Category 691
Discussion List
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Is there any document which highlights the difference between HR Help Desk Classic and RedwoodSummary: Is there any document which highlights the difference between HR Help Desk Classic and HR Help Desk Redwood (NextGen) Content (required): I am looking for some … -
Agents can manage and modify only THEIR OWN Service Requests?Summary: 1) Would it be possible that Agents can manage and modify only their own assigned Service Requests? 2) Is point 1) doable if Agents are able (and have the role)… -
Inbound Email ImplementationI have a question on Inbound Email Implementation. We have followed up below steps, New EMail channel created with strip Code, all the profile values are set up based on… -
Is there a possibility to mass update a Helpdesk request?Hello all, I am wondering if there is a way to mass update a Helpdesk request in the Next Gen Oracle HR-Helpdesk in 23B release. I am looking for the ability to mass ass…
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Agents are not assigned to the HR Help Desk Request automaticallySummary: Agents are not assigned to the HR Help Desk Request automatically Content (required): Agents are not assigned to the HR Help Desk Request automatically even aft… -
How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): we need to integrate OIA in helpdesk an…
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Internal vs Miscellaneous attachment in HR HelpdeskSummary: Internal vs Miscellaneous attachment in HR Helpdesk Content (required): What is the difference between Internal vs Miscellaneous attachment in HR Helpdesk? Vers…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to …
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Redwood Next Gen Human Resources Help Desk RolesSummary: Hi Experts, I need some advice. I have copied the Next Gen Human Resources Help Desk Roles for Agent, User, Manager and Administrator. The only role that allows…
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Non worker as knowledge authorSummary: I am not able to search non worker under knowledge user. I want the user to be able to create knowledge articles. I was able to search non worker and add them u… -
How to create categories which will be accessible only to the HR.Summary: Create categories which will be accessible only to the HR and restricted to the employees. Content (required): There is a client requirement to create several c…
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Nexgen helpdesk : Add video on employee landing page - my helpHi, Is there a way we can include a video on the my help landing page for employees ? The video should be placed somewhere on top of the page. I just want to know the fe…
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ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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How do I generate a report that lists all of our Knowledgebase articles?Summary: List of all knowledgebase articles in excel format Content (required): I need a way to pull a list or report of all of our knowledgebase articles, the version, …
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Suppress Attachment Category in Next Gen HR Help DeskSummary: Currently, I could see three attachment category displayed while creating a service request. My client requested to suppress all the attachment category and add…
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Is there the ability to search by Affected Party through Adaptive Search in HR Help Desk?Summary: We have the need to search by Affected Party in HR Help Desk (NextGen) and are attempting to enable it in Adaptive Search; however, we are unable to locate Affe… -
Redwood Knowledge search issue for mobile devicesHi guys, we've found an issue when searching for Knowledge Articles in the Redwood 'My Help' page on Mobile devices. As soon as you tap the search bar, you get an error …
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Primary POC Quick Actions ->BenefitsSummary: We noticed when clicking on the Primary Point of Contact, the quick actions menu pops up, which is great, but we noticed that it is missing a benefits section. …
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Agent is repeatedly getting browser cache errorSummary: Agent is repeatedly getting browser cache error Content (required): Agent is repeatedly getting browser cache error "Ensure the logged-in agent is defined as a …
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Add custom text to Help Desk Redwood pages with Visual BuilderSummary: We are currently implementing Next Gen Help Desk and need to add custom text to a couple pages with Visual Builder. Content (required): Oracle documentation ind…
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Code to trigger notification when internal note is added to SRSummary: Code to trigger notification when internal note is added to SR Content (required): We have a requirement to trigger email notifications to assigned person whene…
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Can a form be built on HR Help DeskSummary: We have a client requirement on building a free form in HR Help Desk (rather than people attaching a form). Is this possible through app or page composers? Cont… -
Can you permanently remove infolets?Summary: Content (required): Client would like to know if there is a way to permanently remove infolets for managers or admin. Basically they wanted to control the infol…
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What is the role that enables the functionality of assigning SRs to both oneself and others?Summary: hy, What is the role that enables the functionality to assign SRs to both self and others whenever I remove the ORA_SVC_HR_SR_ADMINISTRATION role I can no longe…
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Tables to get details of schedules and its details from Subscription Management to link with HRHDSummary: Tables to get details of schedules and its details from Subscription Management to link with Help Desk module Content (required): Needed tables related to Sched…
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What is the best way to update HR helpdesk queue rules?Summary: We have some rules set up for auto population of queue based on category selection . There is a update request where existing queue is needed to be removed and …
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Sharing Tips on Automating HR Help Desk Request WorkflowI would like to share my latest blog post with this community. In this post, I dive deep into the process of automating the HR Help Desk Request workflow using Oracle HR… -
HR Help Desk Agent -> Already A resource but getting an errorSummary: We have created several help desk agents for testing, assigned them the corresponding Next Gen Help Desk roles, have assigned them as a resource and incorporate…
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why the employee independently changes the status of the SRSummary: How to prevent the employee from independently changing the status of the service request Content (required): Hi, the problem that our client highlights is that…