environment, but the directions are not clear on how to utilize the function Content (required): Directions: Help Desk agent…

  Received Response

  Cari 131 views 1 comment 0 points Most recent by jkolb-Oracle Oct 27, 2023 12:01AMHelp Desk
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  23C Moved To Prod - Tickets not Routing to Queues

  Summary: Has anyone else moved 23C to Prod? Our tickets are no longer routing to queues (categories are being chosen). Content (required): Since accepting the 23C patch,…

  Received Response

  Cari 141 views 8 comments 0 points Most recent by Cari Sep 7, 2023 1:44PMHelp Desk
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  My Messages - Access Directly

  Summary: Content (required): The parent page for My Messages on HRHD: how to access that page without first having a notification regarding an internal conversation, cli…

  Received Response

  Cari 101 views 2 comments 0 points Most recent by Cari Aug 22, 2023 10:04PMHelp Desk