Customer Programs
Discussion List
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channelCustomerCheckbookBalances API doesn't return any dataSummary: I am trying to use /fscmRestApi/cjmRest/channelCustomerCheckbookBalances?DataForCode=ORA_CUSTOMER_BAL&BusinessUnit=****, but it's not returning any info that I … -
Customer program Header DFF values not used for Create AccountingSummary: I have created a DFF on the Customer Program Header - CUSTOMER_ATTRIBUTE_CHAR1 that is mapped to an account segment in Mapping Sets. Create Accounting is not us…J. McCracken 41 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Claim approval rules for Canadian Business unit based on USDSummary: How to configure a claim and customer program approvals in Channel Revenue for Canadian Business Unit where the functional currency is CAD to have the approval …Mathew Thomas93 41 views 11 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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All the catalogs are not available in Channel SettingsSummary: Hi Team, In the customer channel catalog setting we are not able to see all the catalogs available. Do we need to add these catalogs in any setup. Content (plea…
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How to remove Catalog from Pricing parameters?Summary: In Manage Pricing parameters, we are trying to remove a catalog from the Product catalogs parameter. When attempting to delete we are prompted with an error "Ca…
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How to delete Claims without CancellationSummary: How to delete Claims without Cancellation Content (please ensure you mask any confidential information): We are looking to delete claims till the time it is not…Abhishek Sinha 31 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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SLA to derive location segment for customer accrualsSummary: Client has requirement to update the location segment for the customer accrual JE based on the inventory org of the sales order line (org where the product ship…
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Promotional Settlement Type is asking for supplier detailsSummary: Hi Team, We are creating a manual claim and trying to associate it to a customer program by selecting Settlement type as promotional. When we try to add the set…
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Ability to export Program from UISummary: Ability to export Program and Claims from UI Content (please ensure you mask any confidential information): We are looking to export the Programs from UI simila…Abhishek Sinha 12 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How does the customer profitability impacted due to Sell side Channel revenue programs?Typically, the customer promotions rebates accruals and claim generation happen at a later date ( post invoicing of Sales order). How and when does the customer rebates …
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How to adjust accruals for volume based program?Volume based programs do not allow manual adjustments to correct accrual balances. What is the work around for this? For ex, Would we create a manual journal entry again…
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Sales person & Purchase Order details missing in the Program earned extractSummary: We have created sales order with the sales person information and PO number and used this sales order to create accruals for a customer program. The accruals ar…Mathew Thomas93 11 views 2 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Categories Exclusions not working in customer volume programSummary: Requirement: Customer volume program needs to exclude items from the categories selected. Test case: We are using a catalog called Brand..with 3 levels ..Brand …Sandeep Adatrow 2 views 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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DFF from ChRM to AR. Service mapping available?Summary: Hi, I am wondering if we can pass Claim DFF from ChRM to AR. As far as I see only Claim number and associated program name travels from ChRM to AR. Can we use S… -
The value of the GroupAccrualsForClaimAccountingFlag attribute can't be updatedSummary: 25B introduced a new field for Customer Program creation for Grouping Accruals For Claim Accounting flag. Default is populated on the Customer Program Templates…Ross George 31 views 5 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Accrual calcualtion based on quantity for program type Customer promotion programSummary: Is there an option in customer programs to accrue based on quantity, other than Volume programs, which have tiers.? Either in Co-op program type or the Customer…Sandeep Adatrow 1 view 0 comments 0 points Most recent by Sandeep Adatrow Channel Revenue Management
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Can we add/delete items to an Active Customer Channel ProgramSummary: Can we add/delete items to an Active Customer Channel Program The client needs the flexibility to add/delete/update Items in the Product qualifier once the Cust…Rakesh Viswambharan 21 views 4 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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FAILED:The total write-off amount must fall within the receipt write-off limits rangeSummary: Settle Customer claims is failing for the Write-off settlement with "The total write-off amount must fall within the receipt write-off limits range set in the C…
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Channel batch attributes updateSummary: Channel batch attributes update Content (please ensure you mask any confidential information): We are looking to populate DFF attributes in the batch generated …Abhishek Sinha 21 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How to Retire a Program and Reduce Accruals to Zero for volume basedSummary: The business scenario is that a customer did not claim accruals after 3 years for a volume based program. As part of the contract, the customer must claim accru…
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"Not able to select Business Unit while running Load Transactions"Summary: We are implementing Customer Promotion channel Program. We are able to create and activate Customer Channel Program (Promotions) and ship orders for the custome…Subrat 43 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management